New England Baptist Hospital is consistently ranked as one of America's top hospitals for orthopedics. Many patients report an amazing experience, describing the surgical department as outstanding and the staff as the best. Reviews highlight gifted surgeons who take time with patients, with many expressing eternal gratitude for having their lives and function restored without pain. The hospital receives national recognition for high patient satisfaction, quality, and clinical outcomes.
However, some experiences are mixed. A few patients note that while there are a couple of good staff members, others act as if a patient is bothering them when something is needed. The front desk staff during registration has also been criticized for not speaking English clearly, creating a poor first impression. Additionally, the policy of charging for parking is viewed negatively. The hospital does not provide emergency medical services and is part of the Beth Israel Lahey Health system.
I just had total shoulder replacement in Sept 2026. I had the best experience ever in a hospital. Every person I came in contact with was courteous, kind and seemed to love their job. I appreciate everyone that helped me in my journey! Thank you!
September 2026
If i could give a ten star i would. Everyone at this hospital were caring and very pleasant from beginning til end.I would absolutely recommend this hospital. Thank you all for everything
May 2026
Dr Carkner is the best for spine issues. As for the nursing assistants and other people (apartment heads) they don't listen to the patient. I'm again leaving here crying because they refused to listento the directions I already got for them they refused to accept.
