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July 2025 by loretta l
I came straight from a doctor's appointment and didn't know I could book online, so ended up as a walk in. I had no trouble with the check-in kiosk, but nearly every other person in that waiting area was completely lost! It's unacceptable to solely use a kiosk in a setting like that Blue Hill Ave location. The patients were predominantly elderly and non English speakers. One patient was trying to help, but some older folks didn't understand the ID scanner or the insurance questions or requirements. There is a sign posted that patients could request help with the technology, but there are no human staff in the waiting area. There was a lot of chaos because several people were waiting but had not checked in due to limitations. Appointments take priority, and walk-ins are squeezed in. Have your ID and insurance cards ready when you arrive. I waited about half an hour for a blood draw. Once in the lab area, everything went quickly. My tech was Tania (sp?), who was friendly, professional, and efficient. I was done about 3 minutes later and on my way. This location is in the Mattapan Community Health Center and has limited parking behind the building.
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July 2025 by Will Drew
Great phlebotomist here. Had extensive blood work done today and he did very well.
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December 2024 by Jovanna Garcia Soto
“I had an amazing experience at Quest Lab. My blood test was handled by someone who was incredibly professional, kind, and friendly. They made the process smooth and comfortable. I truly appreciate their care and efficiency—everything was done on time and with great attention to detail. Highly recommend!”
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November 2024 by M R
This place sucks. Just like most places these people run. They have two people working in the lab and serve maybe one person every twenty minutes maximum.
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October 2024 by Liam Timms
Incompetent and gave false information on billing.
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October 2024 by Gemma Hoynes
Really good experience! The phlebotomist was very professional and kind, and the procedure was painless. Thank you!
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September 2024 by Ryer TONIC
I've had consistently good experiences with this location! Wickenson in particular has always been quick, professional and very kind.
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July 2024 by Tyler Kirk
The person who drew my blood was awesome! He was so good, I didn’t feel a thing. I don’t have the best veins but he was very precise and made it all work out. This location had more availability to book appointments. As I had an appointment they saw me a few minutes before scheduled and I was in and out in under 10 minutes. Very impressed.
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June 2024 by Olga Karpekina
It was a good experience for me: In and out in 10 mins total. The nurse was not the warmest person but drew the blood efficiently with no problems. Thank you!
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June 2024 by Louise Payen
I had a 12 noon appointment, but I could tested as a walking, they have no one in the waiting area, and refused to take me. I spoke to the supervisor, said the same thing. They are so unprofessional. I waited until my scheduled time to get the test done. Deprive of the good sense. No rational or judgement.
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June 2024 by Dylan Larochelle
Room is always clean and ready for patients! The room could be a bit bigger but it is a smaller location. One thing I have about Quest is I’ve got a question and how testing is handled. I went in to do my Drug test urine, and I ended up with a false positive! They didn’t even test for the metabolites for benzodiazepines, which I take Klonopin. It doesn’t break down to oxzapaem like other benzodiazepines. Now my provider has put my prescription into jeopardy! I’ve tried calling quest and trying to get answers because I know for a 100% fact that it’s in my system but, I can’t get an answer from anyone even my provider! My question is can I ask for more intensified drug testing while I go in for my next appointment, like even draw my blood. Just very frustrating when this must have been maybe the lab not running the confirmation urine after the presumptive testing.
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June 2024 by lola pain
The lab tech was very friendly and very skillful in term of drawing the blood. Usually it's very hard for other techs to find my vein; but this lab tech did one shot and he got it done. I score him 100% his grade average is 4.0.
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May 2024 by Jules DuCharme
The phlebotomy technician who took my blood was absolutely wonderful. He was super nice, and made me laugh when he could tell I was very nervous. He really made my day. I'm super appreciative of this lovely person was who helped me feel much better during a very hard time.
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February 2024 by Miriam Komaromy
I had a really disappointing experience here. I scheduled online and showed up 10 minutes before my appointment, and checked in electronically (there are no visible staff and no way to communicate with them except by automated electronic check-in.) The waiting room was packed. A few people were called back, but then they stopped calling. A staff member left through a back hall and no one was called after that. I left after waiting 45 minutes, and even now, 7 hours later, I have never received the text they told me that i would receive when it’s my turn. It would have helped if there had been any communication at all.
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October 2023 by Amanda Mathew
I've had a good experience every time I've come here (6 or more blood drawes). Service is fast with an appointment, and the phlebotomists are very confident.I don't have easy veins to find, and often at other places get stuck over and over. Here, there's never been an issue! One stick. Really grateful.
