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February 2024 by Miriam Komaromy
I had a really disappointing experience here. I scheduled online and showed up 10 minutes before my appointment, and checked in electronically (there are no visible staff and no way to communicate with them except by automated electronic check-in.) The waiting room was packed. A few people were called back, but then they stopped calling. A staff member left through a back hall and no one was called after that. I left after waiting 45 minutes, and even now, 7 hours later, I have never received the text they told me that i would receive when it’s my turn. It would have helped if there had been any communication at all.
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October 2023 by Amanda Mathew
I've had a good experience every time I've come here (6 or more blood drawes). Service is fast with an appointment, and the phlebotomists are very confident.I don't have easy veins to find, and often at other places get stuck over and over. Here, there's never been an issue! One stick. Really grateful.
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May 2022 by daria koshkina
Staff is rude in Quest Diagnostics at 1180 Beacon St, Ste 3A, Brookline, MA. They don’t write any reminders in messages that mask is still required, yet nurse rudely say to search for one or no service. Horrible.
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December 2021 by Noah Constantin
Rennetta is the best employee there , super friendly and helpful ! Best Quest location in all of Massachusetts!
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November 2021 by Katherine Arciniegas
After a long day of work, I had to get some labs there and I was so lucky to have Elaine, Renata even though they closed at 5 they allowed me to get in at 5:15 and they were so nice and diligent, I even love the way that Elaine made everything so smooth and Renata has an amazing hand, I didn’t even feel when she put the needle. They have so much peace, you can tell they really enjoy what they do. They made my day! ?By the way the guy at the entrance was very nice too, he called them to make sure they could take me,I didn’t even have an appointment. Great people!
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November 2021 by Swati Sabharwal
Lacking Professionalism.I wouldn't have gone there if it wasn't necessary because of my employer's HSA contribution.The health test staff didn't seem much keen to do their job.Especially during my blood test, the syringe overfilled and blood spilled down the floor ( it was not just 1 drop or 2).I am giving it 2 stars because My appointment there was early in the morning and I didn't have to wait for long.
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November 2021 by Cedric Bryant
I've visited two other quest locations for COVID testing and they've been seamless and efficient experiences. This location in Mattapan Square was an awful experience. Waisted an hour of my time and didn't even give me a test. I waited 45 minutes beyond my appointment time just to me told that there was no lab order for me and that I needed to do something on the website in order to get tested. The lab tech that assisted me did not know what to do or how to instruct me to fix it. I'll never go here again. They were disorganized and unprepared.
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November 2021 by Shay Riley
This place is beyond crazy first the draw all the wrong labs no one knows the billing codes the ask you for it like your supposed to know don't come in around lunch time cause apparently they don't want to pay someone to cover cause they leave one person to staff a whole lab been sitting in a waiting room for 2 hours for a blood draw . BEYOND UNPROFESSIONAL ANS EXTREMELY UNDERSTAFFED ITS DANGEROUS to the patients.. oh let me add its now been over 2 hours waiting and I ask why ppl are being asked before those sitting I get basically reprimanded but the staff member because they are under staffed. Last week we had to do labs twice because this lab messed up the doctors order didn't know how to put it in properly because she was new with no one training her .. BEYOND UNSAFE AND uNPROFESSIONAL. if we didn't absolutely need these lab for serious health reason I would of made a a bigger deal but this place needs better training staff and professionalism cause they talk to you like your on the streets. Treat ppl with respect and you'll get it
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November 2021 by Ben Wade jr
This place is a joke...very unprofessional..the staff is rude and I am sorry they communication skills need help...I put in to be text when I am next because the waiting room was full (only 5 ppl allowed at a time) I get the text and when I go to office the say I missed me turn and I have to wait....I try to explain I just got text but the didnt want to here that...I will never return to this place I am changing my clinic
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October 2021 by Yariana Diaz
The workers are extremely rude, inpatient and non helpful
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November 2020 by Aliana Pineiro
They did a great job taking my toddler’s blood. The staff is kind and they worked quickly.
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January 2020 by P Nelson
My experience today was good. I appreciated the teamwork the two ladies demonstrated servicing patrons in a courteous and timely manner; although understaffed. I gave it 4 stars. I hope it can be my go location when needed.
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June 2018 by Phoenix Q.
I've gone to this location twice when my doctor put in lab orders for any Quest location. Both times phlebotomists were friendly, thorough with confirming my identity and details, and most importantly very quick---I was in and out in 15 minutes with only one or two other people ahead of me.
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June 2018 by olivia mcgrath
Extremely unorganized. Went in december to get my blood taken, my paperwork was never put into their system so it took a long time to go through the appointment, then they never sent my labs to to my doctor. Went back last week, again, didn't have a record for my blood test order, then they had NO record of my blood draw in december - how can you take my blood and not have any record of it? I will definitely be finding a different Quest to go to, because this is ridiculous.
