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March 2024 by C. M. Weimer
One person, huge line, and the self-service machine is busted.
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October 2023 by Ahmed Arnab
The best usps store ive been to! The people working there are delightful.
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October 2023 by Fadolo
~ Friendly & Respectful
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October 2022 by Rushikesh Naidu
Horrible service, my package has been missing for a month sent from this store. But neither customer service nor the staff at this store are helpful. Extremely rude person on the counter. Worst!
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July 2022 by Adusumalli Eswar Sainath
Good experience. Lady in the front desk is very helpful. First time I went to USPS today and she cleared all my queries and helped me with all details.
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July 2022 by MB
For a high traffic area the service is painfully slow.
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June 2022 by Pawsh Boston
Leilani and Cory are the BEST! They helped me try to figure out how to get my oversized package shipped in a very tight timeframe with a reasonable cost. They were so nice and accommodating - definitely the best service I've received at this post office, or any post office really.
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May 2022 by Alex Sherman
I was in and out with great customer service!
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November 2021 by N N
Went here for the first time and shady, overweight, white guy asked me what I was mailing. I said earrings. I mailed them to my friend in France. Is it a coincidence that my friend received her package, but no earrings? I mail her stuff all the time, never had anyone steal the contents of my mail until now and pretty sure he did it. ?
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December 2020 by Rebecca Girard
I use this post office a lot since I work nearby and it is hands down the worst. Long line ALL the time with one slow lady who walks back and forth from a desk in the middle of the space(?) despite desks being available where the actual packages are. Its almost like a comedic parody in the vein of Mr Bean. It’s absurd, watching her slooooowly walk the entire length of the office, pull out her keys, find the right key, disappear for an indeterminate amount of time while presumably getting someone’s package/mail,Walk aaaall the way back, and ever so slowly accept payment for the transaction while 10 people are in line waiting and watching. Then watching her do it all over again for the next person. It’s agony and it’s like this every single day. I wish I could negative stars.
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September 2020 by Raluca Grigoriu
I had an appointment and the person did not show up....very rude staff. When I asked the girl who was at the desk where the other employee was - she said: she is a different person than me...I waited for 30 minutes and she still did not show up.
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September 2020 by Elle M.
With family out of state we mail packages and letters frequently and we were so looking forward to having a USPS within walking distance. We have been loyal customers from childhood and have multiple save the USPS stickers lying around and have posted using the hashtag by the same name. I had a PO Box at the Huntington Beach, CA location on Atlantic for years and always got great service. I was mortified upon meeting the staff at this location, when I left I almost cried not for my one bad experience but for seeing a snapshot of why our beloved USPS is being allowed to die off. One politician cannot ruin an institution every American supports but if all of Boston is turned away, treated the way we were who is left to support them. If they trash their own champions, how can they survive? I paid for a USPS PO Box online, and it was not the refusal of service that was harsh as much as the horrific delivery. The first woman I encountered was kind and helpful but since I did not have home owner or vehicle insurance as we rent and utilize zero emission transportation as much as possible - she had to ask for her supervisor's permission. I was directed to Leslie who immediately rolled her eyes, scoffed, and raised her voice at me as she declined my multiple forms of ID. I asked how someone with no home-owner's or vehicle owner's insurance need can get a USPS PO Box - she said "They can't! That is how the US Postal service works!" I explained I had in one in CA as I presented her my driver's license, passport, certified marriage license thinking three legal documents proving my identity should be sufficient. She declined so I asked for my $150 back. She said go online, I pulled up the website and saw "Apply for a refund at the Post Office where the PO Box is located" This made her yell louder and gesture at me as if to shoo me away, "If you paid online, you refund online!" I asked if there was a number I can call instead of online. She told me to look up the 800 number, I asked her to write it down. She rolled her eyes and wrote a 617 number down as she explained the tall, heavyset woman leaning at the next window was her superior if I had a problem with that. I asked how displaced citizens have access to purchase a PO Box but a renter does not? She then shrieked "That is only at 25 Dorchester!!" I asked her to write the address for me, she only repeated 25 Dorchester. I asked why she did not give me that option earlier, why argue with me rather than refer me to the right place? She rolled her eyes and waved me away. I reminded her rolling eyes does not help anyone, it isn't helping me or her. She repeated the behavior so I took the 617 number she wrote & headed toward the exit.The window next to me just opened up so I asked the tall, heavyset woman if she was her superior... she remained stoic on the counter, looking right through me, not even bothering to nod. I said, "Well I just want you to know her rolling her eyes repeatedly isn't helping anyone or diffusing anything." She shook her head at me without saying a word. I walked over to the original employee helping me to let her know I appreciated her taking the time to look into it for me and thank her for doing a good job at providing customer service then left. I am sadly, reluctantly forced to open a box at the UPS store down the street.
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July 2020 by Kathy N.
Condescending, entitled old white hag with glasses is the rudest employee there. She answered my questions like I was stupid instead of politely just doing her job and helping me. I didn't want to cause a scene because there was a line behind me but she pissed me off so bad. I've worked customer service for 11 years and it doesn't matter how old you are, please don't speak down to people like that. The issue that I TRIED to get help with was done easily before by other employees at this location so I'm not sure why she gave me attitude about it that day. And it was just to check in the back for any incoming packages that may have arrived at the post office that didn't fit in my mail box. Like seriously lol
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February 2020 by Jane
Staff Debby is the best USPS staff I've seen, she is very nice, patient and careful. I am grateful to her help
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December 2019 by Anarlie M.
Had issues 2 ladies Hispanic fat ones tried to open door but would not help me keep shutting doors on me very rude and taking no time to be liking of what they do at all . Very annoying to talk too . Very not acting thEre age had hard time to go somebody outside had talked to mall security for store complaint
