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September 2023 by Lisa Angelo-Eadie
Highly recommend asking for CHRIS in store. He is a rock star! Helpful and kind. Results driven and will make sure your needs are met. True definition of "unreasonable hospitality". Honestly, the whole team in Boston tries to care for Peloton members which is rare in this world. Biggest thank you for being kind!
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July 2023 by Adam Gadoury
Staff was extremely friendly and helpful in selecting good package.
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April 2023 by Lisa Riley
We ordered a bike and the delivery date changed 3 times. When we finally got the bike, it was broken and decided to return it less then a week after we received it. We set up an account with Affirm to make monthly payments and the first payment was taken out. Online it says after they receive the bike it will take up to 14 days to receive our money back. We have pictures of the bike being place on the truck. We have called them asking what the status is in the refund and they said they are having a hard time locating the bike in the warehouse??? We returned the bike back in Feb and it is now 2 months later and nothing has been resolved. Meanwhile, Affirm wants us to pay for a bike we don’t even have. It has been so stressful. I don’t normally write negative reviews but please be aware before you fall into this trap.
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December 2022 by Mary M. Rubin
Great team. They are all party of my family!
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December 2022 by Robert Stevens
I stopped by this store ready to purchase a peloton bike + and a starter tread bundle as I made my research before visiting so I knew what I wanted. When I arrived, I just needed to try on shoes to know the right size and add that to my purchase. The very old woman with glasses and white hair that was working at around 4pm on 11/13/22 approached me and asked who gave me permission to try on shoes. I let her know the shoe closet was open and there was no one to help us. She turn around and left. I decided not to give my business to this establishment as I have never been treated like that before. Thanks to this woman with terrible customer service, this store lost an easy sell that could have been more than $6,200 between the bike, tread and accessories we were willing to buy.
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September 2022 by Chris Pine
Awesome.
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September 2022 by Ashley Books
The team members at this location are so friendly and knowledgeable. I am traveling on a work trip and they provided everything I needed to get a few rides in. It was clean and private. It's so wonderful to have Peloton to provide this service. Thank you Boston Peloton Team!!!
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September 2022 by Linlin Meng
used to love peloton and own a peloton+. But after it was broken within quarantine, I have scheduled three times for it to be fixed. They swapped three parts of the device and was unable to fix it even though the onsite maintenance guy told the customer service his evaluation which was correct. Guess what, his evaluation was never taken seriously and ended up being ignored. In the end, I was forced to return it as they refused to replace the last part of the device with a full refund. Fine. After that I had to schedule pick up for two times and peloton was still unable to send the right amount of crew even the notes clearly said three men needed for peloton+. Nobody called back and find a resolution for me and I have to reach out again to schedule a third time. I love peloton before and was ready to use the refund to purchase a new one. But now I am extremely disappointed and will never use this company's product again.
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April 2022 by Alex Dinh
The sales rep here wasn’t nice. Once I mentioned that I’m not local she didn’t even bother to tell the item prices when I asked while stating “oh, we don’t ship them to your country.” WOW! Customer care at its best!
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March 2022 by Angel Reveron
Awesome.
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February 2022 by Patrick
My girlfriend has been thinking about one of these for a while. I think it's too expensive but it seems more affordable than I thought and it was nice to actually try one. Our only stopper was our limited space at home. Susan was our sales woman. We will most likely be back to get it from her
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June 2021 by Lee Sherwood Esmond
Hannah snd Kate did a great job helping us get fitted properly! Love everything about this brand!
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February 2021 by Emma Sutter
Might be a great store but the staff person Susan had no interest in helping us or even understanding what our concern was. She was dismissive and rude.
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February 2021 by Steven Vasconcelos
Ordered bike in early October scheduled delivery for November received and email a week before delivery saying it was pushed out a month to December 21st. Fast forward received a confirmation email for delivery on Friday December 18th for delivery on the 21st. Then get an email 15 hours before delivery on the 20th saying the delivery has been delayed further no target timeline.
