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February 2024 by felipe bermudez gutierrez
They never answer the phone when you call. But if you call the phone it will ring without anyone picking it up
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November 2023 by Eutaw Street
We are closing our accounts and going elsewhere. They have a long way to go to keep up with the rapidly changing demands of this community. The reps keep running to their superiors for every little things that in other banks causes no delay. There is always something. And then there are bigger problems like not being able to access your money, and them asking you for a few minutes to fix things which turns into 30 min with the things not fixed. “Things” = 7 months old problems on their side that they told you were fixed.
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November 2023 by Sean Smirnov
A few pointers: Instead of making customers wait by the door at 9:07 while half of your team is on the morning run for lattes, open at 9:00 and get the coffees once the opening rush succeeds.Instead of speaking in a patronizing kindergarden voice, have some urgency in serving customers and improve your competence.Instead of having your subordinates run to the manager for approval for everything that other banks do automatically, figure out your operations.This is not - “busy branch”, this is a slow and incompetent brunch.
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October 2023 by LEAH ORTEZ
I had an absolutely terrible experience with Santander bank. The customer service was shockingly bad, and the staff were incredibly unprofessional. Every time I visited the bank, there was an inexplicably long wait, even when it seemed like they had extra staff on hand. It's frustrating to see such a lack of efficiency and professionalism in a banking institution. I would strongly advise against banking with Santander if you value your time and expect decent customer service.
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October 2023 by Andre Mikula
Very nice experience. Stuff very helpful and friendly
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August 2023 by Melissa Tyler
They let people into your safe deposit box without checking ID or getting a signature!!! Then won’t report the theft to the police. Horrible customer service and total lack of care for the customer.
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December 2022 by Gary Murphy
This was the wrong terminal for my flight thumbs down ??
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September 2022 by Michelle L.
I don't know about all these people Yelp review that don't make any sense. But I receive excellent customer service at this branch. I love!! how they help me with all my transactions. I recommend this bank if you want exceptional customer service!!!
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January 2022 by Tommy V.
Very archaic bank. I needed checks for my direct deposit but they never sent me any when I opened the account. I called but the system hung up on me and told me to come in person since it was my first order. So I came in person and they still want to charge me $25 even though I have a mortgage with them. Silvia was super nice but the bank as a whole and their business practices stink. She is the only reason stopping this review from being a 1 star.
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December 2021 by Amira Amar-Mansour
I’m in the works of starting a new business , and Phoebe was extremely helpful and taught me so much more than i thought i needed to know. Everyone was super friendly and the energy in here is very fun.I’m excited for my future business endeavors with my brand and this bank!
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April 2021 by Joshua Liu
Absolutely the worse branch ever. Always a long wait for no reason. There is no urgency to help customers in a timely manner. I've been driving am extra 10 minutes out of my way to use the chelsea branch just because of how mismanaged this bank is.
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April 2021 by Black Panther D Bon
Terrible service , not enough employees.
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March 2021 by Jonathan Herrera Cardenas
(Translated by Google) Terrible service, they do not send the card, they do not provide solutions to the problem, I call to verify and the product does not arrive(Original)Pésimo servicio, no envían la tarjeta, no dan soluciones al problema, llamo a verificar y no llega el producto
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December 2020 by Vanessa Romero
Not enough customer service, lines get messy outside for people needing to go inside the bank and end up mixing with ATM lines.
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October 2020 by Allison P.
This branch is the worst. First, they're not doing a very good job of enforcing COVID policies- the line meanders everywhere, people spilling out of the front door, standing close together. And, EVERY TIME I come here, I wait at least 20 minutes, even in off peak times, because they never have enough tellers working. Today I waited 20 minutes while the only person in front of me took forever and there was only one teller working. Then, when I finally get up to the teller, they didn't have any quarters - the BANK was out of quarters! Doesn't help that the employees are never pleasant either. This branch is the worst.
