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November 2023 by Lauren C.
Took my 2021 Grand Cherokee here to replace a tire (I pay for tire insurance). It took this establishment over a week to replace due to lack of communication and low staffing. I left a professional honest review of my service stating they had poor customer service .. instead of fixing the problem they will no longer service my vehicle because I gave them a "bad review" according to the manager. I've been leasing cars for the past 9 years and never had any issues until I went to this Jeep location to receive service. Very disappointing.
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October 2023 by Jill H.
Quirk was great and very accommodating while purchasing my 2023 Jeep Grand Cherokee Limited. Unfortunately, it died six weeks later after I went over railroad tracks and the anti braking system went off. There was no car in front of me. Having a car suddenly die in the middle of a busy street created an extremely dangerous and terrifying situation. As if that wasn't bad enough, Jeep Assist left me stranded for 6 hours! I called AAA and they showed up in an hour. Emails to Quirk were eventually answered but NEVER a phone call or follow up. The dealership basically told me it's a Chrysler issue. The person at Jeep Customer Care listened but only said, "Thanks for your feedback." Although my vehicle was towed to a different dealership, I feel Quirk should stand behind what they sold and offer support to correct this situation! My car has been out of service for close to 4 weeks with no estimate of when I will have it back. After multiple attempts to determine why my brand new Jeep with only 1,000 miles on it does not stay in gear and constantly stalls, I have finally been told I need a new transmission and that Chrysler would like to conduct further testing to be sure the locked transmission was a fluke in my car and not something that could be an issue in others. I did recently hear of the same things happening to someone else. This should not happen to a 6 week old vehicle! After this experience, I will not feel safe driving this car. During this ordeal, I have been told there are no loaner cars available and there has been no offer of a rental for me. My life has been uprooted by this and it is not fair. I am borrowing vehicles from family and friends to be able to get to work and carry on day to day business, all while paying the costs associated with a brand new car. It is heartbreaking to be so excited about a purchase and then so drastically let down. When I posted a review on Google the dealership responded and said they have not heard from me until the review surfaced. This is an outright lie and I have the printed emails to prove it. I called again this past weekend to ask the sales manager if he had escalated my concerns to the general manager. The answer is still NO. He assured me he would find someone to help and get right back to me. That was 3 days ago and I have heard nothing! Buyer beware - this is not the dealership to go to if you are going to need any kind of support! If only I could rate 0 stars! (Not sure why it is coming up as San Francisco)
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October 2023 by jill houlden
Quirk was great and very accommodating while purchasing my 2023 Jeep Grand Cherokee Limited. Unfortunately, it died six weeks later after I went over railroad tracks and the anti braking system went off. There was no car in front of me. Having a car suddenly die in the middle of a busy street created an extremely dangerous and terrifying situation. As if that wasn't bad enough, Jeep Assist left me stranded for 6 hours! I called AAA and they showed up in an hour. Emails to Quirk were eventually answered but NEVER a phone call or follow up. The dealership basically told me it's a Chrysler issue. The person at Jeep Customer Care listened but only said, "Thanks for your feedback." Although my vehicle was towed to a different dealership, I feel Quirk should stand behind what they sold and offer support to correct this situation! My car has been out of service for close to 3 weeks with no estimate of when I will have it back. After multiple attempts to determine why my brand new Jeep with only 1,000 miles on it does not stay in gear and constantly stalls, I have finally been told I need a new transmission and that Chrysler would like to conduct further testing to be sure the locked transmission was a fluke in my car and not something that could be an issue in others. This should not happen to a 6 week old vehicle! After this experience, I will not feel safe driving this car. During this ordeal, I have been told there are no loaner cars available and there has been no offer of a rental for me. My life has been uprooted by this and it is not fair. I am borrowing vehicles from family and friends to be able to get to work and carry on day to day business, all while paying the costs associated with a brand new car. It is heartbreaking to be so excited about a purchase and then so drastically let down. I would love to talk to Dan Quirk. From what I have read, this is not how he does business and I hope he would want a chance to stand behind his name and make things right.To reply to the Quirk response -I honestly think you do not fully understand my frustration with this situation. If you did, your company would reach out to me personally and try to resolve. I have been without my brand new car for over 3 weeks! When I purchased the car YOUR dealership said I could go to ANY certified Jeep service center for service or work and that it made sense to go to the one closest to my location instead of traveling an hour. Jeep Assist left me stranded, and charged me to tow over 5 miles so I'm not sure why I would tow all the way there. But to restate, THEY NEVER SHOWED UP! Since it was a brand new car, I never envisioned it would need a new transmission and this would be the ordeal it is! With all the work being done I no longer consider it a new car! When I called your dealership to suggest you do not use this tow company, which had a 1 star rating, awful reviews, and doesn't answer a phone or show up - the response I got was, "You should call Jeep Customer Care because the don't really listen to feedback from people at the dealership level." Additionally, please don't state that you have not heard back from me until this review surfaced. It says right in my review that you did eventually respond to emails. I have documented EVERYTHING and printed out responses. In fact in one of the emails your representative restated what qualifies under the lemon law and wasn't sure if mine would qualify because it "only happened after you drove over railroad tracks." My car does qualify since it has been out of service for over 15 days and your company would know this if you truly took the time to understand my frustration and tried to help in solving this problem. I have contacted your dealership several times as well as Chrysler headquarters and the certified dealer I brought it to in order to resolve this issue. On the day I picked up my car, your company was quick to ask that I give glowing reviews. You are very helpful in good times, but in ba
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October 2023 by Sara Oliveira
Mark, the sales manager, went above and beyond with helping us get the Jeep of our dreams at a great price. Very professional and friendly staff. Highly recommend Quirk to anyone out there in the market!!
