-
January 2024 by Sean Cullen
Amanda Proctor 105 Chancy St needs to be notified. I am unable to leave a review as it says permanently closed and all reviews were shut off. She is the most amazing person I have ever met. In fact the team consists of Dan, Emma, Ellie, Matt and the list goes on, we lost Mike but I feel he is still with us in spirit. You all help on the street and off the street. You are Veteran Advocates and someday I'll be able to repay you. I know you all do not do this for the money, you do it because you care. God bless you all and thank you all. If I left your name out it's only because I have a bad memory. My brain just doesn't work like normal people. It takes a certain type of person to do the job that you all do. But you all have helped me so much and you know who you are. I am so grateful it moves me deeply. To a point now I'm going to get what I need to get done. In order to help other Veterans that live not to far. l will never forget and love and thank you all. You ever have a problem on the street you know where to go. M. L
-
January 2024 by Pierre T. Richardson
A not so bad place for immigrants to get bed, food and drinks.
-
December 2023 by todd alleyne
They gave me a place to stay.
-
November 2023 by Josh Cardin
This place has everything to be a good place but the problem is the staff.They are rude, stupids and incompetents
-
November 2023 by Dennis Wood
I stayed there for over a year all together I met some really good friends there and have been out for the last ten yrs but it looks like I'm going to have to go back at least Boston knows how to run a shelter where you can feel safe and for the most part drug free.
-
September 2023 by Nehemiah Namaga
Keisha the supervisor is an outstanding woman however the fact that the employees under Pine Street ,considering the fact that this is a service job for the homeless LACK COMPASSION COMPLETELY in a field of work that requires it some people do not belong in certain work environments simple…honestly it’s some of the nastiest behavior I’ve seen in staff inside of a work place I do not blame Keisha for this when she is around it seems as if they act accordingly. It’s honestly sickening seeing the backends of the system within the homelessness crisis right now Massachusetts is horribly failing..
-
August 2023 by J S
Short story:It's a pretty undesirable place to be, reminiscent of prison, while providing some useful amenities, but overall, it could be so much more.The simple fact is this; for many, it's a last resort in every way, and those that find themselves here are forced to utilize its services no matter how they feel about it, as vague and difficult as those services are to discover and acquire.There's no "welcome" packet, no description of services, just a baseline intake you're required to re admit to again and again if you miss so much as a single day.Long story:Within the first few times I spent here, upstairs in the beds, I had caught bed bugs and found them scattered throughout the band of my pants; this was AFTER switching out into the provided attire and switching back into my clothes, AFTER showering, this was enough to traumatize me and never desire to sleep upstairs again.Upon attempting to make this known, the front desk staff responded with indifference and dismissiveness before I had to literally shove the proof in their face to elicit an appropriate reaction.As of present day, I've found multiple bed bugs crawling on me WITHOUT sleeping upstairs, which shows the level of infestation that goes unattended. It's traumatizing.The staff, an issue in and of itself, put simply, are largely indifferent to the residents, intolerant and impatient, reactive to requests, and possess a poor attitude in general, while regarding those staying as if they're somewhat inferior to themselves.This is evident in every interaction you have, and if you even so much as question their policies, they begin to become filled with aggravation and quite typically threaten to discharge you.I see this primarily in the supervisor staff.I believe this relates to the lack of training and overall quality of character that these people possess, and that speaks to the level of interest higher authority involves with staffing quality character.You're lucky to get a bed upstairs if you don't adhere to the strict curfews implemented, let alone a mat to sleep on the ground with. The mats being in the tightly packed first floor area that is otherwise used as a recreation space for the majority of the hours of the day, with residents treading through with filthy shoes until the time comes that they line the space with rows of said blue mats. Last and worst case is the "warming center", which is a repurposed brightly lit cafeteria.You're expected to be up by 4:45 a.m at the earliest, and 5:30 a.m at the latest, which provides little time to sleep for those who work late hours, or otherwise find themselves to be late risers, forcing you to adjust to a schedule you might not naturally be able to adjust to.To put it simply, the place needs serious reconsideration of both rules and regulations, staff attitudes and interactions, as well as the extent of available utilities. It's prison format.Perhaps the standards in place are sufficient as far as shelters go, but that's a pretty low standard truth be told, and I'm sure it only gets worse from here.You're scattered amongst criminals and the mentally ill, and this only weighs on your sense of sanity as you shuffle around aimlessly for services that seem to be lacking, and you're expected to seek these out independently as you're strained from the stresses of homelessness.This place leaves many out in the cold without actually being out in the cold, and that's unfortunate for those that have slipped through the cracks and found themselves here, reduced to sleeping on bug ridden beds and germ laiden mats.Overall, the place is a mess.And nothing has likely changed LOL.
