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December 2023 by Jordan Brueckner
Line doesn't move! Employees are soooo slow here. Never again.
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December 2023 by Todd Livingston
I've been written up at work at Primark
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November 2023 by Jallo
On nov 2nd in the am-ish I went into this store to find a quick airport outfit, I was so indecisive about what I should wear And thought I was going to miss my plane. There was a young girl in the fitting room and she picked out my whole entire outfit she was very friendly. not to mention it was a little busy, but she multi tasked perfectly between me, other customers and doing her job. I can’t remember her name but she was tall brown toned and two ponytails. Whoever you are you truly made my day thank you. (Great taste in style) ❤️
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November 2023 by Abdulmageed Idrees
Thanks for Stacie for making my life easy… she is the best.. I really appreciate her customer support
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November 2023 by Yesenia Martinez
They no longer have petite or short in the store, their restroom is out of order, and the materials for the clothing no longer wow.
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October 2023 by Elizabeth Moser
Nice staff, felt like clothes for young girls was a bit lacking compared to the boys.
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October 2023 by Xubaer Imran
Today 09/30/2023 me and my family went to this store. The cashier was making fun of my wife English speaking. They are disrespectful to the customer and store manager should do something about this cashier.
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September 2023 by Juan Larrauri
Staff needs more customer service training
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April 2023 by Karena Crawford
This store becomes crowded really fast depending on the times that you visit. I also don't like that the jewelry display is in an awkward place, which is in the waiting line. It makes it hard to browse the selection of jewelry with people impatiently waiting behind you. I was told once that I was holding up the line when that wasn't my intention.
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March 2023 by Mish White
I love shopping at Old Navy especially for summer clothing. I love the fact that many of the items I buy are 100% cotton and usually not made in China!!! From my point of view, Old Navy is relatively inexpensive. In addition to tops for spring/summer, I love the flip flops, straw hats and bags for summer. It's a great place to shop if you need items for your vacay!!! I would recommend checking out Old Navy!!
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February 2023 by Yagna Muni
Great clothes. You find the models different and attractive. I got a beige jacket and it's awesome.
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January 2023 by Toni Fullerton
I don't know the womans name she works at downtown crossing Old Navy in Massachusetts she is amazing she's very into customer service she makes people smile she's always in a good mood I feel like she's a friend I go in there shopping occasionally and she remembers my name it's like I'll shop at Old Navy forever because of her
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December 2022 by Toni Rivera
I don't know the womans name she works at downtown crossing Old Navy in Massachusetts she is amazing she's very into customer service she makes people smile she's always in a good mood I feel like she's a friend I go in there shopping occasionally and she remembers my name it's like I'll shop at Old Navy forever because of her
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December 2022 by Adrienne G
Zero stars if I could.. in the past 3 years each and every experience at the store when walking in to SIMPLY pick up an online order has been an awful nightmare... For starters, the staff refuses to make eye contact! They are hasty and overzealous too for no reason! They have zero experience and don't understand the simple premise of customer service: you must be happy to be there for one, two, you must make eye contact with a customer! Then you are genuinely communicating and simply assisting someone with checkout. Simple. AND especially with an online order pickup: it's supposed to be easy, they say it is on website but when you get to this location it's a nightmare and you're made to feel awkward and uncomfortable as you're trying to reach in your bag for the phone that you need with the email & barcode, as well as the ID you need to bring (which is clearly stated on the email)..I mean hey we know how to shop, we know what to bring!;..but when you walk in you are demanded your ID immediately - as in one case from a girl who was not even doing the pickup she was going to go get somebody else - but she wouldn't shut up about the ID immediately after I walked in the front area..... TODAY Nov 28 '22 is the last day for me to pick up my extremely much needed items purchased online days ago!! Today's the last day, the 5th day to pick up by end of day (as my email clearly stated)! BUT the inexperienced, rude staffer overzealously (per usual) put it away ??? and I got notification that I'm getting a refund ?!? Well it's heartbreaking now.. We purchase stuff online at a discount..a great deal and the items are extremely useful and good quality and much needed!! The items I purchased are severely needed and I was looking forward to picking up today :( :( :( The person who put it back did wrong and provided a huge disservice to me! The management needs to make amendments by contacting me.. I will be contacting upper management in San Francisco.. I have had enough of this store and this needless rude behavior..this is not the Old Navy mission or practices across the Nation! I am devastated by the email today letting me know that I'm getting a refund when I extremely needed the Christmas gifts that I purchased a few days ago for "store pick up, bring this email & government ID"!! :( :( :(
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December 2022 by Joe “Beansprout”
Good prices, quality is decent too