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March 2025 by Tiago Kemmer
Fred, the supervisor, was extremely helpful to me, being able to solve problems that no one else on Call Customer Service or other bank employees could solve.
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March 2025 by Pedro Dias
Actually terrible bank. I zeroed out my account and they won’t let me close it.
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January 2025 by Evan Cudmore
Very helpful and friendly staff. Elijah helped me at the front desk and was great.
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January 2025 by Ken Lm
The girl with green Santa hat is racist.
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December 2024 by Michael Reynolds
Went in to ask if they offer foreign currency exchange at this location. My question was ignored and I was asked if I had an account. Regardless if I have one or not, all I was asking was if the service was provided on site. Not very customer centric, they’re all about opening new accounts.
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April 2024 by yao jiang
Unprofessional
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March 2024 by Aimee Rose
Kat the Store Manager was very friendly, professional and spoke to me as soon as I walked in.
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August 2023 by Karena Crawford
This was the location I opened an account at. I used to like this place because it wasn't too far from my job. However, I have grown to dislike this particular location. What I dislike is not being able to use the ATM inside after hours. Instead, security will usher you towards using the one located outside the building. They can tell you why you can't use the ATM inside either. I'm not always comfortable using the one outside with so much crime happening in downtown crossing so I either have to come during my lunch break to my banking or I'm forced to go elsewhere. Which is disappointing.
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August 2023 by A. Rose
Kat the Store Manager was very friendly, professional and spoke to me as soon as I walked in.
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June 2023 by Ze T.
Not good. I would have to leave this bank that was because since around 2020 every time when used the ATM machine, there always a little mark under the screen like "not welcome person", "stranger", or some like that.Felt so uncomfortable that this bank might get issue out there and as customers, we won't be able to know.People who opened bank accounts with them may want to know more and make decisions to either take the money out for minimum working with them or leave there for best experiences.Horrible...
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May 2023 by Arlington R.
Customer service agent mailed my checks to an address I haven't lived at in years. My new address was already in the TD system but she failed to confirm that information when she submitted the order. If i hadn't put tracking on my checks, my money would have been completely stolen from me and possibly my identity. My account was compromised, and the fraud dept suggested I close it. I had no access to my money until I ran to a TD branch on my lunch break and opened a brand new account. Very reckless mistake which almost cost me my livelihood.
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April 2023 by Adair Bartram
Not a TD Bank customer but came here for international currency exchange. Sherwin assisted me and was so helpful and friendly.
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January 2023 by Lauren H.
Horrible experience with customer service. I had a simple question and they were judging my transactions on my credit card. Not professional. I am very upset.
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January 2023 by Eric Dyke
This was a surprisingly good experience compared to other branches. Brian and Rochelle were very patient and friendly. They listened to what I needed and took care of everything in a timely manner. The app is generally pretty good, but every now and then you need to do some deposits in person.
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November 2022 by Arif Banai
Manager condescendingly told me to leave as i tried to use the atm. The door was unlocked, im about to put my atm card in, and they run over to tell me to leave... Running to stop me from using an ATM?
