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January 2024 by Paul D.
Quick and efficient. Would highly recommend. Quickly diagnosed the issue. Didnt try and sell or oversell. Very helpful.
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December 2023 by Sandra Simpson
They are so professional, polite and worth every penny! The apple store didn’t even accommodate as quickly and punctually compared to everyone at UBreakiFix. Hope I don’t break anymore devices but I know where to go if if i do.
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November 2023 by Brie Frame
Many thanks to the team that handled my cracked phone. I was lucky that it wasn't too busy when I walked in a few hours before closing, lucky that they had the specific replacement glass for my old model in stock, and extra lucky that they were able to repair it and get it back to me just as the shop was closing.Staff was professional and polite. I watched one patiently go over and over repair options for a handheld game system with a young teen (and nearby father).I hope I don't have to stop by again any time soon, but I'll remember this place when a friend needs a phone repair!
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November 2023 by Liz Jacob-Carter
Ivra at the front desk was friendly from the start of the process til the end of the process. He was patient, kind and knowledgeable. The phone was repaired in a timely manner and a screen protector was put on at no extra charge. Great experience overall!!
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November 2023 by Aleah M
I just got my Note 20 Ultra screen fixed by Sam at UBreakIt, and let me tell you, he did an amazing job! The screen looks brand new, like it never even cracked. Sam was super professional and efficient. He explained the whole process to me and answered all my questions. Plus, he finished the repair in no time! I'm really impressed with his skills and the quality of his work. If you ever need a screen repair, I highly recommend Sam at UBreakIt. You won't be disappointed! ??
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November 2023 by Jennifer Conforti
I live in Vermont where there are no stores to replace iPhone screens. I had to be in Boston for a conference, so I made an appointment at ubreakifix. The staff was really friendly and had my phone fixed up and ready to go in less than an hour. Much appreciated!
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November 2023 by Genesis Perez
Great service! Fixed my phone within an hour. Representatives were friendly and informative. I will return if I ever have anymore tech issues. Thanks!
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October 2023 by Raymond Saga
Excellent work from ubreakifix! My Asus ROG laptop is not turning on even though its plugged on a power source, i brought my laptop in franklin st. Branch and they check my laptop for free! It took a while to get my device back but its worth it! The guys who assist me here is very friendly as well! Thank you so much for fixing my beloved device!
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October 2023 by dana calabro
This time the technician was incredible. Showed up and fixed my phone and was very friendly.However, confirming an appointment by text on a broken phone is not smart. I have also been stood up several times on a past claim.
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October 2023 by gideb
The people are great particularly the folk from the Ivory Coast. He is amazing, very attentive, caring, and knowledgeable. Would come here all the time for my cellphone problems happily. Who would have thought I would have a good time going to get my phone repaired.
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October 2023 by Quentin Westgate
I wouldn't trust them to fix a toy. I brought my laptop in to replace some fans, $300 and three weeks later I received substandard work and replacement fans that are faulty. The staff at this particular location was friendly and professional but the work from their service center is trash.
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September 2023 by Priscilla Williams
Jakob's performance at the uBreakiFix Franklin Street Downtown Boston location was nothing short of exceptional. His speed and efficiency were truly impressive. From start to finish, the repair process was executed with a remarkable level of professionalism. I wholeheartedly endorse this establishment and its skilled technicians, particularly if you find yourself in need of electronic device services, repairs, or refurbishments.This uBreakiFix branch offers a remarkable range of services, including same-day repairs for phones, tablets, laptops, and more. Their expertise shines through in specialized areas such as iPhone screen repair, Pixel repair, and resolving various tech-related issues. Notably, they proudly serve as authorized repair partners for Samsung and Google products, ensuring the use of genuine parts. Time efficiency is clearly a priority, with most repairs being finalized within a mere 45 minutes or less. Furthermore, the assurance of a 1-year warranty accompanies all their repairs, reflecting their commitment to long-lasting solutions.
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September 2023 by A Edwards
I haven't had such great service since Disney world. Both gentlemen in the store were super helpful and answered all my questions. I was stepped through how to file a claim with Samsung, and the hand-off was smooth. My phone was ready early, and I picked it up in minutes. I don't want to crack my screen again, but if I do, I know where I'll go. Always get the insurance and always go here for repairs!
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September 2023 by Christine Da Silva
This place totally saved the day. Front desk was so kind and helpful, the emails to confirm and inform that the repair was done were timely and simple. The repair was even done 2 hrs early. So very worth it!
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September 2023 by jared Kimmett
I had a phenomenal experience at Unreakifix on Franklin street in Downtown Crossing Boston. Will and David were absolute gentleman, but more importantly professional, knowledgeable, and courteous. They made sure I got my claim in and even allowed me to use their personal devices to make it happen. Will be using unbreakifix Boston for any and all phone repairs going forward!