-
July 2023 by *
Womens shelter on 363 Albany Street.I want to update this to note that they once served pork and told everyone it was turkey, im pretty sure they knew what it was but didnt want to hear people say they dont believe in eating pork. There was also an issue with somebody probably staff pulling out the carbon monoxide plug on the third floor so the alarm beeps all night. They had to encase the chord/outlet in plastic. Plenty of people who are kind need jobs, why so many inconsiderate jerks?Funded by the most compassionate altruistic people, but contrary to that, it employs the most heartless uncaring grunts..This place could be ok if you get a bed but you dont wanna wind up in the lobby at night. They make some sit at a table even if theres room for a matt on the floor, the dining room adjacent to the cafeteria, neon lights and other lights stay on, its very bright in the lobby and they also..like the 3 or 4 even 5 workers, dont lower their voices at night, theyre talking loud, laughing creating a whole commotion, along with noisy walkie talkies. I managed to be assigned a cot in the lobby, but I imagine it was my grumbling loudly about their noise.. the reason they took my cot away the next night, claimed its broken and made me lay on a matt on the floor. It was too bright too loud and there were even destitute people sitting at tables...not having a place to lie down..you even get better sleep conditions at woods mullen and thats sad to say. If they dont have beds, dont stick around to stay in the lobby. I was there almost a week and I saw new people get a cot while I was resigned to a matt on the floor, they dont care to help you with anything. The word of the day may be "nurture" but the employees exhibit a nature far from that..need a residence verification form? Forget it. Need to talk to someone about bed triage? Forget it. Housing? Be prepared for a curt remark and to be directed elsewhere. Now this place might be okay if you do have a bed, and I do have gratitude for those who fund it but the workers, for the most part have 0 compassion are quite the opposite. They should at least be quiet and stop talking so loudly in the lobby at night. Give people a break..its bad enough having to jump out of bed at 5am. I do appreciate this place in theory but in reality..two times Ive gone, its been impossible to even sleep therefore contradicting its function and purpose, also I dont appreciate having my cot taken away. They seem excited to cut locks and wont even wait a few hours for someone kicked out to pick up their stuff. Ive seen this from observation. Some say this place is the best...IF you get a bed, if not mooove along cuz you wont get sleep sitting at a chair the noisy lobby or even on a matt under bright lights.
-
July 2023 by -
Womens shelter on 363 Albany Street.I want to update this to note that they once served pork and told everyone it was turkey, im pretty sure they knew what it was but didnt want to hear people say they dont believe in eating pork. There was also an issue with somebody probably staff pulling out the carbon monoxide plug on the third floor so the alarm beeps all night. They had to encase the chord/outlet in plastic. Plenty of people who are kind need jobs, why so many inconsiderate jerks?Funded by the most compassionate altruistic people, but contrary to that, it employs the most heartless uncaring grunts..This place could be ok if you get a bed but you dont wanna wind up in the lobby at night. They make some sit at a table even if theres room for a matt on the floor, the dining room adjacent to the cafeteria, neon lights and other lights stay on, its very bright in the lobby and they also..like the 3 or 4 even 5 workers, dont lower their voices at night, theyre talking loud, laughing creating a whole commotion, along with noisy walkie talkies. I managed to be assigned a cot in the lobby, but I imagine it was my grumbling loudly about their noise.. the reason they took my cot away the next night, claimed its broken and made me lay on a matt on the floor. It was too bright too loud and there were even destitute people sitting at tables...not having a place to lie down..you even get better sleep conditions at woods mullen and thats sad to say. If they dont have beds, dont stick around to stay in the lobby. I was there almost a week and I saw new people get a cot while I was resigned to a matt on the floor, they dont care to help you with anything. The word of the day may be "nurture" but the employees exhibit a nature far from that..need a residence verification form? Forget it. Need to talk to someone about bed triage? Forget it. Housing? Be prepared for a curt remark and to be directed elsewhere. Now this place might be okay if you do have a bed, and I do have gratitude for those who fund it but the workers, for the most part have 0 compassion are quite the opposite. They should at least be quiet and stop talking so loudly in the lobby at night. Give people a break..its bad enough having to jump out of bed at 5am. I do appreciate this place in theory but in reality..two times Ive gone, its been impossible to even sleep therefore contradicting its function and purpose, also I dont appreciate having my cot taken away. They seem excited to cut locks and wont even wait a few hours for someone kicked out to pick up their stuff. Ive seen this from observation. Some say this place is the best...IF you get a bed, if not mooove along cuz you wont get sleep sitting at a chair the noisy lobby or even on a matt under bright lights.
