RIMOWA, founded in Cologne in 1898, is a leading name in premium luggage, known for its timeless design and superior craftsmanship. The brand has set itself apart by introducing aluminum and polycarbonate suitcases, blending heritage with modern technology. Customers consistently praise RIMOWA for its excellent service, especially at the Boston store. Many reviews highlight the professionalism and friendliness of the staff, who go above and beyond to assist with repairs and customer needs. For instance, one customer had a wheel issue and received a same-day fix, while another had an aluminum suitcase repaired and delivered to their hotel within hours. The staff's commitment to service often transforms casual buyers into lifelong customers, with many expressing satisfaction with both the products and the support received. RIMOWA's luggage, including the popular Cabin Plus, has garnered numerous compliments for its quality and style, making it a favored choice among travelers and collectors alike.
Five stars all the way! Great customer service! My 10-year-old Rimowa started to have some dragging issue. The store repaired and applied lubricants within 5 minutes. My bag is now working like new! Thank you and keep up your great work!
November 2025
Amazing service at RIMOWA Boston! They repaired my carry-on handle in 20 minutes and even replaced my old internal dividers without me asking. Truly 10/10 for RIMOWA Boston — and 0/10 for Delta for ruining my bag in the first place!
July 2025
Great customer service, I had lots of questions regarding the product and the staff was more than happy to help me out. Bought the beautiful original cabin, used it a few times already and absolutely love it
