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November 2023 by Jerry Hsieh
Came here 9pm hoping to use the self service kiosk. But the doors are locked. What’s the point having kiosk 24/7 but the customer can’t use it?
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November 2023 by zhengyang liao
Keep losing my packages. Went there and they said package is not there. Maybe lost and file a case after 30 days. Worst!!
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May 2023 by Effie
Front desk personnel not too friendly or professional, but good response to inquiries
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April 2023 by Cara Beaudette
The West Roxbury post office is one of my favorites, I make the drive from Jamaica Plain, it's worth it. Friendly staff, I never feel rushed and all the times I've been here there hasn't been much of a wait if any! They usually have 3 people at the desk at any given time, they have functioning pens at the counter (not all locations do). Parking is easy to find on the street and there is a parking lot behind the post office.
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March 2023 by Olaf Bodamer
Amazing customer service. Kudos to Juan who located a package for me that had the wrong label.
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February 2023 by Graham P.
Honestly one of the worst post offices I have experienced. We have lived locally for 2 years and they regularly deliver wrong mail, have long lines at random times, and generally avoid trying to be customer service oriented.
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October 2022 by Kelley M.
The hours listed on the usps.com website for the self-service kiosk at this PO and actual physical access to the lobby are not the same (see photo).This PO's lobby and self-service facilities are MUCH more limited than listed on the USPS website, and either usps.com or the West Roxbury PO needs to change either their data or their opening times, respectively. This discrepancy is very frustrating.Additionally, there is constantly a wait for counter service, even if there are postal workers at the counter and no customer is presently being served by them.The postal clerks at the counter will literally look down and around their workstations rather than make eye contact with customers or call them up promptly. They consistently make customers wait until they "deem" it time for the customer to approach.In private business, any company that would behave this way would be out of business within three months.The only reason this review got 2 stars instead of 1 is because of how good the postal delivery personnel in the field are from this PO. As unpleasant as the experience is in the PO itself, I have NEVER had a bad experience with a postal delivery person from this PO.
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October 2022 by Brenda Peterson
Why is the front door locked all the time. It is supposed to be open at 5:30 am (lobby) for mail drop off. In the last week it has been locked 3 out of 6 days. Let's get it open Monday thru Saturday.
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September 2022 by Pamela F.
Possibly my worst experience at a post office. The guy behind the counter does not say one word to you even when you say hello to him, and when you clearly need guidance on sending a package he completely ignores you. Is incredibly rude and bad customer service to not even speak to the customers especially when they ask questions because they clearly need help. I live close by and would rather go elsewhere.
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August 2022 by Google U
The women behind the counter that handle outgoing mail with the trucks are cool and would go out their way to help!Update:…. But now the people during the morning times at front desk have deteriorated the services and don’t know how to properly send mail anywhere.. you get stuff sent back to you because they didn’t do their job.
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July 2022 by mary g _4
Polite, kind & efficient! This was a quick visit.
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July 2022 by Torey McCleskey
Less a post office, more a circle of damnation. This is potentially the worst post office of all time. Nice people though.
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April 2022 by Jane Prusakova
This office doesn't honor scheduled appointments to apply for US passport.Waited half-hour for 15min appointment scheduled 2 weeks in advance, the person supposed to handle the application never showed up. The guy working the counter has no clue if the person responsible for passport service is expected to come in at all - and could not care less.
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April 2022 by John Doe
West Roxbury Post Office does a good job in general...
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March 2022 by Sightseeing Sociologist
It’s 9:45am on Feb 14th and it’s still closed! What is going on? It was supposed to open at 8:30!
