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March 2024 by Timothy Colegrove
This really is one of the worst post offices I’ve ever had to deal with. They regularly misplace packages. Do everything possible to avoid having to wait in line here. Wait times can exceed an hour even if there are only a few people ahead of you. Concerns have been shared in the community that this branch may have issues with fraudulent employee behavior.
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March 2024 by John Bonner
Working on 35 minutes to mail a package and letter. Staff no sense of urgency as the line builds up. Just lallygagging along.
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March 2024 by Nancy Sanchez Mateo
The worst customer service, it was such a HORRIBLE experience !!! I thought it will be better here, since it’s in Jamaica plain - But No !!It’s the Haitian lady at customer service with a very nasty attitude, was on her cell phones/Bluetooth earbuds talking (creole) and not even attending to my needs after I had to wait for her more than 20 minutes in line. I’m was trying to explain to her that wasn’t sure about the zip code and needed help to send my package OMG !! that’s when it all started, she got very upset and started humiliating me and very offensive.. and off course I didn’t stay quite!! I’ll never go back to this place!!
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February 2024 by Wilkin Diaz
The Indian who works there did not want to submit the American passport application to my son, even though he had everything ready and having arrived 3 minutes before three. very bad service from him. I had everything ready, photos, documents, filling out and everything. I'm not going back there nor am I familiar with it either.
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February 2024 by Alexander Grossomanides
Absolute trash customer service (as you would expect from USPS). They lost a package and I called to track it down and they left me on hold for 40 minutes
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January 2024 by Jesse Welty
After some really terrible interactions at other locations, I walked in expecting more of the same. Not only was Katie fast and helpful with my transactions, she took the time to talk to me and other patrons about the USPS. She shared her experiences and generally brought the small town, human touch that's been missing from USPS counters lately. She brightened my day--and that's priceless.
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November 2023 by Alex Stone
Never have I ever heard that if your name isn't on your mailbox that you don't get your mail. Why is this a requirement? My mail is addressed to the address so deliver it. When I went in to the post office to confirm my change of address they never told me that they won't be delivering my mail without my name on the mailbox. Seems illegal. I've lived in dozens of places and this is the first time that a post office has withheld my mail because my name isn't on the mailbox. There's no federal requirement for this. And they aren't able to tell me where my mail is. Do they hold it or return to sender? They can't even answer that. They don't even know their own policy. Extra illegal. If any lawyer reads this, I'll be happy to sue the 02130 post office.
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October 2023 by Brannon Connolly
Came in to ship 1 package and waited roughly 25 min before I got to the counter. The self service machine was not working so you could only wait for someone to assist you. By the time it was my turn, the staff member collected his money drawer and said someone would "hopefully" be out soon. There were 10+ guest including myself in line staring at a counter with NO STAFF for 20 more min. Not even a supervisor came out to speak or assist anyone. Most of us had to leave because we had to get back to our jobs. Overall it was a tremendous waste of time and could have been handled better with more communication and floor presence from the staff.
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October 2023 by Alex Treco
Three people behind the desk, none of them helping the 10 customers in line. I waited 20 minutes and then left. I'm at a loss for words.Previously came here and completed a change of address that they apparently never submitted. Lost a bunch of mail as a result.Do not come here. Traveling to any other post office is a better use of your time.
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October 2023 by Rachel Tellano
I’ve only lived in JP for 5 months and I’ve had two packages marked as delivered that I did not receive.
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August 2023 by Sean Connolly
I've never had an interaction with a store employee like the one I had today. Older gentleman at the counter felt it necessary to do his best to humiliate me for every perceived indiscretion he could find. I'm literally just trying to mail some packages. I wanted to print some labels and get out of their hair, and I came fully prepared to get in and get out quickly. This guy made it his mission to try to make the interaction as difficult as possible. This location just seems so hostile for no reason at all
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May 2023 by Mubashir Sheriff
Came here for a new passport application at 11:00AM. The woman processing my application was very kind and got everything done in a timely manner. They could probably use some more staff members but other than that, everything went smoothly!
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May 2023 by Kevin Ritchie
My last two visits here, for passport renewal and insured shipping, were great. In both cases the staff were helpful and friendly. Waited patiently in line and was treated professionally and things went smoothly when it was my turn. Felt the need to add a 5 star review to give the staff credit for their hard work. Especially passport renewal, the guy made sure I had all the requirements met before accepting the package, and this only took a minute as he rattled off the list from memory and explained the process and expected wait time to me. He didn't have to do that and could have just said "oh well, it's on you" and thrown my package on the pile, but I really appreciated his attention to detail on such an important matter.
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April 2023 by Rachel's Space Yoga, breath, sound & meditation.
Let face it we all don’t love the post office experience but I have to say Bianca is the best! Here customer service 5 stars ! Thanks Bianca!
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March 2023 by kyle Lee
Driver didn't even show up to my door yet he got the nerve to posted on tracking he showed up. USPS driver are lazy people.
