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December 2023 by Mingying hong
Unprofessional! Booked my appointment on classpass like a few days ahead, when i got there they told me they had to moved my appointment since they had an other costumer. She said she emailed me last night or yesterday to reschedule but I never got the email!! Was so excited for this appointment but it turned out drove 20mins for nothing. Dont even get that if they have another costumer at 9am why would they even bother to accept my appointment on classpass. The lady even said since you didn’t reply my email I just have my costumer come at 9.like what?!? Then you have me drive for 20mins just to tell me my appointment got cancelled in my face?!?!UNPROFESSIONAL AND BIG DISAPPOINTMENT. I haven’t had any facial experience with them yet but I do think that they are not as professional when it comes to customer service.
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October 2023 by Ray Sterling Monteiro
Rachel‘s great, she‘s very nice and attentive to individual needs, and the work she puts in, feels like she‘s got her spirit in there. But other staffs, were okay; I don‘t have a good first impression of Mai, but she might have improved her methods over the couple months I haven’t seen her.Specific instructions and verbal needs are also very helpful when working with Rachel and her staffs, since they do keep your needs in their mind to find a good middle ground as well. For me, my skin was really sensitive and it was hurting easily during deep cleansing, but Rachel and the other staff heeded my request and they did great
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March 2023 by Eliza Liz
(Translated by Google) Aunt Rachel’s service and craftsmanship are very good. Relaxed and comfortable. She can do face, trim eyebrows, all included. Shes very professional and I love going to her! I’ve been going here for a year now. Thank you Rachel!!(Original)Rachel阿姨的服務和手藝很好. 放鬆也舒服. 可以做臉，修眉毛，都包括. Shes very professional and I love going to her! I’ve been going here for a year now. 謝謝你Rachel!!
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February 2023 by Christina
I had an appointment scheduled and they canceled my appointment when I told her it was my only free time cause I work three jobs. I think it is rude. The time frame should have never been an option if she was going to be busy. I think it is poor customer service and ridiculous. She acted as if I was going to go. It would have been my first time there but i think it's not worth it if they just cancel your appointment and don't bother to try to accommodate.
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February 2023 by A Y
Very high quality service, compares favorably to more upscale places. Wonderful massage and treatment. The place is very neat and tidy
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February 2023 by Rachel Rizzo
Fantastic, thorough relaxing facial with head and upper body massage. I will be returning. Great value!
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April 2022 by Lori Banana
No frills type of place, but amazing service by the owner Rachel! In Hong Kong, facials are essential for most women on a routine basis, it’s like seeing your skin doctor so don’t compare this to an expensive spa experience.
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April 2022 by Alice Song
Feng is very generous! Very caring towards her customers.
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March 2022 by Odelia X.
This place is a hidden gem! You will not find a more effective beauty tech in Boston at any price point. Xue Feng transforms my skin (I know Rachel gets a lot of reviews here but Xue really deserves a shoutout for her 10+ years of experience and how gentle she is with my skin). She's so skilled with deep pore cleaning and an expert in diagnosing what your skin needs (hydration, microdermabrasion, extraction, etc). The salon has a variety of high quality products that is tailored to your needs each time, so each facial might be a little different. The experience here is super relaxing and effective, and I always leave with glowing skin. I highly recommend purchasing a 5 or 10 pack (your skin will seriously thank you!) plus you can save on add-on procedures (ie light therapy, microdermabrasion, etc.).
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November 2021 by Nat A.
Rachel Beauty is hands down the best place for a facial....her and her team are amazing! If you want excellent blackhead extraction and thoroughly clean skin, she's your girl. Although I've moved to Montreal, I look forward to her facial whenever I'm town. I have not found another place comparable and I've visited many!!
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October 2021 by Cherry L.
A lot of reviews cover it all, but just wanted to add my two cents about how awesome Rachel is at her job. Came here for milia on my face and she has helped me resolved a lifelong issue within a matter of months. Even my dermatologist couldn't help me as well as Rachel and her team has. I used to have ton of milia around my nose (thanks genetics), but now it's only one or two. She is really detail oriented and an expert at her craft. You shouldn't expect a "spa like" experience, but given that your eyes are closed most of the time - I'm totally ok with this. Parking in Chinatown is always painful, but given the price point that Rachel is at, I am willing to just pay for the garages in the area if I am not lucky enough to find a spot. I haven't been with the pandemic and I feel like my skin is begging me to!
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August 2021 by Emily M.
I could not possibly hold Rachel and her business in a higher regard. Rachel is professional, talented, and reliable. I started going to her 2 years ago and my skin is truly transformed. I went from a "contour makeup daily" person to a "doesn't own foundation" person because of Rachel. If you have any hesitations about trying this business out - do yourself and your skin a favor and give it a shot. Here is why I love Rachel and her business: 1. Rachel never times the experience, she just makes sure it's done right. Sometimes it takes 2.5 hours, sometimes it takes 90 minutes. She is only interested in making sure it's perfect every single time. Every time o walk out of her studio I feel so clean that it's as if I am feeling wind on my face for the first time. The air just hits different after Rachel. 2. The price. You will not find this level of service at this price point anywhere in the city, especially if you purchase her packages. The studio space itself is no frills, it doesn't need the "spa vibes" decorations, the service does the talking and the price point is unbeatable. Everything always inspires confidence from a cleanliness standpoint. 3. Rachel does not have perfect English language skills, but making appointments with her is always easy. She is so responsive via text and does her best to accommodate you. 4. Rachel is NEVER pushy about products. She does sell products, she recommends some, I have even bought some, but she isn't overbearing about it like other places. I love the low pressure on the products. 5. This business is not only committed to excellence in every facet, but it is also independently owned, it is a local business, it is run by a female, immigrant, (very kind and talented) businesswoman. These are the businesses being pushed out of Boston and the ones that need our support. I recommend her to every single person I know and I am sure you will too.
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June 2021 by Q I.
Came after pandemic. Two things you should know about: 1. My appointment was at 1. When I walked in, staff said she wanted to eat something. Of course, I said ok. When it was 1:15, staff still eating and looked very pissed when I grabbed my stuff to walk out. 2. No gloves. I was loyal for 4 years. But very disappointed.
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June 2021 by Hoa K.
Love this place!! I do the acne facial treatment here and it's getting better after 5 sessions. Would recommend to friends!
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May 2021 by Christine H.
I've been coming here for the past 5 months and my experience with Rachel and team have been great! They're always super careful and let me know what they're doing at each step. My face feels so clean, moisturized and healthy after each appointment. They have the newest tech and use light therapy masks on me on top of customized face masks for even more skin benefits. The best part is that each facial is around 40-50 dollars which is a steal in Boston. They use quality products and have never been predatory in pressuring me to buy packages or any products. If you're looking for an affordable facial place, this is it!
