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March 2024 by Sami Saleh
Two weekends ago my brother and I walked into Tourneau, he wanted to get my opinion on a watch during my visit from Washington, DC. We were greeted by Sanaz, she helped my brother locate the watch he wanted to show me. I knew he didnt have an intention of buying since he likes to take his time. Little did I know that my intention of not buying a watch either was going to cease to exist.I started talking about watches with Sanaz and it kicked off from there. I told her the watch I have been longing for and waiting at the local watch store back in DC. We went off on a tangent talking about apparel and fashion. It was one of those great chats you have with someone in retail that you dont experience as often after the pandemic changed the shopping experience to a more virtual one. We were heading out and Sanaz called me back, she surprised me with the watch I have been longing for, and told me it can be mine. I could not believe it and I still cant believe it till now! The experience was just amazing and I hope to have the pleasure of purchasing another watch from Tourneau Copley Place!Thank you Tourneau and Thank you Sanaz!
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March 2024 by Vikram Mohanani
I recently bought my first Rolex, a gift for my dad, from this boutique. I had the pleasure of working with Sanaz who was nothing short of amazing. She was extremely knowledgeable and very friendly. Glad I was able to establish and relationship with her and will definitely go back to her again next time!
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March 2024 by David Wang
What an extraordinary experience it was shopping for a new Rolex timepiece at Tourneau. With a special event looming, I sought the perfect watch for a close friend's wedding and other dressier occasions. Good fortune led me to Sanaz, whose kindness, expertise, and professionalism left a lasting impression. To my surprise and delight, she expedited the process, ensuring I would collect my coveted timepiece in under two weeks. Sanaz's exceptional service truly surpasses expectations, and I wholeheartedly endorse her to anyone seeking a remarkable shopping experience.
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February 2024 by Ron ,
Last week, I had the pleasure of working with Sanaz who assisted me with my Rolex purchase. It was nice working with a saleswoman who actually has an in-depth understanding of watches. The whole transaction went swift and smooth! She will definitely be my go-to for future purchases.Tourneau Copley is the best watch store in the area. The store is ran by great management who prioritize customer satisfaction over sales. The Director, Cameron, does a great job over there. The negative reviews are just written by impatient people!!
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February 2024 by Johnny Chen
i bought rolex watch from hugh last year,and i ordered another mens watch ,waiting a year !i try to contact him to see if anything available,look like nobody reply back to me
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February 2024 by D
I had a great experience purchasing with Sanaz. Sanaz was very knowledgeable about the watch brand that interested me, offered a realistic time frame for the purchase, and was very responsive when I had questions. I want to thank Sanaz for her help. There are many watch stores in the greater Boston area and I believe you should consider Tourneau to have a great experience with a knowledgeable and helpful represenative.
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February 2024 by Levi Richardson
Knowledgeable, professional and thoughtful describes Sanaz - she represents the best of what Tourneau does as a retailer. Thank you!
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February 2024 by billy joseph
Went into this shop looking to purchase a specific watch that was advertised on their website. The salesperson could not have been more rude. They told me that the watch I wanted was unavailable but they could show me other watches. It was like an old fashioned bait and switch. They are just hustling overpriced watches to pay the rent inThere are plenty of legitimate watch retailers in the Back Bay.
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February 2024 by Gregory Dumas
Visited the store to look at Rolex watches and was helped by Asya. She knew a lot about the watches and helped me pick out the right one for me without any fuss. Appreciated her straightforward approach and knowledge. Good experience, thanks to Asya.
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January 2024 by Charles Forsyth
My wife and I had a great experience working with Asya to find the right timepiece. She's knowledgeable and kind, and took the time to discuss our pros/cons and personal style to guide our buying choice. Highly recommend.
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January 2024 by Wesley Son
I recently stopped into Bucherer, alongside my friend who is a loyal customer.I met with Gerry and Lea who were knowledgeable, extremely kind, and professional, yet also honest and realistic about the timepiece I am looking for.I got to try two of the Timepieces I am looking for and got my name down on their list.I look forward to becoming a lifelong customer at Bucherer! They seem like great people who want to make their customers happy.
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January 2024 by Greg B.
I don't write many reviews - only when the experience is exceptional or very sub-par.The was a massive disappointment. It was my first visit to this store and I was quite impressed with the vast selection of watches. I had been looking for a Rolex Yacht-Master II for quite some time to add to my collection and found a beautiful pre-owned one on display. The store was not busy but four sales associate remained focused on having some kind of discussion amongst themselves. One of them finally acknowledged my presence and after I waived him over, he came over to the case. I asked to see the watch and his first statement was "are you planning on buying this watch today"? TOTAL turn off and loss of a $24,000 sale. I can only assume this person was a new hire without the proper level of training.Arrogance should not be part of the buying experience.
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January 2024 by Mike
Awesome watch store!
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January 2024 by Daniel Costanzo
Purchased a watch about 2 weeks ago from this location and I couldn’t be happier with my purchase and experience. The sales associate, Danielle Lin, was very knowledgeable and friendly. Had no problem trying on all the watches I was interested in even while the store was full. Will definitely be coming back to this location for future purchases.
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January 2024 by Robert Petrakis
Sanaz was friendly, helpful, and very easy to work with. Overall great experience.