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August 2023 by Wenxuan Jia
Be careful buying shoes at this store! Their exchange/return policy is a joke. Worst shopping experience ever.I purchased a pair of shoes a week ago (on weekend). It was a bit too small and caused a bruise on my heel. I couldn't return it on the same day because I was already too far away with my dating partner when the bruise bled. I literally had to change to another shoes I bought on the same day.Now I have time this weekend to exchange them for a larger size. But the store manager declined my request by saying that the shoes are too worn to be donated?? They also suspected that I was wearing their shoes for the whole week before exchanging. Why should I keep wearing a pair of shoes that damaged my feet within miles of walking?? It sounds so absurd to me and these shoes are utterly of no use to me. Glad they were only $60 so I didn't lose too much. Never buy Vans again in my life.EDIT: Added a less explicit photo of the damage. I probably should just throw them away.
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August 2023 by Edward Dong
Returned a pair of shoes (worn for 1 day) because they were terribly uncomfortable to wear and walk in. Took them 30 min, 3 calls to “regional general managers”, and made me call their corporate support line and asked me to ship the shoes myself to corporate in order to process the return. Only accepted my return after I asked that they help me call corporate and process the return, and their corporate CS didn’t pick up the phone.2 stars because they finally did accept the return, but not without struggle. Uncomfortable shoes, unhelpful customer service.
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July 2023 by Bob Tomoser
Friendly staff and great prices and selection.
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May 2023 by Ty B.
I was having trouble returning a item at the store so they redirected me to the customer service on the app and I got the agent Morgan. S which was a really helpful and made it so easy to understand. The vans have always given me 100 % and I have never had a bad experience at vans.com
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April 2023 by EduArdo Omondi
Lovely service! Bought more that i needed to haha
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November 2022 by Flo Gar
Great selection + great customer service = great experience. I will come back for sure!
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October 2022 by Janine Cappello
Such a great and helpful vibe in this store! I was helped by Maria, who hooked me up with the best walking shoe for my explorations of the day. Highly recommend!
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October 2022 by Kevork R. Madanian
One of the best teams ever!!! Vee went out of her way, and so did the other girl with the colourful hoody & funky make up, who seemed to have a great command of everything. Great selection of products too, and altogether a really fun retail experience; nice one! ?
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October 2022 by Liz Marlow
Wow rudest employees ever!! They decided to close early and were so beyond rude. They had no stock of anything we liked. Will order online.
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October 2022 by martin ainger
Nice shop on Boston with the latest Vans styles. Good service.
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May 2022 by Steve Lamarche
Visited the place Saturday May 14th, first thing at opening. All the staff there were super helpful and nice. I ended up buying four times more than intended. Great place and service. Strongly recommended. Coming from Montreal, and first time in Boston, they even guided us to what to do and where to go. A+
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May 2022 by Ethan Samuel
The service was great and the employees were super kind. They didn't have the shoe I wanted in stock so they helped me order them online with 2 day shipping.
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May 2022 by Journey 03
Awesome service Staff looked great Welcomed us and helped with our purchase
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April 2022 by atom tarragon
Love the shoes - always a decent price with great selection - but they don't carry common sizes for all the designs. My son wears a 10.5, which is very common, but the first 3 shoes he wanted to try on, they didn't have them, which was strange. He did end up with shoes he loves, but I feel that maybe the inventory management can be a little more diligent. No point in having a great selection if the size you want in 3 different styles is out. So one star off for that (reluctantly).However, the scarcity of sizes might just be due to the pandemic, so we'll cut them a break. Love the custom section and the up-and-coming designers. Especially love that Vans is and has always been bold enough to use fabrics other than leather and canvas in their sneakers (velvet, velour, corduroy, tweed, etc.). Still a great skater shoe, and a prime location in which to sell them.
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February 2022 by Anthony
Professional and knowledgeable staff, visually appealing store.
