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March 2024 by FendiBabii
Excellent work great customer service.
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March 2024 by AshleyK
Beware of bad practices going on here! My husband came for an eye exam and new contact prescription. They charged $140 for the contact exam because he has one toric eye, what?! But gave 10% off so it brought it down to $126. This has never happened before and is such a scam. He has always paid $55. They didn’t give a detailed invoice of why he was paying this much. He didn’t even see a doctor which is shameful. You charge that much for contact exam and the patient doesn’t even see a doctor?! Honestly the worst part about this place is they don’t answer the phone! I also had an appointment that I needed to cancel and wanted to reschedule (which you can’t do online). I called and called, no one answered so I finally left a message. Surprise surprise no one called me back. Thankfully they didn’t get back to me so I never rescheduled and am going elsewhere. But beware, they will also SPAM your email like crazy with no option to unsubscribe. This place is not customer friendly and doesn’t deserve business. Walk to Pro Optical, they are absolutely worth the extra few minutes!! Fantastic service, no grey areas in billing, and they answer phones.Update:-Pearle Vision quickly reached out to apologize and provided a full refund to my husband which is extremely appreciated. They also explained the online booking system and emails are not in their control as that lies with corporate. I appreciate a company that reaches out to repair a customer’s bad experience and listens to issues instead of ignoring them. THANK YOU!
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January 2024 by Guilherme Oliveira
They were fast and very well and very kind to me and answer any questions I needed to know
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December 2023 by Britt Moody
The optometrist was great, the receptionist was really helpful with insurance, and it was easy to find a great pair of glasses that I love!
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October 2023 by Kimberly Lund
I came in for an exam and to purchase a new pair of glasses. My exam with Liz went great and she was very pleasant. I was also helped by two women at the front, one while I was checking in and another who helped me pick out glasses. Both of them were incredibly nice and walked me through everything in a ton of detail. I can't recall either of their names but my visit went very smoothly despite the fact that they were extremely busy. They could probably use another set of hands, though!
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October 2023 by Emma Lyu
Everyone is super friendly and supportive. Liz is so professional and patient and adjusted my prescription according to my feedback to get the best results for me. Highly recommend the staff here!
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October 2023 by Dinh Ngoc Nguyen
I wouldn't say they were unfriendly doing their jobs, but not very welcoming, that's the first impression. Second, they claimed to my insurance the provider was Haigh, Douglas B., but I actually had a girl in sweat pants do my prescription. The paper work shows no date of service or name of the doctor. Shady.My pair of glasses took over 3 weeks to arrive (they said 2 and ended up being late), and it was not even a bifocal one to take that long. Other stores can do it in few hours. And here they charge for delivery.The only thing keeps me from rating them 1 star is the prescription they did came out the same as the one I had from an actual doctor with his name available on the paper and lens companies' system. So even though they failed to show some credibility, they did not make a mess. Unfortunately, in general I will never come back.
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August 2023 by Bradford White
The staff were friendly enough and the technician who examined me, (Liz) was great, very thorough, efficient, and took time to answer all of my questions.I gave four stars, not five because of the odd layout and uncomfortable circulation. The "waiting area" consists of two chairs with their backs facing the receptionist right up against that desk. When other customers come in, if one is sitting in one of the chairs, you would find yourself in the crossfire between two people having a conversation. Just awkward and odd. Not good Feng Shui to use a term.
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August 2023 by Kiya Maj
This was one of the best eye exams I’ve had in years. I left feeling better about my strained eyes, and the Dr was so patient even though traffic made me 15min late. She even helped me figure out why my eyes are strained and helped with new half strength computer glasses to use instead of my full strength prescription when I am working. Life changing
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August 2023 by Melvin Graham
I was greeted when l arrived at office. The receptionist and the female optometrist were nice. Overall, a positive experience.
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August 2023 by Christine H.
The person doing the eye exam was very nice and did a good job at finding a prescription that I can see very well with.
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August 2023 by Kathy Arinella
The staff was really great friendly and helpful in picking out my new glasses.. my eye doctor she was really great. .will definitely be going back again.
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August 2023 by Julie Nash
Upon entry, warmly welcomed by staff and Dr Julia who gave the exam. Pleasant experience and convenient location. Will definitely recommend 5?
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June 2023 by Krissy Obie
Love this store. The doctor and everyone who works here is so friendly and help you pick out the best glasses for each person regardless of how much is spent. My daughter has masshealth and they are just as awesome helping her choose what she looks best in. I will always come back here for the great people that work here. Love everyone here and great glasses too! ?
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May 2023 by W Wong
Coming here for years, I was always delighted, but it was not what I expected this time, and maybe my last. Felt very rushed by the Optic tech, and perhaps this person is new. It can benefit from customer-service training. The other staff is as expected, which is very good. Thanks
