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January 2024 by Sandra D.
When I was in the hospital a little over a year ago my granddaughter was keeping chance for me he was having a seizure, so she took him to VEG they charged me $600.00 plus a prescription not included to tell her that he's having a bad seizure and that she should take him to his regular vet in the morning. To this very day I am still confused as to what they did for him and since then no one could give me an answer. Sandra
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January 2024 by Tulsa H.
December 20, 2023 - I took one of our cats to VEG and the experience was nothing but great. Zoey did an awesome explaining the procedure before we arrived there. Both Zoey and Hannah took care of our cat very well. They were both very friendly and make our cat very comfortable during the treatment. You can just tell both Zoey and Hannah enjoy working with pets and doing what they do. That's why I'm giving a five stars.VEG sent a follow up message to make sure our cat was doing fine the next day and then follow up with the culturing test results. Overall, it was a great experience and we highly recommend VEG for those in the area needing emergency care for their pets. Thank you, Zoey and Hannah!
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December 2023 by Jennifer Martel
Jess P. and Margaux were incredibly caring and gentle. I felt more than confident in their ability to care for Han. They were constantly monitoring him and making sure he was comfortable. Jess found him a stuffy to have for comfort and Margaux made him a box house. They sent pictures and updates after I left. Simply the best team and experience.
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December 2023 by Phillip Gregory
Top notch service up and down. The kind folks at VEG treated us and our beloved 9lbs Pom with the greatest care. Their level of service was incredible. They instantly diagnosed our pup’s condition (she ate some Mary Jane off the street in the Boston Common) and came up with a plan to get her back on track. They coached us through each step, test and procedure, and even helped us to save money on work they didn’t deem absolutely necessary. We are grateful for the service that they provided to our family, and recommend any other pet mom or dad to seek them out in an emergency. Some of the best money we have ever spent. Thanks to all at the VEG in downtown Boston.
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November 2023 by yaxin su
I recently visited the Veterinary Emergency Group for an urgent concern with my cat, and I was immensely grateful for the exceptional care we received. A special shout-out to Laura, who was not only professional but also incredibly friendly and empathetic.From the moment we arrived, Laura's warm and caring approach made a stressful situation much more bearable. She listened attentively to our concerns, provided clear explanations, and offered reassuring guidance throughout the entire process. Her expertise was evident, and her genuine concern for our cat's well-being truly stood out.The facility itself was clean and welcoming, and the rest of the staff were also very helpful. But it was Laura's exceptional service and compassionate demeanor that really made our experience memorable. Thanks to her, our cat is now on the mend, and we couldn't be more grateful.If you're in need of urgent veterinary care, I highly recommend the Veterinary Emergency Group. Their dedication to both pets and pet owners is truly commendable, and professionals like Laura are what make this place outstanding.
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November 2023 by Erin Quinn
I honestly can’t say enough good things. The care they provided my dog was outstanding, and at the same time it felt like they were taking care of me too! Every member of the staff I interacted with, was kind, caring, and totally present while they were working with us. This was our first time here, and I know for certain that if we ever have another emergency, this is where we will come without a doubt.
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November 2023 by Bo Wang
I came here because my cavalier King Charles was licking her butt and sort of lethargic. We came here because we wanted to be sure it wasn’t something serious. I was greeted by Kaitlin and she checked out my dog and had a discussion with Laura. Laura and Kaitlin helped my dog feel better and I had a such a great experience with them.I highly recommend VEG, Kaitlin and Laura.
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November 2023 by Nancy
Dr Cabral & the support staff were attentive to my concerns, professional & I felt relieved by their calm expertise while dealing with a very busy ER on a Saturday night. It doesn’t go unnoticed the skill it takes to deal with anxious owners & sick pets. My 8mo beagle ingested a discarded ‘roach’ while walking in the park (for the second time in 4 mo). It was scary and unknown how his night would go. We were seen almost immediately. I can’t recommend VEG more. So grateful.
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October 2023 by Chloe Holt
I am not being dramatic in the slightest when I say that the people who work here are genuine angels. my kitty has had some intense medical problems for a month and a half and they’ve done everything they can do help him, and treat him as if he’s their own pet. Last night in particular we had a very scary emergency, but when I was at VEG I felt like my beloved cat was in the right hands. Grateful isn’t a strong enough word for what I feel for this staff. I’d like to personally thank Dr. Cabral and his talented, kind, genuine staff Jake, Vi, and Audrey. Thank you for giving me peace of mind, and helping me spend many more years with my pet that means the world to me.
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October 2023 by Julia Jaime
Everyone was incredibly kind and as a first time pet owner (have had family dogs before but first pet by myself, and a cat at that too) I felt very reassured by them! I was immediately helped upon arrival on a Sunday, and my cat is responding great to meds. Ofc it's a bit pricey but it is an emergency service after all. Plus the level of care was 10/10!
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October 2023 by nikolas badger
The staff here is amazing! Everyone is so clearly well trained, compassionate, and caring about every aspect of their work. We came in late at night and the whole process of pre checking in made getting seen extremely expedient. When it came to treatment everything was explained to us in a very clear manner, putting our minds at ease. Thank you for everything you guys do!
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October 2023 by Nicole Blanchard
Dr. G and the staff were lovely and empathetic to my puppy breaking his toes. They were very fast to tend to him. Not more than 15 mins after his accident did he have a cast on. Very grateful for their proximity and ability to help.
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October 2023 by KAS
As a former vet industry employee, and a current animal lab tech, it was pretty embarrassing to wind up needing them! But my dog managed to knock over some furniture and get into an old roach bait trap that I’d set out when I moved in as a precaution. I couldn’t find the plastic from it anywhere, and assumed he’d eaten the whole thing.I’m still relatively new to the area, but I’m so happy I came to these guys. They were all super helpful, and took me into a room right away. Every tech (Sarah? And there was another, I didn’t catch her name. Had very pretty hair, though!) I worked with was great and knew what they were doing. Dr. Troy was very nice and easy to talk to, and gave me options for what needed to be done for this. Thankfully, it wasn’t really too life threatening with the dose of insecticide he ate, and he’s fine now.Great option! Wish they were a little closer, but it’s worth the trip if you have time.
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October 2023 by Elizabeth Page
Thank you Dr. Jason and tech team at VEG Boston!! They were very thorough examining my painful pup. While I was there, two other emergencies came in that took priority over my pup and the team at VEG took it in stride. It you have a pet emergency GO HERE! The staff are great with their patients and the parents.
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October 2023 by Amanda Lilley
Incredibly kind, compassionate staff that was wonderfully quick to address my dog's issue.Last night we had gone to a different emergency vet for my dog's allergic reaction. She was given a Benedryl shot but it would have been 5 1/2 hours until we saw a vet. We left.This morning we woke up to more swelling and hives so we took her to VEG. We were immediately greeted and taken back for the vet to check on my pooch. The cost was reasonable (for an emergency vet) and the staff was so, so kind. Hopefully there aren't more emergencies in the near future, but if there are - I will only bring my animals here moving forward.
