The Shade Store, handcrafted in the USA since 1946, offers high-quality custom window treatments including shades, blinds, and drapery. Located on Newbury Street in Boston, the showroom provides an interactive experience with design consultants ready to assist customers in selecting the right products. Materials, including exclusive designer fabrics, are available as swatches both in-store and online. Free measurements ensure a perfect fit, and all custom orders ship free within 10 days. Customers praise the superior design and workmanship of The Shade Store’s products. Many reviews highlight the exceptional service provided by representatives like Dan Ambrose and Marcelo, who guide clients through the process of choosing fabrics and styles. Their professionalism and patience create a pleasant shopping experience, making it enjoyable for customers to finalize their selections. However, some customers have faced challenges with installation and specific product preferences. There are concerns regarding the placement of brackets and how they affect the functionality of the shades. While customer service has reached out to address these issues, some clients feel that further compensation could have improved their experience. Overall, The Shade Store is recommended for its quality products and dedicated service, although customers are encouraged to clearly communicate their preferences during installation.
The worst experience ever! Please stay away from this company. Thank me later.
November 2022
I’ve worked with Marcelo at Shade Store twice and highly recommend. From start to finish — window measurements, picking fabrics, styles, ordering — the experience is top notch. Prices are reasonable as well and the customer service is excellent. 10/10 would go back
June 2022
I am a repeat customer of The Shade Store. I have only had positive experiences with the staff. They are very helpful in assisting with all the choices involved with custom shades and well as window dressings. I would definitely use them for any future projects.
