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February 2023 by Susanne C.
Get the popcorn out for this one.On 10/22 I went to pick up 3 medications that were ready and filled. Came home and put my medication away. They only gave me 2. No biggie.Went on the app to have the medication mailed. Cited 2 business days. That would take me to 10/25. Tuesday comes and goes. So does Wednesday and Thursday. Nothing.I look up the number to call the pharmacy but in red text it says "Temporarily closed" I called the 800 number and I'm told there is a staff shortage but the medication was still there, however since they aren't open I have to go to another Walgreens location to fill it. Tried to explain I don't have a car, I use public transportation and I'd have to take my constantly cranky toddler with me which I'm not particularly interested in doing AND I've already waited 4 days for these meds. I asked why didn't anyone have the curtsy to call me or send out a text (like they do to let you know you need a refill or your doctor hasn't approved a prescription or ... you get where I'm going with this right?) not just for me but everyone else who goes here, more so for people who need meds to stay alive. The 800 rep told me the medication wasn't filled (let alone mailed out) and probably put back on the shelf. I mentioned how that's not ok and I didn't appreciate that because I needed them, I did what I was supposed to do, I was under the impression they we're going to be mailed etc.800 agent said she "understands" and I requested to make complaint.So October 31st- Mid trick-or-treating with my kid I stop in. The pharmacy tech said the medication is there but not ready yet. So I'm explaining that it was ready on (10/22) but it wasn't given to me in store for some reason and that day *should have been* mailed/prepared to be mailed out after I put the order in that same day I thought they gave them all to me. On the app (where I requested the medication to be mailed) said I should receive it by the 25th. I continued to talk with the pharmacist assistant about this debacle.I made it obvious that when the store closes for a few days because there short staffed and don't let me know, put my medication away AND now I have to wait 30 minutes for it to be filled a second time, its not exactly the safest way to conduct a business when it comes to medicine that is important to live... I requested to have it ready for delivery by tonight AND expedited in the mail by tomorrow. I was already taking my kid out of her trick or treating fun to get my stuff done- which isn't what I came out for let alone think I'd need to wait MORE? Again...The assistant pharmacy technician (or whatever he's called) that I was talking too spoke to the pharmacist. She says she'll fill it in 3 minutes, asks it that's ok. I said sure.The pharmacist calls me to say it's ready. I go up to her and take my stuff and I ask her if I can ask a question. She says yes. I explain to her the whole situation and I tell her my issue is that when you guys abruptly close for days and not notify anyone it's actually really dangerous to a lot of people who depend on these medications to live- she cuts me off and huge attitude change- tells me "it wasn't in her control. How do you expect me to contact 100s of people to tell them their pharmacist has a medical emergency..." um what? I have no idea what she's talking about... she said that's why the pharmacy was closed... But online it said the store was temporarily closed not the pharmacy part... what the hell?? Why would the store be closed if it's just the pharmacy tech that's out... seriously this is getting beyond ridiculous... I interject and say a text or email would work, maybe even an automated call- I mean they have those these days for when our stuff is ready so implement that same idea to when you put it back on the shelf or not mail it out like it's scheduled to be- It's an idea to consider and I thought it was a pretty good
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November 2021 by Albert A.
Left hanging! I had an appointment in Dorchester for the covid booster shot at 2:50 with a confirmation number. Just as I'm getting in my car at 2:00 the store calls me to say the pharmacist is leaving for the day. They tell me that I can try to go to another Wallgreens. So I went to the store in south Boston on East Broadway with a copy of the letter with all my information and confirmation number and was told that they don't do walk ins. This chain SUCKS!!! I went to a lot of trouble to adjust my schedule for that appointment, I work 60 hours a week.
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October 2021 by Barry M.
This store is a total cluster f%$k. The pharmacy is the most inept I've ever seen. Been going there for years as Rite-aid and never had a problem that couldn't be rectified in ten minutes. Just today I was on hold with the pharmacy for two hours total, three separate calls. Twice after forty minutes right when I was next call in line , they disconnected me. That's an hour and twenty minutes for you math fans. The one time I got someone, it was like taking to a tree. They called me telling me my 97 year old Mothers pill were out of stock. They said they were getting an order in on Monday. So I called and they said they didn't know what was on the truck and to call back. I did and put on hold for hours and then hung up on. Don't go here unless you are a Supreme masochist.
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August 2021 by John B.
Bring back RiteAid. Never a problem with them, always.I never thought that I'd say this, but Walgreens kind of sucks.From day one, when it was a cluster migrating prescription services from RiteAid right on through to today. Refilling prescriptions to this day can be an adventure to say the least.The only reasons I gave them a 1 is because you can't give them a zero.The chances of them reading this and actually caring are a zero as well.They're a large corporation with little or no competition serving the South Boston community. Why should they care?
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May 2021 by Grace L.
This place is hell on earth. Avoid at all costs. Service is terrible product selection is terrible pharmacy is terrible. It's always a production there and gives me agita. Just don't go. Dont.
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April 2021 by Janice H.
This pharmacy is the worst pharmacy I have ever been to. I waited in line for 40 minutes for a prescription that was called in the mornin before. When I got to the counter, I was told that the prescription wasn't ready and would take 15-20 minutes to fill. After waiting 25 minutes, I went to the counter to speak with the pharmacist. He was having his dinner and not filling anything. I realize everyone has to eat, but if they told me that it would be another hour to fill my prescription, I would have come back. Last month, I went to pick up my prescription and they told me my doctor cancelled it, when I called my doctor she said that this was not true and contacted the pharmacy. When I went to pick it up, they could not find it. This place is a joke. They are unprofessional and often rude.
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April 2021 by Tess R.
This is literally the most incompetent drugstore in Boston. I've lived here for 3 years and my prescriptions have never been ready on time. It would take less time and energy to drive all the way to Provincetown to fill my prescriptions. Do not fill your prescriptions here unless you want to be confronted with endless attitude, 1 hour long telephone holds, extreme apathy, and lateness.
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February 2021 by Eve C.
Jacqueline went above and beyond great customer service. I sent pictures on line to be printed for my father's funeral / wake to be displayed at the service the next morning. They were having problems with the printer. She spent hours on the phone with tech support and got the printer working. She called us a couple of times with updates and then finally, at 9:45pm to tell us the pictures were ready. The store closed at 10pm and we were 30 minutes away. She knew what the pictures were for and she kept the store open for us so we could have the pictures for the service. I am so grateful for her compassion and exceptional customer service. Thank you Jacqueline!!!