Santander Bank Branch

Most Recent Comments

• April 2025 by Jennifer Isiwele
  The staff in this branch are the best , I love going there and God bless them all and protect them always in Jesus Christ mighty name Amen 🙏 Amen 🙏 Amen 🙏
• March 2025 by Christian Carmo
  Had to resolve an issue with my debit card during my break. They took less than a minute, very polite and friendly staff, professional and quick to the point. Thank you!! ⭐️ ⭐️ ⭐️⭐️⭐️
• March 2025 by Mark Landers
  I have been a member with Santander for many years now. I deposited a large inheritance check for $50,000 over a month and a half ago! Now I understand they would not give immediate access to funds without making sure the check is actually legit. That is totally understandable. Instead they put my entire bank account on frozen, so I had no access not only in person, but online as well. This caused a ripple effect with my credit due to credit cards and insurance/car payments Venmo, and everything else. The check was cleared by Issuers bank, which was Bank of America two days after I deposited the check. The Issuer still did not receive check back and it is still withdrawn out of his account. They have also chose to clear my entire account, and no longer do business with me due to this. Along with the check, I also had a hand written letter that you would think would have helped support the check. This has been a month and a half and fraud is still telling me they don’t have any further information! I am not a rich man and a $50,000 is a major deal to me. Pass along if this is happening to you! Santander shame on you for holding someone’s money And cashing it on the other end, months and a half ago! My lawyers are pursuing investigation now, but I feel this needs to be known so others don’t go through the same
• December 2024 by Timothy Oneto
  While the personnel are very nice/friendly, I've been trying to get my HELOC payment date moved from the 5th of the month to the 19th. This has been going on since September. 4 months later and still dealing with this simple issue. I am NOT a happy camper!!!!!!!!!
• November 2024 by Armando Andrade
  Always I had good attention from the bank staff. Thanks!
• August 2024 by Gloria X
  Rana has been super helpful over the years!
• May 2024 by Walt Pineda
  If you want open an account you have to spend at least 3 hours in this branch….the manager, this lady is so rude…
• February 2024 by Lizbeth Noemi
  The service is always quick and efficient, store is always clean, and Vitoria is the best. Sweet and helpful.
• January 2024 by Jessica M.
  Terrible customer service. If you are a small business do not do business here! I have used them for 20 years but new changes in their policies makes them impossible to do business with. The new Chase in West Roxbury will win the business!
• August 2023 by Kenneth Ko
  The new manager, Bruce, is very nice and knowledgeable. My wife has been going to see their banker, Rana, for years. Top notch bank! I recommend this bank to everyone.
• May 2023 by Charles Mac Fadden
  I can certainly see why this small town bank has the reviews it does… I came for some simple banking needs before a month long trip I’m taking in two days.I was told to wait for a bank manager. There was a red/orange haired woman at one of the desks on the phone. I patiently waited for her to finish her call. As I waited I realized this wasn’t even closely business. She was talking to a friend about everything including needing a sugar daddy, planning hang outs and just laughing and making jokes… for 15-20 min! As I just sat there listening. I stood up and even made eye contact with her incase she didn’t realize I was there but she looked directly at me and continued her call.I’m all for a casual work environment but this was completely inappropriate. A bank of all places should have some level of professionalism, respect and courtesy when dealing with people’s finances. I’ve never have seen that behavior at any bank.
• April 2022 by Diane Sheehy
  Worst banking experience ever! And I've dealt with a lot of banks. DO NOT try to open a small condo association account here! Their legal department clearly doesn't want to do business with condo associations. 2 in person meetings with Branch Mgr, plus at least 10 emails back and forth, and still they wanted more paperwork. 4/8 thru 4/12 and still no acct! They even asked us for a form that we had to make up, then they would decide if it met with their approval. There is no such form! They told us to get a lawyer to create a form. So, we went down the street to Rockland Trust. 45 minutes later we were all set. Bank with small, local banks, folks. We have free checking for our condo association. The Mgr was very professional and very apologetic. The legal department seems to be run by Moe, Larry, and Curly.
• March 2022 by Genleyanne Sanon
  Never enough people working there, yet always busy. Every time I’m there I’m waiting 20-40mins to see a teller. For a banker it’ll be for hours … if you need the ATM just the ATM then come here. Other than that wouldn’t recommend this bank.
• May 2021 by B Russell
  Some of the least helpful bank tellers I've had to work with...
• September 2020 by Anthony Martinez
  I had a great experience here at the Santander Bank of West Roxbury! I believe the bank clerk I had was named Zara, she was very nice and friendly. Thank you.