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October 2023 by David Blumberg
National Car Rental located at 270 Atlantic Ave, Boston, MA 02110 floor 7 treated me very well! Got me a nice car to rent that was clean, and at the right price! Easy to get to with pick up and drop off. Great job!
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September 2023 by JL S.
Two stars for the convenient location adjacent to the Marriott. Even though they allow after hours returns at this location they don't make it easy. They blocked the parking area entrance with a sign and plastic traffic barriers. Had to move them to park the car in the proper place. 8 AM the next day came and went and still no receipt. Called National on the toll free line. They said the car had been checked in and I'd receive a receipt within an hour. Five hours later still no receipt. Went to the location in person around 2 PM and encountered two women in the booth They claimed they were working on the returns and finally issued a receipt. Certainly not my experience when I rent from Hertz.
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August 2023 by dobird fly
I am renting a car from there. First of all one lady said I wouldn’t be charged a deposit and when I got to the garage they took a $300 for no reason (as I have full Insurance cover so what is the deposit for??). When I asked what is the deposit for the lady coudn’t tell. Then I got the car. It’s a mediocre car, dirty (glass ruined) and smelling like weed. It kept smelling like weed for several days. I called several times National to get it replaced but they are very hard to reach and they didnt have cars and also that office where I got it (Boston Harbor) never pick ls up their phone. On the other side I must say the pick up procedure was quite smooth so I am not giving one star but 2. But this is definitely the first and last time ai am using National
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June 2023 by Nanette Renstrom
Excellent experience with renting a car for 2 days and returning it after hours during our trip to Boston. The staff was very friendly and efficient and got us out of there quickly.
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December 2022 by Paul Frechette
How can you allow someone to reserve a car then be closed when they arrive?
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October 2022 by Darren Huang
Didn't have car I reserved. Car we got was 40k+ miles and unwashed, both inside and outside
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July 2022 by Niki Blaker
As car-free residents, National is our go-to for rentals. We always have a great experience, friendly service, and the manager, Taylor Raney is top notch.
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September 2021 by Reyah H
National has some odd policies about debit cards and charges additional driver fees which I’ve never had before with competing companies. This particular location is horrible in the garage they are located in. The garage I personally consider borderline dangerous to navigate so in the future I’ll find another location.
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September 2021 by villa villalobos
This is really more of a reflection of National not just this location. This location is closed at 5pm. National will let you make a reservation and it will not tell you that no one will be available to actually let you rent the car. My reservation was scheduled @5pm. You will call customer service but UNLESS there is availability at any other location that is OPEN they can't do anything for you. The location is wrong as well. It's located on the 9th floor
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February 2021 by Aleh Veraskouski
Refused to honor my rate initially. Quite hard and time consuming to drive in and out. The car was fine though. The cleaning is below average. Got gas level overrepored... Seriously?
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July 2020 by Frank S
The pick up/drop off location is on the ninth floor of an under-construction parking garage. So picking up/dropping off is a bit of a challenge. When I returned the car the street leading to the garage entrance was temporarily closed to traffic with little direction for getting to the temporary entrance. :(Otherwise dealing with the agent was a breeze--although he started by giving me car color choices rather than specific car models. I found that humorous. I chose a Camry because I've driven one for years, not because it was silver. I returned the car after hours but the directions were clear and easy to follow.
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January 2020 by MosesLaw Organizer
Time to time National has very good deals. i cannot complaint. i do recommend National.
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December 2019 by Scott M
I don’t recommend the Congress Street location for National if you are an executive or emerald aisle member. It’s a terrible location under construction, they have a small selection of cars and you don’t get treated as a special customer like you would at the National Logan location. National Logan gets 5 stars but Not Congress Street.
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November 2019 by thomas hopper
courteous fast and friendly at check in.
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October 2019 by James Teng
Great quality car, easy find location. The staff is very friendly! I recommend this place