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October 2025 by Gerson W Bolanos
My experience was very pleasant, Karina was very helpful!
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May 2025 by Yvonne Sun
Walked in and no one even said hi or acknowledged us. We were the only customers there, but all the staff were just talking with each other instead of helping us.
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April 2025 by Khuong Nguyen
Sparkling!
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December 2024 by Shauna Leigh Barnes
Obsessed with Swarovski Crystal
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December 2024 by Nancy
Adriana was very welcoming. She helped me find the most perfect Christmas gift. Her attention to detail and friendly demeanor was exceptional. Thank you!
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September 2024 by Jana
My experience at this location was nothing short of perfect. I worked with a young lady, Taneajah, who was pleasant and non-pressured in the search for the perfect ring. Once finished,.she not only educated us about the Boston metro system but walked us to the platform (across the mall) and explained each stop. She then, to my shock, bought my ticket for me! What a consummate professional! I easily made it back to my destination with a beautiful Swarovski ring!
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May 2024 by waldy nova
It’s says online they close at 7, it’s 6:30 and the doors are closed. Trash store, go anywhere else. These employees are lazy and unprofessional.
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January 2024 by Mrs B
The service was good ..
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February 2023 by Fadolo
Monica and her crew are very~ Friendly & Respectful
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September 2022 by Sara Holm
Swarovski has always impressed me with their high standards of how they treat customers, and today really confirmed that for me. They have my whole heart here at Swarovski Prudential Center. They are genuinely kind, want to make your experience positive, and will go above and beyond for you. Thank you Swarovski Prudential Center!!! I’ll be back many many times ??
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September 2022 by Sara H.
All the negative comments must be due to old staff that no longer work at this location, because I had nothing but a positive experience. Swarovski has always impressed me with their high standards of how they treat customers, and my most recent visit really confirmed that for me. They have my whole heart here at Swarovski Prudential Center. They are genuinely kind, want to make your experience positive, and will go above and beyond for you. Thank you Swarovski Prudential Center!!! I'll be back many many times
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October 2021 by Mo
Today went to buy a bracelet for my mom birthday, and there were three bracelets next each other and the price they had in front of them is $79. I liked the price, and when I wanted to pay, the cashier told me the price is $129. And when I told them, how is the price $129 and the one in front of the bracelet is $79? they apologized and told me that the price is only $79 for the other two bracelets. by the way, they were not organizing. It looks like, it’s planed!!
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June 2021 by amir z.
Rude staffs! Horrible experience!! I won't go there anymore, I prefer to purchase from different brands rather than going to that store and dealing with a nasty person as a cashier! She was training a new cashier (they don't have customer service manner) and was transferring the same nasty orders to her! She was insulting me and thankfully I have all the conversations recorded!
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March 2021 by Michael Sheppard
My new favorite spot.
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January 2021 by Emiles Z.
Employees were incredibly unfriendly and unwelcoming to the point where I regretted my entire purchase at the store today. No one welcomed us when we entered and ignored us the entire time we were browsing even though there were 4 employees on deck. When the man behind us entered, one of the women at the front counter immediately greeted him and began telling him about special deals. No idea why we weren't given the same treatment. When I made my purchase, the box for the necklace came ripped???? I was so tempted to just return my entire purchase before I even left the Prudential. Do NOT come here.
