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January 2024 by No Name
Bought a pair of men's winter gloves for $100. After just 3 weeks the stitches opened and I had holes. I take good care of my things and did not abuse them, hardly even used them. Quality is no different from cheap Chinese rip-off products. Sadly, I threw my receipt and can't return them.
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December 2023 by Jean
We visit Boston often and I will say this is one of the WORST stores at the Prudential Center. The associates do not greet you when you walk in and will say nasty comments under their breathe as you walk by. I've never experienced such bad behavior in a store. You will get better service at Target before you get one here. So glad I didn't waste my money at this location. If you want Ralph Lauren, go to the one on Newbury St. the employees are super friendly at this location AND they don't judge how you look when you go shopping. Never judge a book by it's cover should be taught to the employees at the Prudential Center.
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November 2023 by Mei
Nice store and all, but one of the female associates is too busy with her iPad. Went up to her and asked if a certain item was in stock, got an immediate no and a blank stare. Never offered to check online or anything else (even though she was on her iPad for so long?); my mom and I who were willing to spend money felt so disgusted as we have been loyal customers at Ralph Lauren for 20+ years. To add insult to injury as we left the sales associate went up to a coworker stared into his eyes lovingly and immediately began flirting with him. I get it- customers are clearly not her priority.
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July 2023 by Ben Ashman
Sue was really helpful. Looked through clothes and gave me a second opinion on fashion. Made it easy to return items I bought that didn't fit right. Smooth shopping experience, will return, thank you.
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May 2023 by Project Hu148
Cant even make a simple exchange, not shopping at RL again.
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February 2023 by Emma Xue
Purchased a cashmere sweater here six months again. It had way too many fuzz balls and I discover it had a huge hole due to wear today. Terrible quality for a 500+ product.
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December 2022 by Ethan Szilniczky
I don't know what's up with all the negative reviews for this location this is one of my favorite Polo Ralph Lauren stores in the country friendly staff great selection and people who understand and love fashion like I do this is also where I buy all my Polo Ralph Lauren
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September 2022 by Charlotte Witney
Staff were really helpful and the store was exceptionally well organised
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June 2022 by Lil Home State
I don't know what's up with all the negative reviews for this location this is one of my favorite Polo Ralph Lauren stores in the country friendly staff great selection and people who understand and love fashion like I do this is also where I buy all my Polo Ralph Lauren
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April 2022 by Anna Healy
The staff hanged over my shoulder every second in this store. I would've probably bought items but they were really rude and condescending. I had just come from a spinning class and I felt they were chasing me out because I didn't fit the image of someone that should be shopping there, so I guess I won't
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December 2021 by Maylee Austin
June was such a great help!
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December 2021 by d wray
Great inventory. Great professional staff. Enjoyed my shopping
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November 2021 by Delores Smith
Awww love this place!
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October 2021 by Runze Yang
I would give zero star if I could. I purchased a jacket in the store today and I remembered that I saw the price on the jacket in the store was $298. However, when I arrived home and checked my receipt, it is $398 plus $13.94 on the receipt. So I brought the jacket and wanted to check the price tag, but the price tag is GONE!!! I called the customer service of RL and explained the situation, the girl called the store and found out the price is indeed $298, so she asked the store to issued a refund for the extra money the store charged me. I don't want to reveal the salesperson's name here, but was that a mistake? Why the price tag is gone if that was a mistake??? Super frustrated with this store!!!
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August 2021 by Drew Cameron
Nice store, great service. Maria and Crystal were super helpful and helped me get what I wanted this visit and had good recommendations. I wish the selection was a bit bigger, but otherwise a convenient and pleasant location to shop. Note that they have extra sizes available in the back for a lot of items.