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March 2024 by Aulp Oxf
this is a prime example of no employee accountability no thanks to unions…absolutely abysmal service ??
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December 2023 by J Fartsprinkles
The worst experience at a post office. Particularly bad service. Long lines. Used to be a nice spot to do business, run in run out. I plan 30mins for anything dealing with mail at the post office. One employee sold me tape then used their tape. Then shooed me so he could wait on the cute lady behind me.
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October 2023 by Maddie
Went here nearly two months ago for a passport application appointment. The lady doing my appointment was very rude. She was fine when I was initiating everything, but then became very rude when I said I didn't have a primary ID but had three forms of secondary. She told me this would instantly be denied and that I needed a primary one, despite me telling her that the official government site says two secondary ones are okay. Well I guess she thought she knew better because throughout the whole experience she repeatedly told me this wasn't worth it as it would be denied. She seemed shocked when I said I wanted to submit it anyway, and once again went into how I would be denied and that it was a waste of time and money. She reluctantly went through the application and photo process with me. Also demanding a fill out spaces on the forms that were optional.I left fuming and embarrassed. However, I'm glad I didn't listen to her because I got my passport in the mail today. It did not get denied like she thought, in fact there were no issues at all.
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October 2023 by Matthew Greene
I love the people who work here and the location is also great. I’d rather drop off packages here than at UPS.
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August 2023 by brianna
Worst customer service I have ever experienced . Staff yelling at customers. Also refused to apply tape to my package , made me buy it
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June 2023 by Julie O.
Worst customer service ever! There was one person working behind the counter today, 10 people in line, and she just got up and walked away for 10 minutes without saying a word.
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April 2023 by M P
There’s consistently just 1 person working behind the counter, no matter what time of day I go. And as a result, there’s a line of between 5-15 people waiting to be served, which is not an exaggeration. Meanwhile there’s 4-5 employees sitting around in the back, chatting about how they have “so much to do today, it’s crazy”.. all while doing nothing. Most of the time I’m coming in with a QR code, which I can’t even self-scan so I don’t have to deal with this circus. Avoid this location if you can.
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April 2023 by John C.
The worst post office I have ever been to. The staff - most of them, anyway - are incredibly rude. The line is always insanely long and most of time only 1 person is attending to it. I will never go back. l will hike over to the Prudential before I ever put myself through that again.
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January 2023 by Daniel Sheldon
Agree with all the other comments here. MJ is the worst postal "service" person I have ever met. She is incredibly rude and unhelpful. I don't know how people like her even get hired. Unbelievably poor customer service at this branch.
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January 2023 by Erin O'Neill
What a traumatizing experience! This was the most inappropriately I’ve ever been treated. I made an appointment online for a passport as my last passport was issued when I was a minor and was expiring. I had originally made an appointment at the Massachusetts Ave location, but they called and said they were understaffed and cancelled my appointment. I commuted to Back Bay for the application process, bringing in the appropriate forms and other materials. The clerk working behind the desk complained that she’s worked here for 10 years. I cant believe people have accepted her mistreatment and disrespect for the past 10 years! We went to take the passport photo, and she asked me to put my hair behind my ears and not to smile, which I did. She then said to me, “Why are you still smiling? You have nothing to smile about.”What a sad world we live in.
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December 2022 by Claire M
The worst experience when it comes to customer service, I went in during my lunch and only one person was talking people , when it eventually was my turn I handed over my letter that I was mailing overseas for Christmas, they said I needed to fill out a custom form which was weird for a card, she sent be back to the end of the line to fill it in. When I got to the window eventually again I had filled it out incorrectly, I asked for a new one and she told me I had to go back to the end of the line again which was now ten people in line. I said to her I can fill this out in ten seconds and that I needed to get back to work because by this time I was away for 30 ‘mins. She would not allow me to fill in the form quickly and said I will hold up the line. She was so rude, so I just left and ended up going to the post office as South Station they were so nice and helpful there and said I did not need a custom form. Was in and out of there in 5 mins. I did put in a formal complaint with USPS conceding this post office but I don’t know if that will make much of a difference. All I can say is stay away from this place !
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December 2022 by Jamie Chen
Wish I could give 0 stars. Scared to come to this location alone because of the verbal assault coming from the woman working behind the desk on multiple occasions. Pretty consistent with the other reviews here
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December 2022 by Pearl Kasparian
Great passport experience. Very helpful and looking out for you. Really appreciated the personal touch, especially during the holidays when things get hectic at post offices
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November 2022 by Bruce Gotohell
As all businesses are nowadays, they are short-staffed, in general though, they provide prompt service; sometimes busy, usually around lunch time when office workers come in. The staff is always polite and friendly.
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September 2022 by Maii Zikry
If I could give them a zero I would because of the woman who works there. The person who helped me via text was great. It was the people at the Backbay location that were awful. Specifically a woman named Nash. She was NOT listening or cooperating. I was there two days ago for the same reason and a gentleman went to see if I had any mail and I had 3 letters there. So I went today to follow up and see if I have more mail. She REFUSED to check even though I repeatedly told her that my mail is missing and somebody helped me the other day. I proceed to tell her it’s been THREE weeks and she said that I don’t necessarily get mail every day. So I told her that I have the daily digest and I know I have mail coming in. She was like it could take 10 days. I had to explain to her that my mail is going BACK to the sender. Instead of trying to HELP me she was aggressive and had something to say in regards to everything. She just kept repeating come tomorrow at 8 and talk to the carrier. Please note that the two times I talked to them previously I was told that our regular carrier was away. And if my name wasn’t on the mailbox then they won’t put the mail. I had to keep repeating my name is written on there. She simply was not listening or cooperating. She REFUSED to go look and see if I had mail and said that this wasn’t their job to go through the mail. Who’s is it then? If not the POST OFFICE! This was extremely unprofessional. Then I told her this is the first time this happens to me and she just said well welcome to Boston. How rude.