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February 2024 by Mary Hirsch
Great, friendly, polite and professional staff. We're so lucky to have them in our neighborhood. Thanks, Guys!
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December 2023 by Joe Martin
I have the misfortune of living directly above this UPS store. They sign for my packages that get erroneously delivered, then tell me they dont have my items and its been returned. Absolutely scummy how they withhold my packages / ditch my stuff. Additionally, they've tried to coerce everyone in my building who happens to share an address with them into buying post boxes with them with the implicit threat that they will with hold our packages if we refuse. Dont give these guys your business. I recommend the FedEx store up Cambridge street or the post office store across Charles st.
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October 2023 by Katharine Howard
The store is great, exceptIt is impossible to get the UPS answering system to connect you to the store directly.
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August 2023 by Minxue Liao
I visited your store on Sunday afternoon, and I wanted to express my gratitude for the excellent service I received. The staff member on duty was incredibly polite and patient. She efficiently collected the delivery information and even helped me correct some inaccurate details.As a first-time customer, particularly as a foreigner navigating the process of delivering important documents, I am extremely pleased with my choice of this UPS store. The service provided has been tremendously helpful. Thank you for making this experience so positive.
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August 2023 by Marcus Tan
The counter staff are very helpful and friendly. In particular, one of the staff, James, helped me seal a package at closing hour, knowing that if I went home to get my own stationery, I would have missed the delivery. Thank you!
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July 2023 by Carly O.
They lost my package, and nor refused to return my package, and refund the delivery fee
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July 2023 by Damilola Oyedele
Poor and rude service. I was not acknowledged or greeted as I walked in the door to return packages; the two UPS employees in store carried on their conversation as if I was invisible but as soon as a white woman walks in it was ‘hello ma’am how can we assist you’? Poor.
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June 2023 by Grier F.
The automated phone number makes it absolutely impossible to reach a worker to ask a question. I wanted to know if they had a fax machine here and the robot bullied me asking me to repeat myself and that they did not understand me. Mean automated system :-(
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January 2023 by DUNCAN HATCH
Website says they do passport photos, but they do not.
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January 2023 by Hamid
The worst business model for making profit! They have slow computer slow software charging you for every minute you spend on, every paper you print. This branch has heavy traffic of customers but only one staff, one computer. Never go there without label, box, or tape, otherwise they will drain money from every bit of it. I am not blaming this branch but the corporate itself for its horrible customer service.
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November 2022 by Leah Barrows
Really busy after 5.Staff is kind and professional.
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November 2022 by Jeff P.
I had two large boxes that were in need of repacking and scraped my hand getting them through the front door. The staff member took me in the back, washed and bandaged the wound without batting an eye. She said people often get paper cuts etc. I pointed to the boxes and said they needed some better tape. She said she had seen that and would take care of it. Then she very carefully explained the shipping options and found the cheapest appropriate rate. I can't imagine better service.
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September 2022 by Kelly DeAngelo
Beware - myself and other reviewers have experienced Amazon return packages gone missing from this location. When asked to help, the employees simply say they can’t help and to take it up with corporate. Yikes! So much for customer service.
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August 2022 by chelsea webb
This store is the best ups store I’ve ever been to! I was on vacation and had to get documents notarized and shipped right before the store closed. I was very stressed and feared that I would miss the driver but the young lady who assisted me was super helpful, she asked the driver to wait for my package! So appreciative of her and all this place had to offer! Definitely a one stop shop!
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August 2022 by Royal The Kidd
Great employees! The manager went above and beyond to assist even though I had a fedex label. She was so helpful I ended up just paying for this store to ship my return. They get you in and out with great customer service
