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January 2024 by Roseller H.
I found my dream Rolex GMT Master II at SCL. The price was incredibly low compared to others I would have bought from. Sam was very courteous and professional in facilitating the purchase. Thank you!
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October 2023 by Harry Bastermajian
A must-go for jewelry and fine gifts in Boston. Tom and Susan were very knowledgeable and helped me pick the perfect gift. I will return for a special something for me.
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October 2023 by Shane Plasse
I walked in off the street to a very pleasant and helpful watch expert who greeted me with a handshake and a smile. Sam was really knowledgeable and showed me exactly what I as looking for the Omega Speedmaster Professional. Transaction was fast and smooth. Unfortunately the next day there was a small problem with my watch so I called Sam. His exact words "No problem, come back in and I'll switch it out for a new one". I can't explain what a relief that was. The customer service here is unmatched. Thank you so much Sam!!
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October 2023 by Paul Paddle
Sam is a true professional. Attentive and responsive service, great communicator, rapid international delivery. I will be back for my next watch purchase. Recommend
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October 2023 by John-Paul Morgante
I am a watch guy, so the West end of Newbury Street is packed with famous Swiss watch shops-Cartier, Breitling, Richard Mille, Rolex, A. Lange & Sohne (my first time seeing one first hand), Bulgari, and others.But the best place to see watches on that end is the jeweler, Shreve, Crump & Low. I didn't count, but there are easily 20+ brands on display.I was amazed to see a Chopard Alpine Eagle, which I thought was only sold by Chopard shops, but they are an exclusive U.S. retailer. They mentioned they also sell some pre-owned watches, so you may find a classic you've been after. Very knowledgeable on every brand I asked about.Lots of jewels and Boston memorabilia too, but the watches got all my attention.
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August 2023 by Logan Keevan
Just bought my first Omega from Sam at their Boston location. The entire staff are extremely professional but more than anything just great conversationalists who clearly share a passion for fine timepieces. I will certainly be using SC&L for my next luxury purchase.
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August 2023 by Jim Machinchick
I was getting a new watch for a recent change in jobs. We met with Susan and she was absolutely amazing to work with. She took close to 2 hours with me and my wife understanding my style, budget and personality. She showed me and helped me try on so many watches and gave honest feedback on look and quality. I decided on a Breitling and I am in love with it. She helped me get a second band and expedited everything with constant communication. She followed up with me a couple months after asking about my job transition and my family.I value service and sales like this. My experience was incredible and she will be my go-to for all future purchases. I cannot say enough good things about her.
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July 2023 by Hzzz Biz
I bought a Nomos Orion online. Sam was very fast to reply to my texts asking questions about the watch. Also followed up quickly with email information. The watch arrived quickly and in perfect condition. Very easy process and I will not hesitate to buy from here again.
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July 2023 by John R.
It was such pleasure to be waited on by Susan Murotake-Rollins. The particular watch I was looking for was available and Susan provided a wealth of information on it. More importantly, Susan listened to ll my concerns and addressed each one in detail. I would absolutely have no reservations recommending Shreve Crump & Low.
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June 2023 by Amy McPherson
Sasha Rancans was wonderfully helpful! We wanted a charm bracelet with a "starter" charm of a horse for my daughter's 8th grade graduation and she was extremely easy to work with and very helpful. She sent photos of possible horse charm options and arranged for the charm to be affixed on an expedited basis. Sasha shipped to us by the date we requested and tracked our package in process. We really appreciate all of Sasha's efforts to make this happen! Many, many thanks!!
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June 2023 by Flannery Zhou
For a store with 200+ year of history and being viewed as the premier jeweler in Boston, my experience was very disappointing.I called to inquire two nice women's watch and had a horrible interaction with the sales person. After a pleasant initial call, we had this exchange over text. He told me I need to put down 50% deposit for the 2 watches I wanted to try on. I asked if I can do 30% deposit, but accidentally said "price" instead of "deposit" because I was in a rush to a meeting. He might have misunderstood that I wanted a discount on the price, which I understand wouldn't be possible. However, how he handled this misunderstanding was very unprofessional - he instantly texted saying "I will cancel the order if you can't afford the watches" and without waiting for my response (I was in a meeting for ~30min) he cancelled the order. When I saw the messages and wrote back to clarify that I meant a discount on the deposit (which he said he could waive in another text), he didn't turn around at all and continued on with a very unpleasant attitude.
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June 2023 by Christopher Mora
What a great experience from beginning to end. The process from inquiry to purchase was smooth and easy. Sam was very responsive and fair. You cant go wrong purchasing from the team at Shreve, Crump, & Low.
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May 2023 by David Singleton
Great service during the sale. All of the features and attributes of my new watch were carefully reviewed. We looked at another piece for comparison, and I stayed with my first choice. Sam is a knowledgeable professional and did a great job with the sale.
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May 2023 by David S.
Sam did a great job with this sale. I had been looking at Nomos for a while now; the watch is even nicer live than on the screen. We reviewed the features of the watch and Sam helped tremendously. Great selection across many of the high end brands of watches.
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April 2023 by Richard Gama
It's hard finding trustworthy dealers in the luxury watch business, but my recent experience trading a watch with Sam Grosso and the team was completely hassle-free. Their prices are competitive, their watches are exactly as described, and their communication left me without any doubts or concerns. Highly recommend them.