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March 2024 by Felix Mejia
Great customer service.
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March 2024 by Taiga Ishibashi
They close up to 30 minutes earlier than what they have printed on their doors. I've had bad experiences with them before but it's getting worse.
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February 2024 by Tibrai Tibri
Oo my god very very slow service people waiting 25 minutes 30 minutes.? bad serviceOnly one cashierAnd cashier aske only for people passport fukinge post office mass avenue
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February 2024 by Cece Zhang
went there to drop off a package, and they closed earlier than their posted hours. super frustrating.
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February 2024 by Aidan Mundy
Staff are unhelpful and misinformed. Go to a post office outside of Boston proper instead, they are all much faster and much more helpful. I never have issues when I go outside the city.
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January 2024 by Victoria Alvarez
Suppose to close a 2pm but the lady stops people coming in at 12
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January 2024 by Joseph Zukas
I went to this site on 1-18-24 with my 18 year old daughter to get a passport. The 2 women postal workers at the counter were the 2 nicest and helpful postal workers I have ever met. While waiting for our appointment I noticed their interaction with several customers and I saw them go out of their way to be helpful and kind. I've never witnessed this before. Unfortunately, I have witnessed the opposite in my past experiences at other postal locations outside of Boston. Great job, nice to witness people being nice!!
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January 2024 by Daniel Costanzo
Got my passport renewed here today and it was the easiest renewal I’ve ever had. Tanya was super friendly and made the process effortless
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January 2024 by Mini Verse
Horrible, just horrible.
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December 2023 by lu dai
This woman in the picture was super rude and unprofessional to customers and refuse to help me check the statues of my shipping after I nicely asked her to. While the other kind staff member helped me checking, she kept swearing to me and said specifically she select people she want to help. High potential of racism. Will report to USPS customer service. She needs to be fired.
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December 2023 by Momo
Don’t go there if you’re an Asian, they are rude and disrespectful towards any Asian, especially Asian women, but helpful and friendly to white and black people. The lady at the counter herself was black.
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December 2023 by Olivia Schuler
I had to get my passport picture redone at another USPS location as the picture taken here was rejected by the passport agency!
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November 2023 by Latasha
When shipping your packages, no matter what it is. Make sure to list as fragile. I’ve seen so many videos where things get thrown and kicked around in the distribution center at the usps as well as workers who work for Amazon. As a seller/reseller I commented on one tikok video saying “people like him is the reason I list ALL of my packages as fragile. I’ve seen enough with these videos. See pic of one just tossing a package. At one point I saw him kicked a package so hard it slid and knocked his phone down.????♀️So I go in there telling this lady the exact thing after she asked me, what was in the package and why are you listing as fragile when you are only shipping toys! So I basically explained to her jokingly of what I be seeing on TikTok!! But honestly I have the right to list my packages as fragile. I want my packages to be treated with respect and with care! Not just some “junk” I was sending my friend’s son some Pokémon items. He loves Pokémon. I’m talking “huge addiction” so I sent him some Pokémon toys.❤️This is my first time coming to this location. I came here just to check the place out. Didn’t really have too much of a negative experience. Not sure if I will come to this location again though. I love the manager at the one on Dedham st which is the one I mainly go very close to where I live. She has been working there for 20 years. She’s so kind and friendly. We have a great conversation every time I drop my packages off. The ladies on mass ave just looks like they don’t like working there. ? ???
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October 2023 by 张玲华
worst usps ever in the US. All the ladies working here are so rude. been treated badly many times. they only smile to guys. And unfortunately, I am an asian woman.
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October 2023 by Anicia Pires
I would not recommend this place to get a passport. My experience with this Ups was incredibly frustrating. The worst customer service ever in my life. Bad attitude, So so incredibly rude and outright disrespectful. She should never be able to talk to customers like that so rudely, and shouldn’t work there if she can’t have a respectful attitude. I’ve had such a bad So so incredibly rude and outright disrespectful. She should never be able to talk to customers like that so rudely, and shouldn’t work there if she can’t have a respectful attitude. I’ve had such a bad experience, I will not be coming back.
