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October 2025 by Eugenio Perez
I like north face, jackets are pretty expensive but good quality. They look ok overall but it’s perspective based
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October 2025 by Fareed Zafar
Just love the atmosphere of this store. My favorite store on Newbury for sure.
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September 2025 by O and O Travel
The North Face, as a company, doesn’t care. Products are fine. Policy is broken. Next time will listen to my family and buy from Canada Goose from any other company who cares.
My experience buying a jacket this winter at the Newbury St. North Face store was:
-Bought a jacket. The zipper was defective. Drove back into Boston and brought the jacket back to the store a week after purchasing it.
- Was told in person that I could not exchange or return it and have to fill out an online warranty form and mail the jacket in. Then wait 4-6 weeks for it to be repaired and mailed back to me. They already lost me there!
-Drove home, waited until winter was over using the jacket with the defective zipper.
-Filled out the form. The point here is that the customer per their policy has to pay for the shipping which is ridiculous. Cost $65+ to ship it via UPS including the insurance and everything North Face said had to be included.
-Complained to customer service in several ways and never got even the dignity of a response.
-Received the jacket back and the zipper is fixed.
Will never buy from North Face again. They don’t care as a company.
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July 2025 by ELN
A wide selection of products, with the quality and support of the brand.
For both everyday and specialized users.
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June 2025 by Su Lei Nandar
The staffs there are sooooo superrrrb nice. So active, so friendly and welcoming. My shopping experience went smoothy. Love them all!!
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June 2025 by calibre email
Poor service, TNF is a great brand but the experience in this store was the worst I’ve ever had. The store is always empty and there’s a reason why. Go to Patagonia instead, 20m down the street, same quality but better service and knowledgeable / interested / polite sellers.
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May 2025 by Raimondo Isanali
Excellent North Face store
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April 2025 by Benchikh Zahoua
Terrible Experience – Zero Customer Service
I went to return a jacket I bought from The North Face store, only to be told I couldn’t return it because it didn’t have a tag. The problem is—they sold it to me without a tag in the first place! When I tried to explain, the staff were incredibly rude, especially the manager. No one even tried to help or listen. This store has absolutely no sense of customer service. I’m very disappointed and won’t be shopping here again.
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December 2024 by Yousef H. Almubarak
Nice shop
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October 2024 by Brenda Guerrero Delgadillo
They close earlier than indicated and outside the store they didn't want to attend to us!! ?
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August 2024 by Julian Aguirre
Wonderful and Unique Experience at Your Store, Thanks to Adrian
I wanted to share my exceptional experience at your retail store, which was made truly memorable by Adrian's outstanding assistance.
From the moment I entered, Adrian's professionalism and friendliness stood out. Their deep knowledge about the products and willingness to help went above and beyond my expectations. Thanks to Adrian's efforts, I not only found exactly what I needed but also left the store feeling great about the entire shopping experience.
It's not often that one encounters such dedicated and exceptional service. Adrian is a true asset to your team, and their commitment to customer satisfaction is commendable.
Thank you once again for a fantastic experience. I look forward to visiting your store again soon.
Best regards,
Julian Aguirre
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May 2024 by James Young
Located in a busy area, parking is difficult!
But the store layout is good, and the displayed items are mainly for seasonal wear (for example, in May, there are no down jackets for sale)
The two-story shop sells a complete range of products.
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April 2024 by Jeffrey Plikunas
It's NorthFace what more needs to be said.. The store was stocked clean and help was there if you needed it besides that was a laid back atmosphere
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March 2024 by Jemal Fowler
Great store with good service. The workers are always willing to help. Great jackets and other accessories
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February 2024 by Oliver Bailey
Very nice store, great selection of outerwear and very helpful staff. Very convenient location next to the T station Hynes.
