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September 2022 by Julio Toro
I was scammed here. I went for my state inspection. They didn’t pass my wipers. They showed me them with rips after i had checked them before the inspection. Then they told me they were $22. I said ok thinking that was the total for both, but it was for each. Never again coming here and from now on will keep a pair of new wipers in the trunk.
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August 2022 by John H.
I took my girlfriend's car to Arthur's Sunoco at 70 River Street in Mattapan, MA this morning for an oil change and MA state inspection. When I picked up the car this afternoon I became concerned about the bill. It was confusing and filled with questionable charges. After discussing my concerns with the clerk and the performing mechanic, I was told that one of the charges would be removed. However, when I got a revised bill my total actually went up because of an additional set of charges that wasn't applied on the first bill. Further, the charge that the clerk agreed to removed remained and was actually higher. He told me that this charge ("supplies") was determined on a percentage basis, but it wasn't clear what the percentage was, what part of the bill the percentage was based on, or what "supplies" even meant.I'm also concerned about some questionable practices that the performing mechanic engaged in without receiving my or my girlfriend's permission, including taking a test drive (not a standard practice for an oil change), advising me of front brake work that needed to be done without actually pointing out the wear when I picked up the car, and changing the front wiper blades without our authorization (the performing mechanic said it was necessary in order for the car to pass inspection). Yet, the rear wiper blade is clearly damaged, so why wasn't that wiper blade changed, too? Wouldn't that be necessary to pass inspection for the same reason as the front two wiper blades? In summary, I feel like Arthur's Sunoco is engaging in questionable business practices that are designed to obfuscate and overcharge its customers, and I strongly recommend you take your business elsewhere.
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August 2022 by A Hendricks
Don't go to this place. They robbed me of over 300 dollars for a repair they never fixed! I had to take it to another mechanic to get the truth. This place is under new management and they are not honest. The previous manager was kind and really fixed your car. I repeat do not take your car here.
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August 2022 by Michael Ivens
My experience lead me to believe that they are Literally Incompetent!! I’ve had some horribly bad car services in the past but this one is on another level. If you look at all the other reviews saying 5 stars , they are so clearly friends and family members trying to talk the place up , don’t go here !!!!
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July 2022 by Minh Nguyen
Don't come here, every time I come here I end wasting my time .
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November 2021 by Vincent Harris
Very responsible gas good customer service
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October 2021 by Google U.
Terrible. They tried to charge my young daughter $10 just to put on a front license plate as part of an inspection. The owner lied to me and said each screw costs him $2.5 Nothing but lies, and I hear other complaints about his finding things wrong and then overcharging around town. Greedy, opportunist, and very shady operation. Avoid it.
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October 2021 by Read Teach
Don't go to this place. They robbed me of over 300 dollars for a repair they never fixed! I had to take it to another mechanic to get the truth. This place is under new management and they are not honest. The previous manager was kind and really fixed your car. I repeat do not take your car here.
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September 2021 by Meeco I
My experience lead me to believe that they are Literally Incompetent!! I’ve had some horribly bad car services in the past but this one is on another level. If you look at all the other reviews saying 5 stars , they are so clearly friends and family members trying to talk the place up , don’t go here !!!!
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September 2021 by Dana Grey
Never ever go here. Don’t even buy gas here. We scheduled an appointment here and when we went to drop it off they didn’t have us on the schedule and tried sending us away. We complained and they said they could squeeze it in, which they didn’t and held the vehicle for a week. When they finally called for us to pick it up they said it was ready, but had not run anything by us before they started working on it. They found nothing wrong with it, even though it was burning oil. They fixed NOTHING and charged $125 anyway for a “diagnostic check.” To top it off they dented the car in TWO places and wouldn’t own up to it. Do not give these people your business.
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February 2020 by Dorsey Stone
I’ve typically gotten gas here and had two pleasant car inspections in the last couple months. Today I fill up, park in one of their many open spaces to run across the street for a take out order, and they came out screaming at me. Maybe I was wrong to do that, but never going back.
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January 2020 by Jonathan R.
Needed an oil change so I got an appointment. I was told the mechanics arrive at 8 but if I showed up early they could fit me in right around then. I showed up at 730. "You're next," they say, so I wait. A different car goes in. "Well, you're definitely next now." A different car goes in. Repeat 5 more times. I sat for over 3 hours. For an oil change. Then they charged me too little and wanted me to come fix it. Because I wasn't inconvenienced enough already. And I did fix it because I try to do the right thing, which apparently is not how they do business here. I'm never returning. Or buying gas from them; there's a place like 10 cents cheaper down the street.
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November 2019 by Courtney Avery
I was here with a friend when our car broke down and AAA brought us here. Not honest or up front about costs. Held the car hostage. Treated with disrespect. Only wish I had seen the multiple other reviews that led to AAA disputes in time to avoid this horrible customer experience. Ripped us off and did not fix anything.
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November 2019 by Madeline B.
Never go here for mechanic work!!! Most horrible service experience of my life, made up erroneous charges and wouldn't return my car to me. Shady shady business. Owner yelled at me when I explained nobody had ever asked my permission to do the work to my car they were now trying to charge me for. AAA member for decades and shocked they would partner with these people.
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October 2019 by Michael M.
I have been bringing all my family cars to Arthur's for many years for inspections as well as getting gas along the way. And I've always enjoyed the very friendly family experience there. They really care for their customers. But today I had the most amazing experience while I was having my wife's car inspected. Mary runs the front counter, collecting cash, processing credit cards for customers to feed gas purchases and also deals with clients as they come in for auto services but she's more than that! I watched her has she dealt with people coming in for service, odd questions, people asking for the bathroom even sitting with a grandchild of a customer while someone was having a car serviced. Mary even having the time to sit and talk with me while my inspection was going on. She is amazing and River Street Sunoco is blessed to have her.
