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March 2024 by George R.
Bad service. They're stingy with the toppings.
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March 2024 by Scott Bird
I had a delicious Italian sub from here. They toast your sandwich. I got everything for toppings. It really was one of the best Italian subs I've had. I'd highly suggest this place. They have soup too.
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February 2024 by Jennifer Swier
Literally told the man just now TWICE I wanted a chicken salad sandwich he sent me to checkout , rude checking out lady sent me back to over to the man to but condiments on, then rude server sent me back to lady . Apparently somehow telling a man twice I wanted a sandwich translated in his brain I ordered soup. They were all rude and nasty and despite about to board a 6 hour flight. I refused to get food from there bc I didn't want someone to spit in my food. Nasty Boston attitude at it's worst. Stay away from here.
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January 2024 by Wren Lee
I had a GREAT experience with one of the workers here. I came by to snag an early lunch before my flight, and the worker was chatty and very nice. I got a veggie melt with tomato, and it was pretty good. I had half right after it was made and the second half a few hours later.
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January 2024 by Arun A
Stopped by around late five o clock in the morning to get breakfast for my family. I just wanted to make sure the entire menu was available in the morning, expecting a yes or no as an answer, but the response was "Don't you see what's on the board, whatever is on the board is available," in a rude tone. Everyone has their own day, but while facing customers a little politeness would be greatly appreciated.
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December 2023 by James English
Had a great experience here during a a busy Thanksgiving-time travel day. The staff was polite and efficient, and the cashier really went above and beyond when he chased me down to give me a bottle of water I had purchased but forgotten at the counter.
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October 2023 by Kate Webby
10-18 -23 at 10:20am.. Rudest staff I have experienced at the airport.
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October 2023 by Christian Francis
At the Boston Logan Airport and needed breakfast after a long red-eye flight. Went with Potbelly due to it being cheaper than the joint across the way. I had the bacon cheese breakfast sandwich on wheat. Soooooo good. There is a little pepper on the bacon which just adds a little zing which is perfect.
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October 2023 by Thomas Crutchfield
Horrible experience could not get the worker off the phone ,as the other worker told him what to do, still wouldn't put the phone down ,still would not even acknowledge my presence or the customer behind me .I got so frustrated I told him I was going to go eat somewhere else. this was ridiculous, unnecessary and beyond unprofessional, this person should lose their job ,as I'm sitting here right now across from the place , that clown is still on the damn phone.
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October 2023 by Shay Doe
Great way to start a flight. ??
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September 2023 by Tray Zhang
Extremely rude workers. Gives you a ton of attitude. They were pointing at stuff instead of answering my questions. Food is
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September 2023 by Daniela Vickness
Very rude lady at the cashier this morning. She had her air pods on her ears and couldn’t hear me and I had to scream asking how much I had to pay for my sandwich and she screamed at my face. Pay attention in who you put to represent this company at the
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September 2023 by Supreet Kaur
Ordered a sandwich without mushrooms, and they gave me a sandwich full of mushrooms. While I was digging them out because I was too tired to go and ask them about it, I found a hair in it. So threw the sandwich and moved on, didn’t even have the patience to ask them about what’s happening.
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September 2023 by Steve Newton
I recently arrived at the Potbelly location at Boston Logan Airport around 8am in the morning. I asked the person behind the counter that I wanted to double check if the full menu was available or just breakfast sandwiches. His response was, "can you see the menu behind me?" So I said, ok so everything and started looking over the menu. He then says louder and more disdainful, look behind me, can you read the menu? All I wanted to was a yes or no if the full menu was available early in the morning. With how rude he was being, I didn't want see what would have happened to my sandwich so I took my business elsewhere.
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September 2023 by George Scott
Good breakfast sandwich, but the staff did not want to be there today. Then had the nerve to point at how much tip I should give...