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June 2025 by Isa Rosa
Definitely needs a new management. Pool is mostly the time out of service and the manager is very rude
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May 2025 by Carol Montijo
Just have someone update the damn site already and let everyone know why the pool's still closed...š«š
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March 2025 by C J
Sigh. I feel so bad for our community. We get the worst of everything. The Kroc Center is such a great facility however all this is negated by the absolutely appalling customer service and poor management. The staff here are unwelcoming, unprofessional and lack communication skills. I have been coming here for years and while the Center has had issues in the past, these are nothing in comparison to it's current state. This place is so unorganized. I just don't understand why the people who serve black & brown communities are so rude, apathetic & unenthusiastic. To whoever runs this facility, your entire staff needs on overhaul and some intensive customer service training and etiquette.
Additionally, the costs are rather exorbitant to be anchoed in a low income community. We're paying $$ only to receive poor treatment and sub par services. I will be taking my family elsewhere.
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March 2025 by Debra Cokeman
I love the kroc center very beautiful people always helpful respectful caring helps with food clothing and many things I'm so grateful there are there
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February 2025 by Ari V_peepx12
Very unorganized. Yesterday we came and they made us wait an hour. We came at 3 something and we got in at 5 because they can barely say the right thing over the phone. And wouldnāt give refunds over their mistakes. And their policies? Ridiculous. One, they only let little children wear bikini sets and not adults. Crazy. There was even a guy watching the little kids wear them. But the adults? Nope. 10 and older have to wear one pieces because only 2 pieces distract people from the kids. And they have all day to clean the pool but they wait until itās time for people to come in. No way they wait until 4pm to clean the pool. And now they say we canāt come back until another day because of it. 2 days in a row we canāt be in the pool. They better not tell us we canāt come or act like they donāt remember anything. Very unorganized and they suck.
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December 2024 by Justin
I been going here for years now, its been great. But ever since they wont allow you to bring bags into the gym, it has an been dangerous place to keep valuable things. Since you have to put your belongings in a locker that doesnt have any sort of protection at all. Recently people have stole pants, elite bag zippers, nike techs, northface $300 jackets and many more. I advise the kroc center to bring back the right to bring bags back into the gym
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July 2024 by Marlenis Soriano
I got the membership just so my son can use the pool during the summer. And the music at the pool is SOOOOOO loud that you canāt even hear anyone talking like even if I yell no one can hear me. Is like how can they hear if someone is drowning with that music so loud. Like they having a damn party is ridiculous
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May 2024 by Rui Macedo
Great time with family and friendly people
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May 2024 by Frankie Gomez
Worst community center I been to close it down
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December 2023 by Darrell Smith
Love it here
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November 2023 by Honest Reviews
Great customer service! The people at the front desk are so helpful and joyful! Im a tourist in USA and they are my only āsocialā interactions and they do brighten my days. It does a difference. The locker room is the cleanest Iāve seen. Thereās a lot of machines and the cardio section is separated from the musculation which is good. Thereās also functional water fountains (4). Also, there is a pool with nice attractions/slide for kids. This is an amazing sport center with a decent pricing. I recommend.
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November 2023 by Mr. Montana
Awful staff and customer service. All the staff members don't want to serve you or at least have that attitude. The place has some nice facilities but the staff is no good. They don't make you feel welcome at all. Also the pool was closed for weeks and the "instructors" there don't really don't have the patience for the children that are less acclimated to the water.
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September 2023 by Mike Fitzpatrick
The Boston Kross center. Water slides will be open on august 28th
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August 2023 by Judith Arias
The pool are and slides are a unique amenity here.
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July 2023 by Annette Bartley
This place need better management, pool out of service for two months. Have to go back to the YMCA.When I am on the other side of Dorchester no YMCA on this side.