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March 2025 by Nick Inacio
Man are their reps great
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March 2025 by Stephanie Beliveau
I had an amazing experience with Tash, he went above and beyond made the process smooth.He made sure I could get all of my phones shortly before closing. I highly recommend using him
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March 2025 by Donna Howard
It’s for cable tv not cell phone 3-2025 Atfirst for months my service from Verizon was fine. Then my tv stations started pixelating .Two repair men later and being inconvenienced it Turned out the problem was from their building . I told them It still was not fixed 100 %!
I called today ;
first - it’s worse than ever .
Second they are overcharging me!
Third -I want a regular remote .this doesn’t recognize what I’m saying and I spent a fortune on batteries!
After 41 minutes on the phone and three nasty male bullies.one said my bill is right / I have proof it’s not and Im supposed to have lifeline.
Then Mark started barking orders at me and acting crazy not listening to what’s wrong with the stations! I asked for a supervisor. On hold so long I hung up!
Glenn called me back wouldn’t let me get a word in either! Mark lied and said he didn’t see a problem - neither one let me talk!😡RUDE talking loud over me and trying to intimidate me ! Continued Yelling that it was my brand new tv and a wire that connects to their box -so my problem not theirs! Their guy that came her last time said all my wires are good ! I told Glenn I am going over your head ! He said there is no one over me IM a supervisor. I’ll start my calls tomorrow! He had the nerve to text and email me that the repair was completed! IT WASN’T EVEN CLOSE! Please see pictures!
Please
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February 2025 by Cosmic Wolf
I came to receive a new phone and something wasn’t completely I went all the way home for Simba to tell the paper should go though in 20 mins came back 20 mins later for him to tell me that it wasn’t going to go through that fast now I’m stuck waiting without a phone then I get in the phone and the transfer me to someone who can take care of off it which is something he could have did he just ain’t wanna do it because it was 35mins to close
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November 2024 by Kassandra Primatello
The verizon associate, Simba, was amazing! There was a fraudulent purchase of an Iphone and line added to my account in FL, he helped me through every step I needed to take. He made sure the customer service and fraud center calls I made had the right information and he even spoke to one associate on the phone himself to help ensure I get my rewards back. So thankful for his help in a very messy situation!
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November 2024 by Carlos Antunes
I stop by to change my internet router device because stop working because I have problem call the customer support no solution Stop by the store couple times they fix but the problem my next’s 2 bills from $360 is UP TO $1250 só fã they not give credit back to my account I talk to James couple times so far NOTHING DEFINITELY NOT RECOMMENDED
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October 2024 by Miguel Torres
Condescending and disrespectful associates!
Not only was Milkey disrespectful-demeaning customers- he is uninformed and provided incorrect information. I was hesitant to go to this store with such bad reviews. Now I know why. Don’t waste your time!
Horrible service!!
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August 2024 by Spenser Mestel
Gregory is an American hero. I needed to port my number over from Xfinity, and over two days and six hours, he helped me do it. Along the way, he looped in other colleagues and called Verizon and Xfinity, and the entire time he was patient, calm, and reassuring. I was at risk of losing the phone number I've had for 20 years, and I cannot thank him enough for his help.
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July 2024 by Emmett Rynne
Came in to ask to use a phone charger to charge my phone for a bit, let me use it no problem. Great people.
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June 2024 by Isaac Andrade
Dont recommend this place. Youre charged a fee for service, while nothing is done. I came to transfer phone line to verizon, but the sales rep was not helpful. His simply just wanted to get me out of the store as soon as possible. I was told everything was successful but I ended up having phone issues and had to call verizon (online) to actually get someone else to do the work he didnt do. Its very frustrating. The sales rep also dismissed several key details that other eventually had to inform me about.
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June 2024 by Kayla Fox
Walked in and nobody was in the store so I asked when they closed. They said 6PM so I left. They're open until 7PM. Lazy.
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March 2024 by Chris Svarstad, J.D. (NorthShoreGuy07)
I was here & decided to never return. There was an employee there, African-American man who was extraordinarily belligerent & aggressive if you turned-down an upsell offer or questioned him in any way. He once charged at me and his colleagues had to pull him back. I heard other negative experiences about him communicated to me. If he is still employed there, he should be terminated immediately. If anyone knows him or knows of him, watch out!! He is a dangerous man & has no decency.
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February 2024 by James Michael O'Brien
St nick, the ??
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January 2024 by Sergio Enriquez
This is not for the store but for Verizon Fios, I just moved from Xfinity and signed up for the 1gb Fios internet, then the technician came and decided that the best area to install my modem was on the basement of a 4 story apartment complex, so my password and everything is visible for whoever who wants to use it plus I’m getting 20-50 mbs per second instead of the 1 gb. I called and now I have to wait for another technician to come in on Tuesday and fix this so I’ll be losing one full week of service plus 4 hours of my time for them to do their job properly
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January 2024 by Jimmy M
The most mean customer service,
