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March 2024 by Crystal 2024 Green
USPS will give you a pink notice in your mailbox if they want you to go to post office to pick up a package. Nowadays I want to measure the size of my mail box and buy accordingly. For example, if the mail box is 6in x 16in, I buy item that can put inside the mailbox. Why? To avoid a trip to Boston South End post office. Yes, it is that bad. The post office is seriously understaffed. And lack of management beyond comprehension. Everytime I wait at least 40-60 minutes in line to get my package. And it requires only 30 seconds. Please call for backup, I screamed inside my mind. I get better service in cities like Shanghai and Bangkok.March 5 2024 ?️I am here to pick up 2 packages. I have 2 notices.I can only give you one, the one in the front, but not the one in the back because I am the only staff here. That one, come back tomorrow. Due to rain, customer is less than usual. I wait until the lobby is empty and hand the notice to her the second time. She still refused to go get it. (The one in the back)You are here to serve customer, I am the only customer here. I am not in anybody 's way.A nonsense argument last few minutes.I go home with 2 packages. I think her name is k, only one alphabet.
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February 2024 by Lily Yu
To date, I've had a good experience at this location and K is especially kind and helpful.
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January 2024 by Liz
despite being understaffed and facing lots of tough customers, i have found the staff at this usps to be friendly, efficient, and helpful on all occasions
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January 2024 by M Preston
Huge problems in the USPS administration starting from it hasn't made a profit in years. Knowing that, USPS W Dedham is badly oveworked and understaffed. Packages are routed thru USPS Roxbury and regularly incorrectly scanned "to beat the clock" which makes W Dedham look inefficient ; which in turn threatens keeping the W Dedham USPS open at all.All USPS employees are timed, scheduled, tracked, inspected and changed by the clock. That's why they can't get nor keep new employees. The long term USPS employees are desperately trying to keep their jobs ( or a job, no matter where they are assigned) until they can retire with their pension.The USPS W Dedham is woefully unstaffed, have to do more in less time, with inadequate equipment and space. Most frequently one person at the windows struggling with a failing money order machine while the lines get longer. With one person at the window, who sorts and puts up packages that arrive from Roxbury by 11am?, when do they get a coffee? Or use the bathroom? Or get lunch?W Dedham USPS is used by many many people who don't have bank accounts, or cars, or are unable to get to another USPS.So, short version - have patience with the staff, complain to Roxbury or higher up that you need and want W Dedham better staffed and supported. There really is the possibility W Dedham USPS will be closed to reduce costs.
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January 2024 by leslie minasian
We are very fortunate to have our Post Office open -- the people are amazing!
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October 2023 by Deejayace
This place is terrible and always open late every day for the last few years they are under staff and are very unprofessional.
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October 2023 by David Mitchell
Doesn’t open on time - making customers wait 30+ minutes
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September 2023 by Kayla Rainey
Pam is the worst employee I have ever encountered. I was trying to send a package to Estonia. She said that was not a country, and she could send it to Egypt instead….. She could not have not have done a better job of failing to comply to every simple instruction and wasting 1 hour of my life.
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September 2023 by Baran Koç
Unreliable hours, they go have lunch at random hoursNeed more staff!
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July 2023 by Ali Zaidi
I’ve come here twice and both times there is a sign on the door saying it’s closed
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July 2023 by Daniela Sanchez
Post office is closed during business hours, employee will put sign up and never actually come back. We have been waiting since 2:20 and now it is 3:40 and no one is back from “lunch.” Line is out the door and no one is here to help. Insanely unprofessional and irresponsible.
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July 2023 by Monica Patel
Maria working at the post office is racist. The way she talks and her attitude is completely unacceptable. She needs to understand when being in the service industry. She needs to be polite and helpful.
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May 2023 by M B
In my opinion, Maria Gomes is incredibly unprofessional and could use some retraining.
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April 2023 by Forever Simmer
Customer service is horrible here, I was notified that my company mail was being held at 59 W Dedham St. because they refused to bring it to our building. One of the ladies who worked on 4/3 around 2pm has a rude tone when I was inquiring about picking up mail. Seems like the employees needs training on customer service asap.
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April 2023 by Marcus 03
Why do they close at 3pm for an hour on TAX DAY?
