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January 2024 by Yisi Liu
People who work there are always nice. But there are always have to wait in line for so long to get a simple thing done....
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November 2023 by Atusa Fattahi
I dropped by for passport renewal a day earlier than my appointment and the staff was so nice and accepted my application. One person specially was working so hard. I have to say that I had gone to Milk st. Post office first where 3 people were behind the counter and the guy said no I am busy. The place was not busy at all but he had the right to reject since I was early. So this branch went out of it way and provided service. It’s nice to see people care and help when they can. Thank you
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September 2023 by Tara Heffernan
i rarely leave negative reviews, everyone has bad days in customer service (i work in it too). But I’ve been dealing with the laughably horrible customer service at this location. the older women working there are always angry and rarely willing to help. always a headache when i’m forced to come in. maritza is usually the one who is impolite and unwilling to help but i believe there’s also another older woman who is just as unpleasant. IN ADDITION, the mail carriers will return your mail to sender if your mailbox is full without a warning and the notice i was given had a QR code and website URL to fix it and it was ripped off so you could neither scan nor see the rest of the URL. i can see why usps is struggling, the people at fedex are always eager to help and do it nicely. i’m done with usps, taking my business to literally anywhere else.
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July 2023 by bonnie novak
Arrived today 7:25am. They were supposed to open at 7:30am. Left at 7:50am as nobody showed up.
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June 2023 by Ansari Mazariegos
was a great help to explain and verify how to fell step by step forms for first time passports.
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May 2023 by Karim Hamed El Hadi
They don't know what customer service is. They will not help you. Their sight seems to be empty, like a body without brain
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March 2023 by Anja K.
I needed help with a lost package and Cheryl was amazing! She looked through the entire back room to find my package (and she did)! Not sure who to contact about this but she deserves a raise! She was super helpful and kind.
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January 2023 by Carly Wu
Don’t come here for passport renewal. Whatever appointment you make is useless. They made you wait for hours even there are not many people around. Extremely slow and backward - I feel their service level is in 70s. Wait the people in 70s must be so much nicer! These people are rude. Try to avoid at any cost
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December 2022 by Kamilla Huseynova
I’d rather eat chalk than ever do business with the people here. “Supervisor” only knows the words “ummmm” and “I don’t know”. Exactly the type of people I want in charge of important documents and packages.
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November 2022 by Kelly C.
This post office is the worst I've ever seen. I arrived at 10am to mail a package. The man in front of me was getting a passport. The single teller took 6 pictures, and then walked out back and determine d that a smile was t acceptable. )which we all know.) she then took 4 more pictures over 10 minutes while the line built to 12 people. Someone in the line had to request. Second teller. The worst customer service I've ever seen
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October 2022 by William Neely
Absurdly slow. They only have one staff who keeps disappearing and takes at least five minutes a customer. Even if just buying stamps.
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July 2022 by Sergio Rojas
7:40 and still not opened. Workers waltz in with donuts in their hand… no wonder this institution is going bankrupt
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June 2022 by Elida Umana M.
poor customer service the clerk forgot about us , she was talking in the back with co workers
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March 2022 by Warren M.
I went in Tuesday to fix my autopay not making a payment. The person who set it up did it wrong. I was treated rudely by the postal worker at the counter. The supervisor helped me out. I made a payment. I received acknowledgement from the USPS of the payment. The money was taken from my account. Tonight I received an email from the USPS I canceled my autopay and use of the P.O. Box effective tomirroe even though I'm paid up for the next three months. The screen for setting up payment took fifteen minutes to load at 230 Mbps. I'll consider myself screwed out of three months payment by the USPS. I'll go looking for a private mail box service tomorrow where they have less rude people and actual customer service.
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October 2021 by Tracey Ferreira
They lost my stuff fpr a passport never got my birth certificate back. This was last year