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October 2023 by Jeanne H.
I have been coming here for quite some years now as I appreciate the no nonsense approach to coming to an agreement on a monthly payment. This is Jeep number 3 for me from them. Love how easy it is to fill out the necessary paperwork on a tablet. Everything is electronic and no paper. I worked with Billy A. this time (after working with Charbal who was great too) and it was appreciated that he really listened to what I wanted in my next Jeep, and executed everything very quickly, with no pressure. The dealership is clean, professional and has great hours of operation. I do not use their service department anymore, unfortunately, due to a rather large issue I had with them. I highly recommend this dealership, as two of my friends have also purchased/leased vehicles from them with satisfaction.
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October 2023 by Jason Hillis
I had a great experience with Quirk in Dorchester. Billy was excellent and was able to get me through the purchasing process fast. He valued my time and business. I highly recommend anyone looking for a new vehicle stop in and see him.
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September 2023 by Talia Togno
Great car buying experience with the team at Quirk CDJR Dorchester! Genderson was personable, and made the process seamless. It was not the usual intimidating car buying experience. They are there to make sure you are getting the vehicle you want and will work to accommodate your budget. Thank you Quirk CDJR Dorchester! I love my new Grand Cherokee
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September 2023 by Lindsay Shea
Quirk Neponset really rolled out the red carpet for us! We had a fantastic experience from the test drive, picking up the car, and dealing with the friendly staff. Every request we had, they fulfilled and then some! I would highly recommend anyone who is looking for a new car to make their first stop at Quirk Neponset!
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September 2023 by robert michaud
Sales person (Genderson )I worked with was courteous and informative, the initial meeting was simple he showed me 3 vehicles that he thought I would be interested in. He gave 3 quotes on the vehicles. Once I made my decision the purchasing process was simply the best experience I have ever had in purchasing a vehicle
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September 2023 by Rob Pfeffer
My first appointment was not as I expected, because the salesman I talked to via email was not there on the scheduled day and not even the truck I wanted to see, but Billy another salesman took great care giving me all the information about the truck that I wanted to buy. The purchase process was easy and with the attention that every customer deserves. My wife and I are happy with our brand new RAM truck and we recommend Quirk Boston and especially Billy who is an excellent salesman. We recommend this dealership.
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August 2023 by Matthew Sweet
Won’t service cars they didn’t sell themselves. Won’t even service the ones they do sell after 100k miles. They’ll cancel your appointment the day before. Have never dealt with such an unprofessional collection of garbage human beings.UPDATE: Dealer reply claims they won't service vehicles that are 10 years old and have more than 100k miles. THAT IS A LIE. They refused to service my 2020 Ram 1500 with 82k miles that was still under extended warranty. It's never had any work done to do it other than scheduled maintenance at other dealers. They had dozens of open appointments all week. Every justification of this policy they try to give is a complete lie. They are completely full of it, avoid these scumbags.
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August 2023 by Kala Malionek
This was my first lease experience and Quirk was excellent! Genderson was so helpful from the get go and there to answer any and all of my questions promptly. He made the process so easy- had the car I was looking for prepared to look at, helped me compare models and got me the best deal he could (I had been shopping). I picked up my new car the next day! 10/10 Quirk!
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August 2023 by Briana B.
If I could give the dealership less than 1 star I would. I am not from MA-- tried to take my vehicle here because it's my closest dealership and I was rudely refused because my front plate is not mounted and is in my windshield and because my windshield is cracked. My Jeep was purchased in FL, which does not use front plates, so the car never came with a front plate mount. Quirk is literally the worst dealership and their service advisors are extremely rude. Heard this from service advisors at other dealerships that aren't Quirk as well. Avoid at all costs.
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July 2023 by Rob Taylor
I like the easy location access and typical short lead time for a service appointment. The re diving ladies are always courteous and helpful. Nice experience and the waiting lounge is higher standard.
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July 2023 by Tanika C.
I'm starting to think that all the courtesies this dealership doesn't have may have something to do with the neighborhood it's in because what other excuse can there be. Had a nail in my tire and brought it in for a quick repair, was told they don't fix tires. Why? Had a tire fixed at the Jeep dealership in Danvers in less than 20 minutes. Brought my car in to have the AC checked, was told they would have my car for 2 weeks without them even knowing what was wrong with it and it would be $100 a week for a rental. What happened to the courtesy of a courtesy rental?? Never heard anything like that at the dealership in Braintree Quirk Dorchester makes me think my next vehicle needs to be something other than a Chrysler/Dodge/Jeep
