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August 2022 by Lyette “WickedWit”
Called to ask if a certain phone was eligible for my upgrade and the woman who answered acted like i was bothering her then I asked the price of the phone and her exact response was " I have no idea , I dont know , maybe like 260 or something "
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June 2022 by Lyette Fegan (WickedWit)
Called to ask if a certain phone was eligible for my upgrade and the woman who answered acted like i was bothering her then I asked the price of the phone and her exact response was " I have no idea , I dont know , maybe like 260 or something "
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December 2021 by July Reyes
Bad service! They hanged up the phone while I was still asking questions about the product I wanted.
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October 2021 by Mario Mancilla
(Translated by Google) The best of attention !! Perfect customer service !! Thanks They lived !!(Original)La mejor de las atenciones!! Perfecto servicio al cliente!! Gracias Vivían!!
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May 2021 by Jessica Estelle H.
I went to this location because it was closest to my apartment. I was looking to upgrade my iPhone and get a trade-in. Between two reps, there was so much misinformation about financing plans, forgetting to include my trade-in in the final pricing, etc. I had to go to the T-Mobile in Dedham the next day to refund me the order and re-do the transaction with the correct full price, including my trade-in. They even gave me a deal. Unfortunate but the reps in Hyde Park really need to pay more attention to the needs of their customers.
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January 2021 by Gigi Bubble
Environment neat, clean, professional staff but system not able to add a line
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January 2021 by Ilir Hasa
Very nice
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December 2019 by Michael F.
0 Stars. We have been attempting to switch from AT&T since November 23rd, 2019. Two weeks into this and we are still without phones even though signing for them in store over a week ago. Now we are being told the order was not placed because in store associates screwed things up and now we can't get the phones. We have been given multiple wrong answers and misinformation from the stores associates and the management. We were told to contact the district manager who has not responded to us either. We were charged for services not received. At first everyone at T-Mobile seemed extremely helpful and pleasant until we made the switch, now that we did we are without phones with no end in sight. We would not recommend T-Mobile to anyone.
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October 2019 by Susan D.
I just came from the T-Mobile store on Hyde park ave . I was helped by Xavier what a great person . Great help I was ready to give in on my phone he didn't quit till the problem was resolved . Great worker . So thankful for the help
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June 2018 by audra bilodeau
Love the reps there!! Extremely professional, friendly and helpful! Best Metro dealer I've been to yet!
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June 2018 by Nicole black
Not good service at all had to wait for old customers first as they walked in off the street phone selection sucks
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June 2017 by Louis Paul
HELPFUL STAFF AT THIS LOCATION!!
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September 2016 by L SSO
Best service out of all metros i visit they are the best. Must visit for anything help buying phone phone troubles they will help and give you a solution
