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August 2025 by Joe Chok
My friend and I visited a bunch of designer stores in the mall, and most of them treated us like we didn’t belong; probably because we’re young and they assumed we couldn’t afford anything. But Saint Laurent was different. The customer service was incredible, and they treated us with genuine respect from the moment we walked in. Easily the best experience we had that day.
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June 2025 by Brooke Hosfield
After not even being spoken to at another brand, I decided to try YSL. I was greeted by Grace who asked if I was looking for something specific, when I told her it was my first time buying a designer bag, she helped talk me through all of my options and the pros and cons to each bag with my style. Her honesty, intentionality and care was next level. She didn’t make it just a purchase, she made it an experience. Next time I’m in Boston, I’ll be back to see Grace!!!
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February 2025 by Ashima Dogra
Amazing and quick experience! Grace was so helpful and helped me pick the perfect bag. They were so accommodating even though I was shopping with a toddler. Love my envelope bag! Will be back again ❤️
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December 2024 by Tabor VanRyswood
Zoe was very helpful and professional. I came in knowing exactly what I wanted and they had it gift wrapped quickly and I was out of there within 10 minutes.
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October 2024 by Roman Vynnytskyi
I recently had a fantastic experience at the YSL store, thanks to Dana and the store manager, Juan. Dana was incredibly helpful when I was choosing a new bag, providing expert advice and ensuring I found exactly what I was looking for. Later, when I encountered an issue with a bag that was gifted to us, Juan stepped in and resolved the matter efficiently and professionally. His attention to detail and customer service were outstanding. I am thoroughly impressed with the care and support provided by the YSL team. Highly recommend for anyone looking for quality service and exquisite products!
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July 2024 by Heather P
Dana is amazing!! I had such a wonderful time shopping with Dana this weekend. He helped me find some great pieces for my collection and is just overall a wonderful human. Great customer service!
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July 2024 by Kylie Taranto
the employees here are amazing!! great experience
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June 2024 by Laura Mullen
Amazing customer service. Repaired my bag and had it back to me quickly.
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March 2024 by Janine M.
Joey at YSL in Boston is the best!! Joey helped me with two different bags recently and he went above and beyond in making sure it was the right purchase for me. He is kind and he really makes you feel comfortable. Having worked in the luxury handbag business for many years, I can honestly say that his communication and customer service is exceptional! Thank you Joey for a wonderful experience at YSL!?
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July 2023 by Sophia Ivana
I walked in the other day and the sales associate with the white colored hair was so rude. She didn’t offer to help me at all and just stared at me while i was looking at the bags. No wonder their store was empty compared to dior. Also if you’re going to work on customer service then please work on your attitude. That sales associated with the short white hair needs to go back to training OR fine a new career path. Never coming back.
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June 2023 by Evgenia Alshanskaia Sokolova
I like the shop personnel
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May 2023 by Sarah Palombo
The worst tennis shoes I ever wore.They are not comfortable they worst than going barefoot!!, I tried them once they made this HUGE BLISTERS Then I come to return them at their Boston location for their sales representative tell me they can’t return them because I used them.They seriously expect you to keep some $700 shoes that uncomfortable!?For what to have them in a display?Then they told me to come back tomorrow when the manager is there. I love Yves Laurent since always I use everything from perfume to makeup. They just lost a customer. Take your money somewhere they are going to threat you like your deserve and back the quality of their products.
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May 2023 by Jazebel Bermudez
My husband purchased some beautiful YSL wedges, unfortunately they did not fit. We had to return them. We walked in, you can just feel the horrible vibe. We were not greeted. Two salespeople with one customer talking about online item the other hiding in the back. The security person leaned against the wall on their phone. It took them 15 minutes to finally say something. What they said "I noticed you been here a while, has anyone greeted?" ?. I explain the shoe situation and she wanted me out of there instead of selling me on something else. She didn't even check the box to ensure the merchandise is intact. I was disgusted and wanted out. Never again.
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May 2023 by Zoe Yu
The most unwelcoming customer service.
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January 2023 by nuno Gomes
I purchase an item did not like it came back with a receipt and I was told I can I get my money back on the store credit or get something else which is absurd show thing 10 times before you purchase anything from the store
