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August 2023 by sbrooke
horrific. seriously, go elsewhere.
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September 2022 by Peter and Diane McLaughlin (GBCC)
Our family has used Roadrunner multiple times and every experience was great! Quick, professional and friendly service. I wouldn't use anyone else. Diane McLaughlin
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May 2022 by Lucas James
Guys showed up on time! They were very polite and worked fast and efficient! and most important that they were able to take my couch on second floor without any wall damage- and yes, that was very tight. I would highly recommend Roadrunner Moving & Storage! They providing outstanding customer service!
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May 2022 by Jeremy Alexander
They took great care to pack everything carefully and efficiently. They set up everything to our liking and always asked where to place things. I really appreciate all of their hard work! Would definitely to anyone looking for an easy move!
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May 2022 by Richard Davis
I had a great experience with these guys! The quote I was given over the phone was accurate and detailed.The movers were punctual ,meticulous and respectful of my items and space.They did not cut corners and even helped with any last minute requests I had. They work fast and work hard.
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May 2022 by Arielle Green
I had a very positive experience with Roadrunner Moving & Storage! The movers were experienced, quickly, friendly and above all, very careful with everything! I really appreciate all work they have done! Highly recommend!
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May 2022 by Alan Romero
I had to hire movers to move furniture from my family’s home. Movers arrived on time, safely secured and moved all the furniture. Would recommend this service again.
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May 2022 by Howard Draper
It was awesome. The price also surprised us, I thought such a good service cost much more. Thx a lot. I would definitely recommend you to my friends and our relatives!
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May 2022 by Dan Miller
The movers organized all items at the new apartment as we want it. It was so easy that I couldn't even imagine it would be so . Thank you guys . Really appreciate your help . The best movers I've ever used . Thank you !
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May 2022 by Jerry Allen
They were incredibly nice and professional, and the move was very fast. Overall a great experience and I would use this company again in a heartbeat.
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May 2022 by Daniel Dukagjini
Great! Easy to rent, easy to access, open late, clean, and my storage unit is a drive-up unit, so makes everything very convenient during my move.
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March 2022 by Peter McLaughlin (GBCC)
Our family has used Roadrunner multiple times and every experience was great! Quick, professional and friendly service. I wouldn't use anyone else. Diane McLaughlin
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February 2022 by Margaret M.
I wish I could give 0 stars. We hired this company to move us from California to Arizona. They stole about $1500 worth of our belongings. Yes, stole. They actual movers lied to us as well as anyone we called. Don't sign the "insurance" as its per the pound. So our 50lb poker table that was "missing" was $12 worth of reimbursement.
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November 2021 by James Hecker
Roadrunner moving company AKA Polaris Moving systems. I do not often write on social media sites however I feel compelled to do so regarding this company and what they have put us through. Do not EVER hire this moving company who are based in California. There are 84 complaints on websites about this company and their modus operandi in which all of them are stating the same thing. They show up, charge double the original estimate and when they deliver, most of your items are damaged or broken and the rest of it never shows up. Unfortunately, we hired Alliance to move our property from Oregon to New Hampshire and it was they who brokered it out to these people. True to form, they showed up on the day that we were meant to be out of the house saying that the original estimate was incorrect, and they wanted double the money. They assured us that our items would be kept in a locked facility. Of course, we did not look at reviews on the day that we had to vacate the house, why would you? We tried to contact them several times once we had settled as we noticed we had been charged for 3400 cubic feet. The two U- Haul vans that they turned up in could only take a maximum of 2700 square feet. We were also charged extra as we were informed they had to use “shuttle vans” to deliver as there was no access for a larger truck which was ridiculous as there is an interstate right up to where we reside. Eleven times in total we asked for the contract and the receipt for the vans. The receipts were never received, and we finally got the contract on the day of delivery. Move forward to the day of delivery. Although it stipulates in the contract you can pay by money order, cash or wire transfer, and although having made a money order out to them, May Evan (office manager) refused to allow the delivery men to offload until a wire transfer was made. Because the bank was closing when I got there to change the payment delivery, the men were instructed to take a hotel room until the wire transfer was received. We were informed, with witnesses present that we would not be charged for this. The following day, we were informed by May that we would have to pay an extra $2200 for the night the men had had to stay. When I informed her that she wasn’t getting another penny from us, she stated that she would accept $1000. Due to this extortion, the Police were called, and she was informed in no uncertain terms that unless all our stuff was unloaded, all the delivery men would be heading to jail. Our items were eventually offloaded but what James and I were witnessing left us in shock. Most of our furniture that was on the van had been damaged, glasses, pictures, boxes had been rifled through, souvenirs from places we have visited, all smashed AND most of our furniture was not even on the trucks that showed up. Move forward to the present day, four months since delivery, over $50,000 worth of our property nowhere to be found. They have refused to answer our voicemails and emails, but reading the reviews, this is part of their M.O. Because the contract stipulates that if we are dissatisfied, we would have to sue them in California, I contacted five different lawyers to sue for breach of contract, neglect, and larceny. None of them returned calls. Maybe they are all related to this company. Moral of this story: I would be grateful if everyone could repost this so that it can be dispersed to the public. I just hope by writing this long spiel, and I apologize for it, we can save someone from going through the traumatic experience that this horrendous company has put us through.
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September 2021 by Laura Materna
Movers did a fantastic job but when all was said and done I paid almost double what the sales guy quoted me.
