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February 2024 by Nira Tamang Shrestha
Good service ?
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February 2024 by A K
Every other store I have been to would put a piece of tape to seal the box. These guys want $2 to do that or have you buy tape. I guess it’s their business but just an FYI tape the box before you get there.
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February 2024 by Dan Kohanna
They staff was overwhelmed. Long line. Disorganized.
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January 2024 by Lauren Wilson
I just visited this UPS location for a quick-turn printing need and Sean could not have been more helpful! A life saver - the most professional, easy, and efficient UPS experience I’ve ever had.
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January 2024 by Bryan Eyring
Not impressed. Entrusted Mark to retrieve / ship lots from Doyle Auction gallery for me and he increased the price on me not once, but TWICE. Then proceeded to ship all of my items comingled and banging around in the box. Not a good communicator and unwilling to keep commitments.
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December 2023 by Kaleb Davenport
Honestly some of the best and most accommodating customer experience I’ve ever received.
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October 2023 by Kristin Carlson
Every time I visit this UPS Store, I am always so impressed with the customer service that I receive. Many times I’ve got a complicated order to make or package to ship and the staff make it all feel easy, and they are so pleasant to work with. The store is a busy one but despite all of the things going on (and other customers that can be rude from what I’ve witnessed) the staff are calm and work well as a team to quickly and politely address each customer. This location (and other UPS locations that I’ve visited) have hired a great set of staff. Thanks for being such a reliable and pleasant presence in the neighborhood!
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October 2023 by David K
The website says they do shredding at this location, but when I got there, I was told No.
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October 2023 by Ann Marie Sheridan
Employees are always very helpful and friendly! I never have to wait long and always get assistance if needed for my Amazon returns.
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September 2023 by Letitia Maun
The 292 Newbury Street UPS is superb! The staff are extremely professional and efficient. They are equally thoughtful and generous. James assisted us and his service was invaluable.
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August 2023 by Alexa Tarantino
I was in a rush to leave town and had to do a few returns before I left. The staff here were so helpful and kind in A) making sure customers didn’t slip in the rain and B) they offered to tape my boxes for me since I had to pay to print the labels and C) I didn’t realize that one of my boxes was for USPS but they accepted it anyway! Thank you!
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June 2023 by Amanda C.
I'm too frustrated to find the words to describe just how disappointing this business is. Always just use the post office if you possibly can make time during their limited opening hours. UPS is infinite in its ability to make up ridiculous rules and charges. And, it seems from what I have observed, they exploit their front-line counter staff.You cannot buy one of their boxes and package up your item in their store. You must give it to them so they can package it and change you $20. You cannot bring your box already packaged no matter how securely or nicely; they'll find a way to claim they must repackage it and charge you more.It's not really the $$ that bothers me; it is the principle of the thing. Every time I have to use UPS I leave feeling swindled.
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May 2023 by Jacqueline Balletto
Cleanest UPS store. Marc was very helpful w/ notary services. Great at customer service! Will come here for any shipping needs!
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May 2023 by Blake K.
I came during normal operating hours twice. I see people inside with the lights on. I waited 40 minutes outside. No one answered or allowed anyone in. There was a line of 6+ people when I first arrived and soon everyone left. I decided to ship with FedEx.
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February 2023 by Derin K
They will charge you computer rental fees to login to your UPS business account when their own systems cannot find it. It is just designed to trap and drain you with add-ons. Just walk over to USPS in Prudential center to save your money, sanity, and support a public institution instead of these logistics parasites.
