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December 2025 by Allison Hoyt
The best customer service and great selection too. Have always loved Warby Parker
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December 2025 by Christine Hayward
The sales and service team were incredibly helpful and kind. They helped me pick a new lens and also tightened up my existing lens. Quick, easy experience! Thank you.
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November 2025 by Venus
I ordered my glasses from the prudential store. Charles was super helpful! He was friendly, patient and gave me the honest answer I needed! I was very happy with my selection today. The whole experience was great! Thanks Charles!
- Venus :)
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November 2025 by Elisabeth Schneider
I walked into the store today to look around, with no intent to purchase glasses. But the people who work there were so helpful and the process was so easy that I came away with two new pairs of glasses!
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November 2025 by Elizabeth Lawrence
Great staff. Very informative, helpful and super friendly without being overbearing.
Nice selection of glasses.
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October 2025 by Annemarie Sweeney
Great customer service
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October 2025 by Adam Bentley
Service is excellent. A great store, frames are lovely and staff all very knowledgeable and helpful. Cannot fault them. Looking forward to collecting my new glasses soon!
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September 2025 by Peter Elias
Great service!!!
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September 2025 by Tanya Thomas
Ever was awesome.
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September 2025 by David Bell
Leah was an amazing optometrist. She was very thorough with clarifying what I needed and being patient from observing what I was looking for. She is someone I think many can benefit from.
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August 2025 by jessica nava
The selection was great and the associates where very knowledgeable, especially about insurance coverages.
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August 2025 by Mary Hirsch
First Warby Parker customer and hit the jackpot with the most efficient, professional Sales Rep, Leah who made all the difference. Good customer service is paramount to me and she was most impressive. I've always gone to very pricey shops in Boston including Charles Street, etc. and I was never as impressed as with Warby - because of Leah. The price was incredibly lower than what I'm used to. I recommend it highly.
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July 2025 by Pan Macdonald
Absolutely terrible service!!! I spent an hour and a half at the store getting my glasses done, then waited two weeks for them to arrive. When I finally got them, they made me feel soooo dizzy, I tried wearing them for three days straight, but nothing improved. I brought them back to the store, only to be told that the prescription was completely wrong. Seriously?! All I got was a careless “ooops sorry.” It was incredibly unprofessional and showed a complete lack of concern for their customers. I would not recommend this place to anyone…
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July 2025 by Alexar
They don’t do eye exams here it’s false advertising. Newbury st location sent me here to do eye exam, when I came they told me they don’t do eye exams.
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May 2025 by Elman Leung
Yoanna did a great job helping my mom and I with glasses adjustments and repairs!
