-
May 2023 by Katie Reilly
We've been bringing our Goldendoodle to Jenna for quite a while and she works her magic every time! Highly recommend
-
April 2023 by Kate McPherson
I have been bringing my mini dachshund to Broadway Dog Spa for 2 years now. They listen to what I would like done, and he looks perfect every time. They are also VERY sweet with him and with my large, rescue dog who gets her nails cut. I cannot recommend them more!
-
March 2023 by Haja F.
First time dog own here and let me tell you the first year of owning my dog was a struggle with finding a groomer that could cut my cavapoo properly. So thankfully to have found Jenna! She is so amazing with him and so talented. She cuts him perfectly every time. I don't even have give any directions anymore. Also, it's a really clean establishment with a lovely staff. The price is so worth it (a good groom isn't cheap lol). If you are a doodle or any dog owner struggling to find a good groomer that will take care of your little far baby the way you want, give them a try. I'm glad I did and now have zero worry and anxiety about taking him for a groom.
-
August 2022 by Beth O.
I have called there 3 days in a row and the phone just keeps ringing except 2 days ago I received a voicemail. I left all my information as it asked and have not received a call back.
-
March 2022 by Zachary Hallam
Have been coming here for a couple years and everything was fine. We make appointments for the next grooming when we pick them up. When dropping off my three dogs today, I was told they didn't have an appointment. Much back and forth and they finally realized they screwed up. They didn't want to "inconvenience" their other customers and take mine which have been scheduled for two months. Total disrespect and poor customer service. We take three dogs every two to three months at $500 a visit... time to find another groomer and I suggest you do the same! Own up to your mistakes and make things right, they failed today.
-
February 2022 by Jake Q.
We have taken our 3 dogs here for over two years and have spend thousands in services. We had an appointment that the staff forgot about and did no book, although they made an appointment card. After too much time of challenging if I had an appointment, they shifted to recognition that it was their error. I can usually get onboard with service recovery efforts and an attempt to make a bad situation good. However, the experience was quite negative with no offer to accommodation or even apology for the inconvenience. A shrug and statement that "well we messed up" was all that was said. As the day went on I thought I would get a call to figure out a solution, but nothing. When there are so many reputable groomers available in Boston, I would highly recommend patronizing an organization who values you as a customer. Quite disappointing.
-
October 2020 by Mark Adams
Great little shop. Michelle and her helpers are terrific. And a lot of fun double parking in Southie.
-
October 2020 by anna02150
Reason I give 1 star is not because they do bad grooming. But because of their schedule. My dog was sitting in the cage for 2:30 hours when I have arrived to see whats going on I was told that he just had a bath but no grooming yet because they are very busy and they have to groom other dogs before him even though I have seen a gentleman that brought his dog after I dropped off mine and picked him ready before the 2:30 hours. My dog is not used to the cages he is very anxious and gets sick after he spend too many hours in cage. I am sorry this is not to hurt the business is just to make you aware that it may happen to your dog.I have paid for the bath $50 and I did not argue with the staff I just did not want my dog suffer more in the cage and than end up paying hundreds for the vet. Just a suggestion maybe for the business if you do not have the time to groom a dog let the customer know and maybe they can decide if they want to keep the dog so long in the cage or chose another date.
-
July 2020 by Christina Shepherd
This place is simply the best! We have an anxious rescue who has had traumatic experiences at another groomers, but heard great reviews from co workers, and man they were right! Our dog is an anxious rescue who gets trazodone before the groomers (vets recommendation). Broadway dog spa was so accommodating making sure she had the first appointment so the medicine didn’t wear off. They also try to pair the appointments with dogs their size so they are not scared, which I find to be amazing! I got a 9am appointment and she was done by 10:30! They were so kind, taking the time with her and giving her all the treats. Because of COVID I had to wait outside for her, but she came out, tail wagging with a big smile. Couldn’t have asked for better and kind service, this place is the best place to bring your dog! So happy to find such an amazing bunch of dog lovers, you guys rock and Murph couldn’t have looked better. They did everything I asked them and I couldn’t be happier with how beautiful she looks. Stay safe, stay healthy!!
-
June 2020 by Kathleen D.
Perks: - smelled super good after - trimmed nails - clean - super nice people! Not so good: - not the haircut I thought I asked for, doodle owners be very descriptive. I'm wondering if I described it to them poorly or don't know the proper lingo to describe dog haircuts? I'd be go back for bath and nails but probably not a haircut. ---- I'm weary as a doodle owner to go to groomers and my nightmare came true.. I was so sad to see our Bernedoodle after he came back from his first haircut. I had explained that I wanted him to only be trimmed, to keep the puppy cut so not too short, avoiding the poodle looks and to clean up his eyes so he could see. He came back with basically almost his entire coat so short with weird a Afro at the top. His beautiful fluffy coat is completely gone.
-
March 2020 by Tim Dougher
First time here. Best cut our Newfie has ever gotten. A+ all around — service, quality, etc.
-
March 2020 by David Borden
Excellent Dog Spa, Lulu was so Happy and Beautiful, can't wait to go back on 4/1/2020
-
September 2019 by Erin S.
She does such a great job cutting my dog's nails. My dog is fearful and anxious, and when he goes there for his nails, we are in and out in less than 5 mins. Makes it so easy on him, and me!
-
May 2019 by Natalie K.
Michelle is the best! She's been grooming my PWD for nine years I think. He's never once had a cut and his hair always looks great.
-
February 2019 by Eugene Frechette
First time customer and Love the final result. My German Shepherd was so soft, smelled fresh and was visibly happy. She is an anxious dog, but had no problem and came home calm. Great experience. Will be back on the regular . Thank you
