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December 2023 by Jordan Jounaidi
They charged me sales tax on a sparkling ice soda. I went to the CVS down the street and bought the exact same item, and there was no sales tax. Thats because it's not a taxable item. What this store is doing is illegal.
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December 2023 by Sean Simon
It gets a star for location because it’s near my work and I can grab simple stuff on the way home when needed. Also, the cashiers are fast. Otherwise, I’d give 1 star. I can NEVER find what anything here easily. I easily spend half my time in the store wandering around searching. Why does the Crackers/Cookies aisle have both randomly mixed together on shelves?? I hate this place.
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November 2023 by Kelly Ann Corson
This is a great place. The cupcakes are just a little over baked but overall the food they make is really great. Takes a bit to move around the store but overall once you get through the crowd things are easy to navigate.Best shopping experience I have had so far
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November 2023 by Kristina “Chicklassique” Mateo
I'm from Boston but today was the first time I went shopping at this location. My experience had some pros and also some cons. I had got help from 2 employees who were so helpful, but as they say one bad apple spoils the bunch. The cashier who rang me up was so unfriendy. Not a thank you, how are you or a smile. Sad because this location is in the heart of the City, where the majority of people are visitors. On the positive side, I was very impressed with the cleanlines and organization of the store and the great selection of products. I saw there was direct access from the orange line T which I'm sure is helpful for riders. Hoping the cashiers get some C.S 101 training.
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November 2023 by D. David
Stopped in to pick up something quick for lunch. Decided on soup as it was a cool fall day. The soup was cold and tasteless. How can you mess up soup?
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October 2023 by Steven B.
Hot food ambivalent cashier's slow salads premade lots of bad lettuce disappointing at their price structure
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October 2023 by E. S.
Cleaner than I expected. Don't know why I thought it was going to be a dungeon with snacks. It's not. It's not a dungeon. But they have snacks. I shall be back.
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September 2023 by Al B
Lots of variety, store is smaller than a grocery store in a more rural area but big enough and stocked efficiently to where I find almost anything I need. Given that it's right in the center of downtown Boston it's awesome you can get in and out in a reasonable amount of time
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September 2023 by Anita Maguire
Very clean store. Nice selection of merchandise. Outdoor seating available.
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September 2023 by Dena B.
Another long overdue update. Often I've stopped in during the Pandemic on my runs into the office, and now post-Pandemic, I'm usually in the store before work at 9AM so it is a pretty quiet and they are stocking (to be expected). Staff are usually friendly. They have a very large, alcohol section, coolers with all kinds of micro brew beers, seltzer, etc. All these pretty pink bottles with flowers, I think are champagne or sparking wine which look very festive. To note, there is a section adjacent to the alcohol with party supplies, colorful napkins, paper plates, etc. Pricey though but at least this is a place, and the store is on the high side with prices which is typical in urban super markets, although they have their own in house brand for some items, and also another generic brand Crave, that are a bit lower. To circle back to alcohol, they do card regardless of age refusing an older gentleman who looked like a tourist, who then asked me for directions/after being refused because he did not have ID. In the mornings, they have about 2-3 cashiers but they are usually fast and efficient. There is still a pretty large grab and go selection upstairs--sandwiches, salads, desserts and water, different soda/options, etc. Full service market is downstairs so you take the escalator or elevator. Generally the store is very clean and the escalator usually is working and is not treacherous like the ones in certain MBTA stations.
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August 2023 by Rio Lin
Today...I go to this place and get something to eat...I mean like everyday I was in downtown I always came here to eat....Cause the foods in here kind of cheap...But I felt sad today...I came in side to get some eggs...I didn't see anything to take egg so I asked the staff near there..." Can I have spoon to get egg please "... He said " closed at 6pm " I known I was litte lated at that time...The clock is 6:10pm... And they were taking the foods on tray to close...But the eggs still there...I just want to get spoon to take some eggs real quick cause i know they were closing...But No.So i have to put the box's food back.I'm not angry i just felt little bit sad about the staff.Sorry for my english not really well.
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July 2023 by Vincent L.
Most Roche Brothers supermarkets in the suburbs are nothing special, as they offer typical supermarket fare that's no different from what you'd expect at the biggest regional chains: one with a traffic light logo and another that rhymes with "thaws." This Downtown Crossing outlet, however, tries to look upscale, with beautiful presentation and a wide selection of goods that would appeal to urbanites and office workers. It's not going to be Whole Foods-level quality, however, but it will try to charge Whole Foods-level prices. And for such a large, well-stocked urban market, the checkout area is rather tight and chaotic relative to the foot traffic. Still, any supermarket here in the downtown area is better than nothing.
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July 2023 by Samuel Ziegler
Best grocery store in Boston. If you need it, they've got it. I was thinking about licorice and I turned a corner and there it was. An entire wall displaying licorice from Australia!! OMG...
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July 2023 by Basit Khan Jadoon
Alter!! Cashier here are thieves. I have had my items missing many times but just yesterday when I got all my stuff. I also asked for a receipt which I usually don’t. As I got home (live right down the street) I found many items missing. I went back to the store and called out the manager to investigate the matter. She went back across the counter and found the bar with missing items. This is completely unacceptable as they first overcharge and then do this shady stuff.
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July 2023 by Mike Powers
One of my favorite stores! Great ready made food. Open on the 4th. Outstanding staff! Surprisingly reasonable prices for its location.
