Sephora offers a welcoming and inclusive shopping experience where customers can explore a wide range of beauty products. The store features popular brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from Sephora Collection. Customers appreciate the helpful staff, with many highlighting staff members who are knowledgeable and attentive, able to assist with product selection, color matching, and guidance on different makeup and skincare products. Even when minor mistakes happen, such as receiving the wrong product, staff are friendly and accommodating. The store provides various convenient shopping options, including in-store and curbside online order pick-up, as well as Same-Day Delivery in some locations. Customers enjoy the opportunity to try makeup in the studio and receive personalized advice from stylists. Many reviews mention staff members making them feel comfortable, especially those new to makeup, and helping them find products under budget. Overall, Sephora is celebrated for its wide selection, helpful staff, and inclusive environment that encourages everyone to share their unique beauty.
This particular location is a great spot to repurchase products that are tried & true, and the staff is GREAT!!! I live in Back Bay, and am very glad not to have to go to Copley, for my cosmetic & fragrance (Tom Ford), needs!!!
January 2025
Staff looks sweet and friendly. I was only puzzled that they didn't bag your purchase. My kid had to pick up her bottles ($100+). My thinking is only if customer asking no bag otherwise bagging the purchase is very essential. You don't want your customer to ask you to bag their stuff, don't you?
December 2024
OMG I TOOK MY WIFE FOR A MAKEUP IN THERE STUDIOO UFF STAFF THERE IS VERY VERY AWSOME ALLOT ALLOT OF PEOPLE BUT THEY HAVE EVERYTHING IN THERE FOR MAKEUP
YOU WANNA AWSOME MAKE UP THE BEST STYLIST MYIESHA LOOK AT THE PICTURE SHE EVEN WROTE TU US ON THE PORTAL SHE IS SUCH A WONDERFUL YOUNG LADY.
