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April 2024 by Miles Wilder
I’m really impressed with the professionalism and care taken by the front desk person, Neil. He really helped me out when I was there and went out of his way to make sure I was taken care of. The facility is also in great condition. It’s very clean and well-lit. I have seen a lot of storage facilities because of my work and I’m really impressed by this how this location is being run.
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April 2024 by Dan W
Plenty of parking outside the locked gate, and then plenty of parking inside the gate. (I went to another storage facility with no outdoor parking, and there was space for only a couple of vehicles indoors.) I went to sweep out the storage locker that I had rented, but there was nothing to sweep--Neil had already done so. Facility has easy access from the parking lot via large elevators to any of the storage lockers. Facility is secure, clean, and dry.
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January 2024 by Meagan Hackey
I chose this facility because it had the best reviews in the area but I was extremely dissatisfied with my experience and removed my items to a different facility. There seemed to be people living in the facility so I never felt safe going there alone, my unit because riddled with mouse droppings despite storing absolutely no food in the unit, and there was a whole puddle of urine in the elevator one time that I went. Additionally, the parking lot was full of broken down cars so it was often hard to find a close parking spot near the door. I would not recommend based upon my experience.
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January 2024 by Georgeanna Tjoa
Friendly and helpful staff!! There are a lot of storage facilities in this area that are priced similarly. To me, the differentiator comes down to the people that are running the place. Neil makes all the difference. When we moved in, he took the time to help us find the right unit with easy access. He also took the time to help us set up the account. He even called to remind me that the account just became overdue which I didn't even realize because I thought there's autopay set up. Their new computer system may be clumsy but Neil's diligence and helpfulness more than compensate the inconvenience on the technology side. Thank you, Neil!
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January 2024 by Peter Reshetniak
thank you very much, everything is very good! very helpful, good worker Mike.
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January 2024 by Conal Doyle
On January 5th, 2024 Neil Petersen in the Brighton office was a great help and showed extra concern that everything went smoothly as I rented a 5 x 10 locker and got all the equipment necessary to move it. He should become a manager of a facility soon so check for his name.
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December 2023 by Mary Foppiani
Professional and caring, Mike, the manager, is the best reason to select iStorage in Brighton. I have been a customer for many years and appreciate his knowledge, flexibility and friendliness. He is a great asset to this company and can successfully provide any assistance you may need.
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October 2023 by Gma
Mike is absolutely AWESOME! He has provided me and my husband with Excellent service. Thank you for hiring and exceptionally helpful and patient individual. He deserves a rating of ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️stars
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October 2023 by Sofia Vargas
I've been renting storage units in Boston for over 18 years, Istorage has been the most pleasant experience I've had. Mike the manager was very helpful, professional, efficient and polite, all in one, which in this post pandemic world and in the city is a miracle! Very greatfull for his help. It's impressive how he manages to multi-task all by himself. I also notice even when a costumer was in a rush or in a bad mood he rushed to help and do the best he can. I also liked the location and facilities infrastructure. Anyhow I will definitely continue to use them in future needs.
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September 2023 by Duncan Vogel
Very good customer service, good availability during busy times, and very understanding of difficult circumstances.
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August 2023 by Sol Feldman
These people are criminals. I know that the staff are cooperating with the guys that kept on going in and stealing peoples stuff. They should be in jail. Look at the yelp reviews, Google allows too many fake ones.
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June 2023 by Timothy Pelletier
There are hundreds of storage lockers in Boston, but only one Mike! He keeps the storage locker in Brighton on North Beacon running like a well-oiled machine and goes above and beyond to accommodate customers. Thanks for all your help Mike!
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June 2023 by Tanya Small
I liked how easy it was to rent a unit all online and the price was great for the area. The one thing I find kind of annoying and the reason for only 4 stars is the lack of availability of moving carts. The carts are only available in the office when the office is open. The office hours say 10-6 however I have found that the office is closed at all different hours. I’ve been moving stuff into our unit for the last week and 2 out of the 3 times during this one week, the office was closed during normal business hours. It makes it tough when you are all the way on the 3rd floor and need to move a lot of stuff. Other units with other companies I’ve had had carts readily available by the elevators in the building. I ended up needing to go to Home Depot to purchase my own dollie just to make it easier.
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April 2023 by Erick Morales
Very affordable rates and nice staff. Dollies are readily available upon request. Quick response and clean facilities
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April 2023 by HA!
Great place to store your belongings. The two guys in the office, Ezequiel and Neil were nice guys and helped me to my unit quickly. Highly recommend.