-
January 2024 by Not your Business
Very friendly group and Unloading very fast.middle building between Amazon
-
February 2021 by Steve Garret
Poor Customer Service.....I needed a replacement pneumatic cylinder for a Steelcase office chair which was sinking. I provided the service person with a picture of the tag showing make, model, SN of the chair to identify the correct part. After the part arrived and I installed it, the chair still was sinking. I contacted Red Thread with the issue and they suggested having a technician come out to look at the problem for which I was charged $153.00 for a service call. The technician determined that the problem was that the replacement pneumatic cylinder Red Thread had sent me was faulty. I requested that either the fee for the service call be refunded (since it would have been unnecessary to have a technician come out had the correct part been supplied in the first place) or the cost of the defective cylinder they had supplied be refunded. They ignored all of my emails.
-
October 2020 by Stacey V.
Very poor customer service.....I needed a replacement pneumatic cylinder for a Steelcase office chair which was sinking. I provided the service person with a picture of the tag showing make, model, SN of the chair to identify the correct part. After the part arrived and I installed it, the chair still was sinking. I contacted Red Thread with the issue and they suggested having a technician come out to look at the problem for which I was charged $153.00 for a service call. The technician determined that the problem was that the replacement pneumatic cylinder Red Thread had sent me was faulty. I requested that either the fee for the service call be refunded (since it would have been unnecessary to have a technician come out had the correct part been supplied in the first place) or the cost of the defective cylinder they had supplied be refunded. They ignored all of my emails.
-
March 2020 by Drea M.
Red Thread takes forever to set up offices even at premium client spaces. I know because I work for one and it takes them months just to commit to getting to a space and even then, they cannot keep themselves on schedule. Big thumbs down.