-
June 2023 by Hattie Bryant
I am currently at this shelter and it's the worst the staff there are super nasty to the clients they stand over you and scream in your face to wake up they is like slug they tell people they can't get socks and underwear although they have a ton that was "donated" and a lot more to add these are the nastiest people I've ever met
-
June 2023 by Sarah Ford
Staff likes to throw out your property without even talking to you about it! No compassion, rude, disrespectful. Feels more like a jail. If it wasnt winter i would rather sleep outside get the same type of housing by the outreach team! No case managers! Literally lost weight because the food is garage eat better in jail and the calories your suppose to eat 2,000 definitely dont add up to that!
-
June 2023 by Victor Perez
Work here at the job training program alot of people give shelters a bad rap i did until i started working here alot of caring staff work here and help out the homeless with a bed shower clothes etc give warm meals services everything . .....you can achieve anything you want here as long as you stick with it
-
June 2023 by Robert Merrill
I was assaulted there on June 10 -2023 at 8:35 pm by 3 hispanic men who kicked me in the head then thru me to the ground hitting my head again. I went to emergency room and I have filed a police report and I will be seeking a lawyer to get some justice no matter why I was there nobody deserves what happened to me
-
April 2023 by M K
The Pine Street Inn is not a hotel, but rather a nonprofit organization that provides shelter, food, and support services to homeless individuals in the Boston area. The organization was founded in 1969 and has since become one of the largest homeless service providers in New England.The Pine Street Inn operates several facilities throughout Boston, including emergency shelters, transitional housing, and permanent supportive housing. In addition to providing shelter, the organization offers a wide range of support services, including job training, education programs, healthcare, and mental health services.The Pine Street Inn relies heavily on donations and volunteers to support its operations, and there are many ways to get involved with the organization, such as volunteering, making a donation, or participating in fundraising events.Overall, the Pine Street Inn plays a crucial role in addressing homelessness in Boston, and its services have helped countless individuals rebuild their lives and regain their independence.
-
March 2023 by J
Womens shelter on 363 Albany Street. Funded by the most compassionate altruistic people, but contrary to that, it employs the most heartless uncaring grunts..This place could be ok if you get a bed but you dont wanna wind up in the lobby at night. They make some sit at a table even if theres room for a matt on the floor, the dining room adjacent to the cafeteria, neon lights and other lights stay on, its very bright in the lobby and they also..like the 3 or 4 even 5 workers, dont lower their voices at night, theyre talking loud, laughing creating a whole commotion, along with noisy walkie talkies. I managed to be assigned a cot in the lobby, but I imagine it was my grumbling loudly about their noise.. the reason they took my cot away the next night, claimed its broken and made me lay on a matt on the floor. It was too bright too loud and there were even destitute people sitting at tables...not having a place to lie down..you even get better sleep conditions at woods mullen and thats sad to say. If they dont have beds, dont stick around to stay in the lobby. I was there almost a week and I saw new people get a cot while I was resigned to a matt on the floor, they dont care to help you with anything. The word of the day may be "nurture" but the employees exhibit a nature far from that..need a residence verification form? Forget it. Need to talk to someone about bed triage? Forget it. Housing? Be prepared for a curt remark and to be directed elsewhere. Now this place might be okay if you do have a bed, and I do have gratitude for those who fund it but the workers, for the most part have 0 compassion are quite the opposite. They should at least be quiet and stop talking so loudly in the lobby at night. Give people a break..its bad enough having to jump out of bed at 5am. I do appreciate this place in theory but in reality..two times Ive gone, its been impossible to even sleep therefore contradicting its function and purpose, also I dont appreciate having my cot taken away. They seem excited to cut locks and wont even wait a few hours for someone kicked out to pick up their stuff. Ive seen this from observation. Some say this place is the best...IF you get a bed, if not mooove along cuz you wont get sleep sitting at a chair the noisy lobby or even on a matt under bright lights.
