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January 2024 by Victoria Titukh
The store is really small, but I found what I needed (perfume and lipstick). Unfortunately, I forgot the name of the girl who helped me, but she was above and beyond
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January 2024 by Jade Amerie
Love this location. Im always greeted and it can get super busy, but there’s always someone to check on you for any questions/finding anything okay. Even when I cannot find exactly what I’m looking for, they do advise products or locations that will that’ll still work for me. Awesome people working in there. Super friendly environment. Great job Sephora
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January 2024 by Octavio Coelho
Amazing place, very professional staff.I entered the store, the staff immediately asked if they could help and what type of product I was looking for, I said I wanted a perfume for my wife, I mentioned the brand and the staff immediately went to get it for me. Very professional staff.Thank you so much ? ?
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December 2023 by Fraina Valerio
The best in makeup and more. I love it!!
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November 2023 by A B
Myiesha and Fatima were exceptionally kind and helpful. Both possess extensive knowledge about Sephora's products and are committed to ensuring customer satisfaction by guiding them towards the most suitable options.
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November 2023 by Sarah Feather
I had the most wonderful experience today at the Newbury St. location. Myiesha helped me out tremendously! She approached me after I had only been browsing around the store for a minute or two and asked if I needed any assistance. Right away, I noticed she was friendly, professional, and excited to give me recommendations. I expressed some of my skin concerns and she immediately led me to several products, allowing me to test each one. The entire time she held fantastic conversation. She is so charismatic and complementary. I found her to be extremely knowledgeable on the products and also the seasonal deals. I landed on purchasing several items from Fresh as they were on special discount that day. As Myiesha checked me out, she let me know of some best practices for using my points and also referred me to the holiday skincare services, which I didn't even know Sephora offered! Myiesha continued to speak knowledgeably about cosmetics and fragrances as she walked me back to the exit, and she invited me to come back any time I needed something. I would go as far to say that this will now be my #1 loyal Sephora location. I had to leave a review here because I was so happy with the customer service, very refreshing!!
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November 2023 by Trieu Boese
The staff are super friendly, approachable, and helpful. The issue is the product shelves were very dirty with smeared makeup products. I've been to this store several times and I've never seen it like that.
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September 2023 by Camila Gil R.
Worst Sephora you could step foot in, super unhelpful staff that are more concerned in doing their own makeup than showing one ounce of friendless. Can't for the life of them say anything informative or coherent and leave you to grasp for answers with other unhelpful staff. Surprised since it's in newbury st but I guess not all stores hold the same level of quality
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July 2023 by San B
Staff are horrible. But only to me not to other customer for some reason? I’m still confused.
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June 2023 by Karla Cruz
It was packed today but i got what i needed.. thank you
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June 2023 by Bel S.
I'm giving this Sephora three stars because while it is annoyingly a "boutique Sephora" or whatever they call that line of Sephoras with basically no stuff, it is much better than the wasteland they call the Prudential Sephora. Fortunately this Sephora does carry for instance Belif moisturizer however it does so in a very small quantity. So if you go to this Sephora I don't really have any confidence you will be able to purchase the products that you need. But would you rather go into the atrocity that is the Prudential Sephora? Would you rather be shamed for your purchases, or not get to make them at all? It should be noted that while this a "boutique Sephora" you don't actually get any extra help or shall we say harassment than at any other Sephora except maybe Prudential Sephora in which you are treated like someone who shops at Ulta.
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April 2023 by Jennifer J.
On a rainy day, I took to Newbury Street prepared with my wallet in one pocket , phone in the other. Admittedly, when the rain came down hard, I came in to seek shelter and spend a few minutes to play. I was all wet from the rain so I thought I would warm myself with the comfort of a familiar fragrance. The store is quite small, so the selection is limited. As I was reviewing my options, it dawned on me that all the sales associates had their eyeballs on me and were watching me like hawks. Luckily my friend had just come in looking for me after she checked out Athleta next door and she volunteered the same observation without any prompting. Every other Sephora I have ever been to is always so welcoming. With so many different locations in town, I would walk past this one.
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April 2023 by Kaitlyn M
Small store with products on display missing, messy, and when I asked for assistance Dianna was very nice, but all 4 items I asked about/she recommended were out of stock. I left empty handed.
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March 2023 by Kaitlyn Morrison
Small store with products on display missing, messy, and when I asked for assistance Dianna was very nice, but all 4 items I asked about/she recommended were out of stock. I left empty handed.
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March 2023 by Sabrina Jean’Jacques
Thank you Lyndsay ( I hope I spelled her name correct). The reviews here weren’t lying when they said she’s a great make up artist! She really is she took her time my make up came out very beautiful. She’s also so nice!! I deff would come back to her!