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December 2023 by Sarthak Jena
You can trust Wendell for your car needs at this location. He is very helpful!
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February 2023 by Amanda Creighton
My car battery died today in the freezing cold. I waited for AAA for literally 3.5 hours to come jump my car. They never showed up so I called universal to see if they might be able to help. 10 minutes later they came to me and jumped my car. The guy was very nice, quick, and professional. Very appreciative. Thank you so much!
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November 2022 by Osama Abdlatif
Good service.
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October 2021 by Fred Lonsdale
Wendell did an amazing job on my 1995 GMC Vandura. The beast needed a new control arm and the guys at Universal Auto Service made it look brand new. Charged me a more than reasonable price for a job that can be pretty difficult. Customer service was great too. I do most of my own work when I can, but I was very impressed with this shop.
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August 2021 by Julio Arroyo
Wendel fixed my brakes great personalityAmazing job i am very happy with my brakes and my pockets
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February 2021 by Erixa Charlez
Great team of mechanics. Thanks Wendel, Lonnie and Gusto!
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July 2020 by Joshua Wilson
Don't take your car here. They tried to charge me $480 for parts that cost $150 and take 5 mins of labor. I offered him $250 and he goes uhhhh how about 300? No, I'll take my car back thanks. Ok ok $250 no problem.I call them Monday morning after they don't call me and find out my car is ready. Turns out they put aftermarket parts in my car without even consulting me. This sucks considering I have an enthusiast sports car and want my car to have OEM parts to retain it's value.Beware
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July 2020 by Brad M.
Update: I have since investigated the sway bar links on my own. In my opinion, they *are* far more rusted than I would hope 6 month (now 1 year) old parts would be. It is *also* true that I am unable to get any play by attempting to move the links by hand (the original OEM rear sway bar links can be rotated about their long axis this way, though there is and should be no vertical play). However, if I use vice grips, I can rotate the new links fairly easily. Also, I agree with Universal that there is no way the links could have been 100% seized, because either the suspension would not travel, or the link bolts would have snapped off. So, my conclusion is that, while there is a little reason to be suspicious of these parts, Bernardi Toyota's claim that a $550 repair was needed on 6 month old parts seems to be a blatant lie. My apologies to Universal for faulting them without doing this investigation first.
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December 2019 by Georges Wendel
I have done some work there customer service was great job well done ? ??
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February 2019 by Madeline P.
Owen is the best! He goes above and beyond for his customers. He knows what he's doing, he's honest, and he finds the real problems and fixes them, unlike other places that just do temporary fixes to get you coming back for more. He also gets things done as soon as he can, while other places will sometimes take your car for a week when it is a minor issue. Seriously recommend!
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January 2019 by Anna Z.
Great service! Always on time, decently priced, high quality. Highly recommended for all auto needs - tire swap, oil change, and much more.
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October 2018 by Shannon B.
Owen is very helpful, professional, personable, efficient. I brought my brother's car in for a minor issue that I knew nothing about right before a holiday weekend and he took care of me right away. Highly recommended, great service!
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September 2018 by Mike T
Awesome service. We are fromm out of town and got a flat on Labor day. After calling around and finding no help (Firestone in particular were just plain rude and dismissive), we were fortunate to be recommended to Wendel at Universal Auto. Less than 15 minutes later we were patched and on our way home. Thanks guys-see ice like this is hard to find these days
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October 2017 by Michael H.
I can't say enough good things about Owen at Factory Auto Service! He is a reputable, reliable and honest mechanic, which is hard to find in the city. When you bring your car in to get worked on, he does what needs to be done without adding "extra work" like so many other auto shops. He does everything from motors to oil changes at fair prices. I've been going here for a few years now and have not been disappointed. I STRONGLY suggest that you check this place out the next time your car starts acting up, you won't be disappointed!
