-
March 2024 by Whitney
This was my first time at their new location since they moved from the mall. The store is so big and lush. And again, Mike was such an amazing and friendly sales associate. He remembered something I told him months and months ago. He made my experience so enjoyable and I just really like talking to him. He makes me feel comfortable and does not pressure me into a decision.
-
March 2024 by Leo Yip
Friendly and warm service, didn’t felt rushed at all
-
March 2024 by Partha Jyoti Das
I can’t thank David and Long’s team enough who got me my grail timepiece right before my birthday. David was very humble with my keen interest on this specific watch and he made it possible in a short time frame.Thank you for being so kind. I feel I have been chosen. Looking forward to more business with David and Longs Jewelers for future.I highly recommend to visit the boutique and discuss about your specific interest in a model if you are in market for a Rolex.
-
March 2024 by Justin Zhou
I had an unbelievably smooth and pleasant experience with Eric as my AD. He was incredibly kind, transparent, and knowledgeable. The Batgirl has been my grail watch for a long time, and I truly can’t believe I was able to obtain it in just a few months (I was mentally expecting to wait for another two years). When I came to pick up today, Eric prepared a special presentation when I walked into the private room. I’m truly grateful for his kindness and genuineness, which made my first retail Rolex watch purchase as memorable as it was. I wish him the best of luck with Patek!!
-
February 2024 by J. Grand
Absolutely thrilled with my experience at the Rolex Boutique on Newbury Street ! From the moment I walked in, Marc was incredibly knowledgeable and attentive. He helped me find the perfect Rolex Datejust with a stunning mint green face, fluted bezel, and Jubilee bracelet. The attention to detail and personalized service truly exceeded my expectations. I couldn't be happier with my purchase and highly recommend Marc to anyone in search of exceptional timepieces and top-notch customer service. 5 stars all the way!
-
February 2024 by Saurav
I had the best experience possible at this Boutique. I was warmly greeted by Matt and offered refreshments.He was extremely knowledgeable and knew exactly what I was looking for and was also very patient when I wanted to try multiple models . It felt like he was genuinely interested in getting the perfect watch for me . I was able to purchase the exact watch I wanted the very same day with no wait time and was also able to put my name on a waitlist for the other model that l wanted . the entire process was seamless and I sincerely want to thank Matt and the team for the experience.
-
February 2024 by Heriberto Heredia
It was a delightful experience purchasing my first luxury watch. Radwan provided exceptional assistance and guidance throughout the process. This was an excellent birthday gift, and I eagerly anticipate returning to acquire my next timepiece.
-
February 2024 by Liana Suleymanov
***BUYER BEWARE!!! ROBBERY!***Purchased a $40k gold watch this Saturday around 5pm. Had bags brought out to my car by armed store security. Was followed home from the store and robbed within 30 minutes of said purchase. Thieves followed me home from Newbury Street. I live in Newton which is 25 minutes away from the Newbury location. Horrifying experience that I wouldn’t wish on anyone. Thieves full focus was on getting green bag out of my car. My purchase was gone within 3 minutes.I went back to the store Sunday at 12pm and was met by head security, Gary, who basically told me that they were not at fault and he felt that the security of the store was 110%. I pointed out that their security in the store is a hired third party vendor who I saw was on his personal cell phone on Saturday smiling as he was texting away. Head of security told me nothing was wrong with that.On Sunday my friend who happened to be at that same location mentioned that he saw security guard talking on his cell phone through his air pods. People loitering outside the store. How is that not a breach of security protocol? How unprofessional is that even if not malicious?Was made to feel even more victimized after my meeting. Newton police are involved and I plan on making a secondary police report in Boston first thing Monday.I understand that owners of Longs are a local family. I don’t think they would ever want their customers to feel unsafe at this high end location.We go to these high end boutiques with sole purpose of enjoying a safe experience and expect to be treated with respect. Safety should be number 1 together with professionalism that goes above and beyond. Unfortunately for me, this experience to date has been a nightmare.
-
February 2024 by Ryan Kizielewicz
I’ve had nothing but great experiences with this boutique. It’s clear that Michael and his team are genuinely passionate about watches and do their best to create a welcoming environment.I visited a few times before I was in the market for a watch and the staff were great resources and highly knowledgeable on all things watches, not just Rolex. When the time came where I was ready to purchase, they were very open and transparent about the current supply situation, and were able to land me the exact Explorer model I was after. The Rolex market can definitely be a challenging situation, but they seem to get a decent supply and are very transparent about the whole process and demand that certain models have.I would definitely recommend this boutique to anyone who is interested in watches or is thinking about getting into them.
-
February 2024 by Rich Abrahamson
Very informative, gracious host of professionals. I felt welcomed and was offered refreshments.
-
February 2024 by Mike Tarnovsky
Devin was awesome to work with. He was able to get me my first Rolex ahead of the birth of my son which will ultimately be a pass down gift to him. Memorable experience and great to work with from start to finish.
-
February 2024 by Dennis Fortner
This was the best watch shopping experience I’ve ever experienced. Mike took amazing care of us. He was kind, knowledgeable and well versed on everything we looked at. Everything from beginning to end was wonderful. I would highly recommend this store and Mike.
-
January 2024 by Kevin
Straight up the worst authorized dealer experience I’ve ever had in my life.Straight up the worst authorized dealer experience I’ve ever had in my life. Individual who greeted me Mark made me feel more unwelcome than any store I have ever been to in general.Considering that I visited in cold weather during the month of December, I was wearing a beanie and a parka, and I immediately noticed that I was being sized up by Mark as he couldn’t take his eyes off my clothing, and I felt extremely uncomfortable as I was being followed throughout the store by him and the security.Super difficult to talk to this individual and did not have any interest in working with me, especially when I inquired about pricing on a day date. Mark, unfortunately, does not have the knowledge that I am very capable of purchasing anything in their inventory, and wanted me out of the store as soon as possible.Extremely disappointing to feel this way, and I genuinely hope ownership does something about this
-
January 2024 by Amin Sabet
My wife and I have had great experiences shopping with Radwan at Long’s in Burlington and more recently with Angelika at the boutique on Newbury St. Although I am a watch lover, I tend to feel uncomfortable and out of place when shopping in luxury stores. I was particularly apprehensive about visiting the new location given the current Rolex situation with demand far outstripping supply. Everyone at Long’s was welcoming and treated us extremely well. Angelika was awesome to work with and helped my wife to find the perfect watch. Highly recommended!
-
December 2023 by Joe Taylor
After visiting Long Jewelers, a great Rolex Authorized Dealer multiple times and having a less-than-satisfactory experience at another AD in a different state, I feel compelled to acknowledge the exceptional service here. Angelika’s knowledge and passion for Rolex watches and horology surpassed my expectations, especially after a disappointing encounter elsewhere. The absence of pretentiousness, coupled with genuine honesty and pride in the brand, sets this place apart. If you’re looking for a positive and authentic Rolex shopping experience, I highly recommend Angelika and Long Jewelers.
