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January 2024 by Paul C.
Not a gym for people who are serious about working out or trying to get in shape. Don't like the whole vibe. You get what you pay for.
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December 2023 by Ray Chang
Good fitness place. However, most of the lockers are occupied! Please remove the locks overnight
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November 2023 by Taylor N.
Generally clean place. No step climber which is a HUGE downside. Some of the staff are sweet young kids, the other half are super rude young girls. Everyone has bad days but it seems like they're consistently in a pissed off mood...and are rude to guests.... Personally fallen victim to this almost every visit.
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November 2023 by Honest Reviews
Called yesterday and the woman on the evening shift was treating me really bad over the phone. I was actually really surprised by the vile way she was talking to me. I have experience with planet fitness since there’s a couple in the area and this service was out of the ordinary. She was making fun of my accent on the phone. Im shocked by this interaction (I don’t know her name, but it was on nov 21rst in the late afternoon).
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October 2023 by Diana
If you go at 5am, you might be able to get on the free weight equipment you want. Otherwise, be prepared for a wait, and the younger college crowd is oblivious to anyone else around and are not into sharing equipment. I've had people just balk at me and sit on equipment or hoard it in between sets, while scrolling on their phones, rather than share when I've asked. Management can't parent their clients into behaving better, unfortunately.The lockers and bathrooms are always clean, there is at least that.There is one thing that is on management, though. If you need to pause your membership or speak to a manager, not happening. I've been waiting 3 weeks for someone to get back to me. People keep telling me they'll pass the message along, but no call. They happily deduct the fees from my bank account, though. I'm at the point where canceling is my only option. At least there will be one less person waiting for free weights.
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October 2023 by A River
Back row machine and fly cable machine upstairs. Benches and the rest of the machine downstairs. I hate that. You have to walk up and down. Downstairs is very small, no ventilation,you can smell the person next to you. Any weekday from 3p to 7p and good luck. No car parking. Yes, there are places to park your bicycle. Last thought, #@&! this place man.
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September 2023 by Valeria Velasquez
Just got a membership recently and I’ve had a great experience. I come in during non busy hours, so I have no problem with the size. Everything is clean, the place smells fresh, and the staff is friendly!
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September 2023 by chris bird
Back bay location-The staff is nice and always keeping the place clean. There is a good amount of equipment, machines, weight machines. It course a few more benches for free weights, but that is only during peak times.
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September 2023 by ThePuertoRicanGirl57
One star because this Planet Fitness location is listed as wheelchair/handicap accessible when it is not accessible at all!!!!I would give no stars if possible.I drove out of my way to this location because it was not only listed as wheelchair accessible but as also having a wheelchair accessible parking lot. I drove around even going down the public alley in the back hoping that there was some parking lot or entrance that I didn’t know about given that it’s newbury street and I would’ve just assumed they weren’t accessible or had their own parking if it wasn’t for them listing themselves as such.I drove there, spent extra time, energy and gas money only to see a front door where the only thing visible was a flight of stairs to walk into the gym. No handicap buttons on the doors, no handicap spot, no handicap parking lot or parking lot at all.It’s a lie. If you are disabled and have limited mobility, standing time, or walking distance then do not attempt to come here! It will be a waste of time!
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August 2023 by Jocelyn B. Virtual Assistant
That location is accessible and the staff is nice. What I don't like. It gets extremely busy with college students. They take forever to fix equipments that breakdown a lot. In women's locker room people are using the few bigger lockers as rentals. They have locks on them (lockers #59, 45, 24, 10 have been occupied for months), other members cannot use them anymore which is inconvenient when it is super busy or if you have a lot of stuff you occupy 2 small lockers. I am chocked the stafff doesn't notice that to remove those locks or remind members they can't do that. Parking between 8 AM and 8PM costs almost $9 for 2 hours and the meter maids are viscious ($40 ticket). It is in a commercial area so walking might be best. A bathroom and a smith machine broke down over 5 months now, still not fixed. Place is dusty if you pay attention, they need to do a better job cleaning.
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July 2023 by Ed P.
Started attending since they opened. The comments from the other reviewers are accurate.Generally gets the job done. Staff are generally nice and friendly.Would be helpful to have more smith machines especially since one has been broken for a while. Repairs take many weeks. No stair master or lying reverse leg curl machines. No free standing squat racks or benches other than the smith machine.I go in the morning and it gets really crowded by 5:30am, especially the smith machines and leg press - if you can't workout due to busyness then it's not worth the cheaper rates.The staff has been very inconsistent so if you go at opening then it really depends who's working. The current guy is doing a great job but previously they would open late once a week.I've had somebody try to break my lock multiple times. I've brought two brand new locks and both have clear signs of tampering. Go at your own risk.
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July 2023 by Elise M.
The Smith Machine has been broken for 3 months, there are huge bubbles in the mat in the 30 minute area ( DANGEROUS !), the woman's toilet has also been broken for 4 months now!When the staff clean, all they do is use swifter dusters on the machines. There are huge hairballs on the floor and I never see the floors cleaned. Even though this gym is conveniently located, I am very disappointed in the lack of cleanliness and the apathy of the staff to do anything about it! People come wearing sandals, have their bags all over the floor and not a thing is ever done about it!
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July 2023 by gio gio
Pros:LocationHoursCleanlinessSome staffCons:Dress code -double standards"Rules" never are followed - bags / backpacks on the gym floor (fire hazard), FaceTime / video taking on the gym floor (lawsuit in the making)Machines broken for weeks on endSmall space - fine when there are less than 20 pplInattentive staffIt was my first time using Planet Fitness (and last) for the last 3 months. I guess you get what you pay for.
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June 2023 by Christiano Demacedo
Very clean location with plenty of equipment. This 2 story location was very pleasantly located and comfortable to visit. The AC was blowing so well that I barely broke a sweat during a half hour cardio session on the treadmill downstairs. I visited early on Saturday, about 15 minutes after the doors opened. Of all the PF locations I have visited, in Washington DC, Cambridge MA (my home gym), Waltham MA, Hyannis MA and South Yarmouth MA, this was one of the best.
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June 2023 by dannivasco
I started coming to this location since it opened (a year ago if I'm not mistaken) I come to this location every week, like 3 or 4 times a week, it's convenient for me because it's close to my house.the gym itself is small but enough in size wise, the equipment is all new which is great IF they give maintenance often.they keep changing staff, and it's been a while since the team that started it is not the same one working here today, that being said:1 - there's always a bathroom out of order (they only have 3 toilets in the lady's room).2 - the gym is small they don't have a variety of machines (one of each equipment rarely two), which is problem because they never fix the machines as soon as they break down, they are out of order for more than weeks, if you are assiduous with your training I am sorry to inform you that you will be weeks without train some muscle because they leave the equipment broken for weeks, and I'll give you an example: they have two leg extension machines: 1 has been not working for 4 weeks and the other one (also not working for around 3 or so) is also out of order but you still can try your luck and try to use it because is barely working, they poorly fixed it and it keeps dropping all the weight. (unfortunately I don't have pictures but I will take some next time because I'm sure it will be out of order still).this gym has everything to work out, great location, ideal size but the lack of equipment maintenance is a disgrace.